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This is the very competitive era of borderless business, where technology brings the easiness. Today’s business is totally dependent on communication; here technology plays a very vital role also. These very necessarily suggest us to be efficient in technology to compete in global business. With an increasing number of organizations exploiting information technology in innovative ways, many companies have been adding a Chief Technology Officer (CTO) to their executive leadership teams. Technologies are now using for both internal and external communication of firms. Technologies are using in both written and oral communication. Different technological tools are being used in today’s business communication. More and more tools are being introduced every day. In this presentation I’ve just tried to analyze about the existing technological tools, theirs impact on business communication, advantages and disadvantages of different tools and their continuous improvement and also about upcoming technologies, which may play more important roles on business communication.
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Welcome to the presentation
onUses of Technology in
Business Communication
Presented for:Dr. Khondoker Bazlul Hoque
ProfessorDepartment of International Business
University of Dhaka
Presented by:MD. Mushfiqur Rahman
Roll: 05BBA 2nd Batch
Department of International BusinessUniversity of Dhaka
Technology & Business Communication
As companies try to compete in the global economy, they are always looking for better ways to communicate and this is technology which provides business with faster, more efficient equipment for every aspect of communication. There are a large variety of technological tools for communicating, some gives us advantages on oral communication and some of these gives us advantages while communicating in written form.
Different technological tools used in Business Communication.
Computer
Computer
Different types of task relating to communication can
be performed by this device like :
• Word processing.
• Creating printing documents.
• Desktop publishing.
• Planning documents.
• Researching audience and contents.
• Statistical analysis.
• Creating power-point presentations.
• E-mailing and distributing documents.
Printer
Printer
• A printer is a peripheral which produces a text and/or graphics of documents stored in electronic form, usually on physical print media such as paper or transparencies.
Fax machine
Fax machine
• A fax (short for facsimile) is a document sent over a telephone line.
• It is playing very important role in business communication for a very long period.
Internet
Internet• The Internet is a global system of
interconnected computer network that use the standard Internet protocol suit(TCP/IP) to serve billions of users worldwide.
• Today’s communication is so much dependent on internet. In business communication it plays more important role. This technology facilitates other medias like –
E-mailingInstant MessegingTele conferencingVideo conferencing
Multimedia
Multimedia
• Multimedia is media and content that uses a combination of different content forms .
• Multimedia is usually recorded and played, displayed or accessed by information content processing devices, such as computerized and electronic devices.
• Electronic mail, commonly called email or e-mail, is a
method of exchanging digital messages from an author
to one or more recipients.
• Content, Tone, and Correctness
• Consider composing offline
• Be concise
• Shouldn’t send anything one wouldn’t want published
• Shouldn’t use e-mail to avoid contact
• Resist humor and tongue-in-cheek comments
• Reading and Replying to E-Mail • Scan all messages before replying to any
• Print only when necessary
• Acknowledge receipt
• Don’t automatically return the sender’s message
• Revise the subject line if the topic changes
• Provide a clear, complete first sentence
• Never respond when you’re angry
• Check response before hitting “Send”
• Assume that all emails are monitored
Instant Messenger
Instant Messenger
• Instant messaging (IM) is a collection of technologies used for real-time text-based communication between two or more participants over the Internet, or other types of networks.
• Instant messaging is used widely as informal communication tool.
Intranet
Intranet
• An intranet is a private computer network that uses Internet Protocol technology to securely share any part of an organization's information or network operating system within that organization.
Telephone
• The telephone, often colloquially referred to as a phone, is a telecommunications device that transmits and receives sound, most commonly the human voice.
• For oral communication this is the most common technological equipment.
Voice-Mail
Voice-Mail
• Voicemail (also known as voice-mail, VMS, or message
bank) is a centralized system of stored telephone
messages that can be retrieved later. The term is also
used more broadly to denote any system of conveying a
stored telecommunications voice message, including
using an answering machine. Most cell phones have
voicemail as a basic feature, and many land line phones
and corporate PBXs have their own voicemail options.
Tele conferencing
Tele conferencing
• A teleconference or teleseminar is the live exchange and mass articulation of information among several persons and machines remote from one another but linked by a telecommunicTeleconferencing Equipment
• Computer with online connection• Camera hooked up to computer• Software– CU-SeeMe – NetMeeting– Skype– Yahoo Messenger
Tele conferencing
Popular Tele conferencing Software Skype
Tools for written communication:
• Computer
• Word processor
• Printer
• Fax Machines
• Instant Messenger
Tools for oral communication:
• Internet
• Multimedia
• Instant Messenger
• Intranet
• Telephone
• Mobile phone
• Voice mail
• Voice conferencing
• Video conferencing
Major findings :
• Uses of technology are very costly.
• Many states haven’t enough technological
infrastructures yet.
• It’s difficult for old people to adjust with technology.
• Technological changes are too rapid to adjust with.
• Slow internet speed in various countries is a big
obstacle.
• Various regions of world are totally unaware about
technological improvement.
Recommendations :
• Governments should take initiative to make
technology cheaper for its citizens.
• Building up technological infrastructure.
• Organizing different training programs.
• Make people aware about technology and
encouraging them to using technology for
communicating.
• Should be informed and prepared to adjust with
newer technology every day.
Thank you everyone.