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Gary Wheeler, The Virtual HR Director, LLC 1
Using HR ProcessesTo Grow Your Business
Gary Wheeler, SPHR, GPHR, CCP, CBP
Gary Wheeler, The Virtual HR Director, LLC 2
Objectives “What does it really mean to be a strategic
business partner? How do I know if I am meeting that objective? How can I do a better job of partnering with
top executives Help you set six goals to take back to the job Opportunity to share HR Legal updates
Gary Wheeler, The Virtual HR Director, LLC 3
What Are The Four Priorities
1. Increasing shareholder value2. Profit 3. Customer satisfaction4. Employee satisfaction
Note: from an HR perspective, we must accomplish this in reverse order to achieve this goal
Gary Wheeler, The Virtual HR Director, LLC 4
How Do You Grow Business?
1. Profitability (five-ways)2. Productivity (four-ways)
Gary Wheeler, The Virtual HR Director, LLC 5
Business Basics
You can use this CHASSIS to build either a VW or a PORSCHE ...
This is the most powerful business secret you’ll ever learn ...
6Gary Wheeler, The Virtual HR Director, LLC
Five-ways There are five-ways to increase profitability
Leads – marketing Conversion rates – sales Number of transactions – customer service Average dollar sale – sales & accounting Margins – engineering Where does HR fit in?
Gary Wheeler, The Virtual HR Director, LLC 7
Number of Leadsx
Conversion Rate=
No. of Customersx
No. of Transactionsx
Ave. $$$ Sale=
Revenuesx
Margin =
Profits
Gary Wheeler, The Virtual HR Director, LLC 8
Let’s put in some numbers ...Number of Leads
xConversion Rate
=No. of Customers
xNo. of Transactions
xAve. $$$ Sale
=Revenues
xMargin
=Profits
4,000x
25%=
1,000x2x
$100=
$200,000x
25% =
$50,000
Gary Wheeler, The Virtual HR Director, LLC 9
10% increaseNumber of Leads
xConversion Rate
=No. of Customers
xNo. of Transactions
xAve. $$$ Sale
=Revenues
xMargin
=Profits
4,000x
25%=
1,000x2x
$100=
$200,000x
25% =
$50,000
4,400x
27.5%=
1,210x
2.2x
$110=
$292,820x
27.5% =
$80,525.50
Gary Wheeler, The Virtual HR Director, LLC 10
100%Number of Leads
xConversion Rate
=No. of Customers
xNo. of Transactions
xAve. $$$ Sale
=Revenues
xMargin
=Profits
4,000x
25%=
1,000x2x
$100=
$200,000x
25% =
$50,000
8,000x
50%=
4,000x4x
$200=
$3.2 millionx
50%=
$1.6 million
Gary Wheeler, The Virtual HR Director, LLC 11
HR Competency Model
Strategic Contribut
ion
Business Knowledg
e
HR Delivery
HR Technolo
gy
PersonalCredibilit
y
Gary Wheeler, The Virtual HR Director, LLC 12
Strategic Contribution Culture management
Fast change
Strategic decision making
Market-driven connectivity
Gary Wheeler, The Virtual HR Director, LLC 13
Personal Credibility Effective relationships
Achieving results
Personal communication
Gary Wheeler, The Virtual HR Director, LLC 14
HR Delivery Staffing Development Organization structure HR measurement Legal compliance Performance management
Gary Wheeler, The Virtual HR Director, LLC 15
Business Knowledge Value chain knowledge
Value proposition knowledge
Labor knowledge
Gary Wheeler, The Virtual HR Director, LLC 16
HR Technology HR technology
Gary Wheeler, The Virtual HR Director, LLC 17
Developing a StrategyCorporate HR
Vision Vision
Mission Mission
Goals Metrics
Strategy Strategic Imperatives
Gary Wheeler, The Virtual HR Director, LLC 18
Strategic ImperativesStrategic Initiatives
Projects Programs New Processes
Gary Wheeler, The Virtual HR Director, LLC 19
HR Strategy
An image of the desired future / inspirational &
aspirational
A clear and compelling goal
Needs/wants to achieve
The plan by which the goals and mission will be
achieved
Vision
Mission
Goals
Strategies
InitiativesTactical / operational plans to implement the strategy
© Copyright Human Resource Business Partner Consultant 2005
Gary Wheeler, The Virtual HR Director, LLC 20
Measures Balanced Score Card Key Performance Indicators (KPI’s)
Gary Wheeler, The Virtual HR Director, LLC 21
Action Plan Three steps to ensure HR is more strategic
Gary Wheeler, The Virtual HR Director, LLC 22
Thank You
