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Valuing, Cultivating, and Effectively Sharing Tacit Knowledge

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Speaker: Jennifer Murnane, Ph.D.Client Relationship ExecutiveAvantas

Moderator: Mike ProkopeakVice President, Editorial DirectorTalent Management magazine

Valuing, Cultivating, and Effectively Sharing Tacit Knowledge

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Valuing, Cultivating, and Effectively Sharing Tacit Knowledge

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Mike ProkopeakVice President, Editorial DirectorTalent Management magazine

Valuing, Cultivating, and Effectively Sharing Tacit Knowledge

#TMwebinar

Jennifer Murnane, Ph.D.Client Relationship ExecutiveAvantas

Value, Cultivate, & ShareTacit Knowledge

Client Relationship Executive – Avantas

Research Partner – Bellevue University

Faculty - Ph.D. in Human Capital Management

About Dr. Murnane

Name That Flick!

Images from Motion Pictures were removed due to copyright.

Know-how

BeliefsExperiences

Values

Tacit Knowledge….

Policies

DocumentsMemos

Procedures

Explicit Knowledge….

Explicit Knowledge ExamplePerform procedureDocument in health record

Tacit Knowledge Example

Assessing patient demeanor

Experience allowing for proper procedure order

Knowing “unwritten rules” of medical process

Erin Brochovich:(Images from Motion Pictures were removed due to copyright.)

Up in the Air:Images from Motion Pictures were removed due to copyright.

About Schmidt:Images from Motion Pictures were removed due to copyright.

The Devil Wear Prada:Images from Motion Pictures were removed due to copyright.

Why care?

MOST IMPORTANT ASSET

Employee Knowledge

Employee Created Process

Why care?Lose Tacit KnowledgeHurdles, set backs, & frustrations

Waste time trying to re-teach

Organizational Knowledge =

VALUE

Sharing Tacit Knowledge = CRITICAL!

“The era of retiring baby boomers”

Knowledge LeadershipKnowledge ManagementControl of knowledgefrom process standpoint

Development & Cultivationof knowledge

Nurtures creation & innovation

Improve:Organizational comm.Work practicesSharing behavior

Knowledge LeadershipCultivation-

Enablement-

Fostering employee knowledge exchange to adapt to environmental changes and impact organizational performance

Realization of individual human knowledge role in shaping organization environment; relies on developmentof tacit knowledge

Education Institution350 Instructors500,000 Personnel

Tacit Knowledge StrategyRetiree RetentionLiving Library

5-10 minute videos of retiring leaders

Living Library

WIKIS BLOGS

COURSE MODULESPOWERPOINTS

BEST PRACTICES SME’S

Employees5 Years = Required departure

Volunteers2 years per regional assignment

PROBLEM

GuruCommunity forums Expert events

Expertise exchangeFAQsFile library

SOLUTION

End-to-End Process

Most organizations focus = ROI

Non Profits = Mission Achievement

“How did Boys Town cultivate and enable tacit knowledge in the

organization to contribute to their mission achievement?”

*Full Case study being sent to all registrants following today’s event

HOW?

Storytelling  

Knowledge SharingConstructive feedback

Mentoring

Collaboration

Consistent Message which aligned with Strategic Plan

Training Tool during New Employee OrientationCaptured on training website for future use

Role Playing

Culture = Success

Solid tacit knowledge strategy = Longevity

Storytelling – Father Flanagan – BoysTown organizational founder

The Path TowardKnowledge Leadership

Movie still are copyright images of their respective studios and rights holders. Use of a celebrity likeness does not imply any knowledge or endorsement of the presentation content, presenter's commentary, or businesses producing or presenting the material.

Non-textual knowledge documents - pictures

Tacit Knowledge Mechanisms

Organizational Newsletters

Strategic plan

Training documents

Memos

WikisMentoring programsCommunities of practice

“Knowledge leadership is really about getting the best out of your people, their expertise

and creativity. Knowledge and leadership are truly a dynamic duo for the future that will go

beyond the immediate fad of knowledge management.”

David Skyrme

Human Capital

Investment StrategyLeaders

Q & A

Avantas.biz

HumanCapitalLab.org

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