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Value centric work analysis is a fast, easy way to apply constrained resources to 'do more with less.'
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History Counts
Just like the story of the Easter Ham,
how many of us have seen behaviors
and beliefs that over time had
significantly departed from best
practices?
Perhaps even practiced a few
ourselves?
“I don’t know who discovered water,
but I’m pretty sure it wasn’t a fish,”
highlights how hard improving your
situation is when you are in the middle
of it. Why, that is like doing an engine
overhaul while inflight! (Another
description)
What are some other descriptions you
have heard about the difficulties of
improving your existing situation?
Value centric work analysis is a fast,
efficient way to consistently take 80%
of the time out of a process.
What could that mean for your
organization?
Work Analysis
The first thing to do is make a list of
every action your organization takes to
get a specific result. This is not easy.
Work has a way of going around to
many people. It gets batched and
stopped. It gets scrutinized and
approved. It gets broken and fixed.
Work becomes rework on a regular
basis.
To get different results, try a different
point of view. Instead of observing,
imagine you are the thing being created
and document every change that way.
If you start as a request by email,
� Step 1 is you are sent,
� Step 2 you arrive,
� Step 3 you wait,
� Step 4 you are examined,
� Step 5 you wait,
� Step 6 you get worked on,
� Step 7 you wait,
� Repeat steps 6 and 7 as often as
usual,
� Step 8 you are completed,
� Step 9 you wait,
� Step 10 you are sent to the next
stop, maybe!
Repeat to describe what actually
happens until you have defined the
entire work process.
Now you’re ready to establish value!
Value Centric
After you have an accurate work
analysis, you need to figure out which
steps are adding value. Normally this
breaks down when the Sacred Cowboys
make a last stand guarding the Sacred
Cows, so let me make this easy for you.
There are three conditions that must be
met for an action to be considered
valuable.
First, the thing has to change
physically. I have seen whole careers
built around moving a piece of paper
from this box to that box. That no
longer qualifies. Neither does checking
or scrutinizing. No improvement, no
value.
Second, you have to get it right the first
time. Rework is evil, doesn’t matter
why. Every operation involved in
rework doesn’t count.
Finally, the customer has to care. Have
you ever looked at how many
operations in a process offer no
improvement to what the customer
gets? This means bad times for many
staff functions…at least as they are
currently done.
So at its simplest, a value centric work
analysis is a table of steps in a process
with the name of the task, how long it
takes, and three boxes to check off
whether it provides each of the three
conditions defining value.
Knowledge is Power
Now you have a view of your operation
that is decidedly different from what
you have seen before. As you look at
the non-value operations, some will be
easy to delete. “Why did we ever start
doing that?”
Others may be mystical. “What will
happen if we stop doing this?”
Some may have been defined
incorrectly. Change them. No harm,
no foul.
The remaining non-value operations are
now sharply defined. The time has
come to look at them critically, to
eliminate them, to reduce the time
required to do them, to think about
creating higher value replacements.
The result is taking A LOT of the time
out of work, often dramatically
reducing the cost of operations, and
creating some flex for finding higher
value use for resources.
Completing This Presentation
This is a special day. Please tell us the
best thing you learned at:
http://bit.ly/valuecentricwork
See what you learn by commenting.
Thank you!
This work is licensed under the Creative Commons
Attribution – Noncommercial 3.0 United States License
WWW.SALESLABDC.COM/LEADERSHIP
How To Get More
Value From Your
Existing Resources
Using Value Centric
Work Analysis
