Use The Languages Of The World

To Make Your Business Money

Companies Are Finding Profits By

Using Bilingual Call Centers

Would you like your business to make more money? Of course you do!

What if we were to tell you that all you had to do was open up your business to a

wider range of languages offered on the phone?

In the next few pages we are going to break down exactly how outsourcing your

telephone services to a bilingual call center will benefit your business.

It is true that a large majority of people speak English in the U.S.A. – about 80%.

There is another 12% of people speaking Spanish, and 3% speaking Asian and Pacific

Islander languages.

In the United States

Those numbers may look

insignificant, but remember that

12% of the population is about

38 million people.

If you added up all the non-

English speakers in the U.S. you

would have 47 million more

customers, all because you

have someone associated with

your company speaking their

mother language.

Is your company competing in international

territories? Are you thinking about widening

your reach to the entire globe or even just a

particularly valuable Asian market?

Mandarin and Spanish are the top two most

spoken languages in the world, with about 955

million and 407 million speakers, respectively.

English and Hindi are third and fourth with 359

million and 311 million speakers.

There are about 1 billion people speaking the

top ten languages other then the top four

mentioned here.

Around the World

6,500 Languages Worldwide

It’s a large world filled with many people speaking many

different languages. Adding a bilingual phone staff could

increase your sales, and your support.

Here is a very short list of the languages that could help your

business:

Arabic

Portuguese

Bengali

Russian

Japanese

Punjabi

German

Malay

Telugu

Vietnamese

Korean

French

Marathi

Tamil

Urdu

Persian

Turkish

Italian

Cantonese

Thai

Polish

Pashtu

Kannada

Below are just a few of the many services

that can be handled:

• Reception

• Client and Customer Support

• Alarm Monitoring

• Emergency Dispatch

• Surveys

• Appointments

• Registrations

• Order Entries

What type of

services can call

centers handle?

Most businesses are not open 24 hours a day.

The typical business operates an average of

170 hours in a month.

Think about it this way… there are about 730

hours total in a month - that’s a lot of hours

where your customers can’t reach you.

A 24/7 call center could take your customers

orders or provide support in those times of

need.

The World Doesn’t Sleep.

Why Should Your Business?

Does my company

need a full time call

center?

Maybe not. But what about those

specific times when the phones

are ringing off the hook because of

a special deal or holiday?

Wouldn’t it be nice if all the calls

that were missed by your in house

associates got picked up?

They can be!

All calls missed at your location

can be retrieved by a call center,

ensuring no call ever has to go to

voicemail.

Connecting To The World

Saves You Money And

Makes You Money!

No matter what your business sells or

provides as a service, communicating with

your client base is paramount.

Even when people can understand English

they may find it easier to communicate in their

native tongue.

Don’t lose out on being able to talk to your

customers!

Contact Us 1.800.606.9898

sales@per-com.com.

Since 1975, Personalized

Communications has been a resource

for a wide variety of customers in

many different industries. This

inbound call center has a huge range

of services, all available 24 hours a

day. With a specialized focus in

premium customer service,

Personalized Communications is at

the forefront of their field.