Uc&C First Tuesday Bergen Apr 2009 Final

NEXT GENERATION WORKPLACE

UC&C and the “Next Generation Workplace”

First Tuesday Bergen, April 2009LARS SVERRE GJØLME


Good tools used by smart people adapted to the actual business

landscape really does the job

TECHNOLOGY PEOPLE STRUCTURES


A significant opportunity has emerged for the CIO to deliver game-changing

value to the business thru Unified Communications and Collaboration (UC&C).

► Communications and collaboration are essential ingredients of business success.

► Technology innovations over the last couple of decades have mainly electronified communications, but have not fundamentally changed collaboration – until now.

► It is up to the CIO (and others) to harness these technologies to create strategic business benefits.

► To obtain the benefits though, the CIO (and others) must also address the resultant security issues, build the appropriate supporting network and desktop infrastructure, and address and deploy end-user change.


Powerful collaboration tools have emerged to seamlessly connect individuals ,

teams, partners and companies...

Accessibility – Locate, connect and collaborate with others seamlessly and instantaneously regardless of one’s location and available communication device.

Unified Interface – access telephony, email, voice mail, IM, conferencing, and document sharing from one interface.


… erase the lines of geography and corporate boundaries enabling the

workforce to collaborate as if in the same room.

Natural Human Interaction – Increase executive interaction and impact, with less travel and reduced corporate carbon-footprint.

Workgroup Collaboration –Teams work together more effectively by obtaining the visual elements of communications.

High End/TelePresence

Low End/user

Mid Range


You can store information

in a well-organized

and intuitive way

You have one-click

access to experts

The communication

technology enables

better collaboration

You get easy access to

learning material

You spend less

time searching for

information

You can share documents

with colleagues in a

more efficient way

Single sign-on gives you

access to relevant

applications

On-line presence makes

it easy to contact your

colleagues

Solve my problem: “Imagine your future workplace where …”


“Next generation workplace” is a framework for discussing

alternative routes to the future (“Enterprise 2.0”)

NGWP companies links people, organizational

structures and work processes with technology,

to create an exiting, effective and collaborative

business environment

It fuels unprecedented levels of communication

and collaboration by streamlining and

simplifying how people work in the enterprise,

It offers great tools so people can connect with each other, using applications and information

through various access points regardless of

time and location

It creates a platform for delivering better customer service through a more effective

workplace

It reduce cost, because hardware and software

are configured precisely to business roles

Business

Intelligence

Portals &

Content

Management

Enterprise

Search

Unified

Communication

& Collaboration

NGWP


The NGWP framework | performance accelerators…

Learning Management

Assessment of competencies,

training, learning 2.0,

simulations, games, JIT learning,

etc.

Performance

Management

Individual performance against

goals, peers, group performance,

bonus calculator, linkage to

learning, etc.

JIT Process Support

Process flows, best practices,

methodology, procedures, task

support, forms, templates,

standards, examples, linkage to

applications, etc.

Search andData Relationship

Highly relevant information from structured & unstructured data sources & automatically deliver information related to what I’m

working on

Access to

Applications

Single sign on access to relevant

applications, integration between

applications, personalized GUI’s

etc.

Knowledge Management

Customer K, product K, technical

K, industry K, competitive K,

reusable deliverables, best

practices, etc.

Access to Experts

Expert locator, expert messaging,

expert conferencing, expert

knowledge transfer, networks,

CoP’s etc.

Access to Business

Intelligence

Data queries, reports, analysis,

analytics, discovery, etc.

Collaboration &

Communication

Project work areas supporting

collaborative development of

work products, status reporting,

issue tracking, etc.


Cornerstone’s of Unified Communinication

Individual Productivity

increasing productivity by

enabling employees to

save time in everyday

activities through

communication/messaging

capabilities.

Workgroup Productivity –

extending productivity

improvements to

workgroups through

collaboration and

conferencing tools, and

generating significant cost

savings through system

consolidation, reduction in

external communications

costs, travel, and even real

estate spendings.

Communications Enabled

Business Processes –

improving the efficiency and

effectiveness of the

enterprise by directly

embedding unified

communications capabilities

into business processes

that extend activity across

functional groups of the

enterprise.

Enterprise Transformation

accelerating the identification

of new products, services

and channels by using unified

communications and

collaboration to engage an

ecosystem of customers and

partners.

PERSON WORKGROUP

PROCESS CHANGE

UC

INNOVATION


Learning 2.0

10

Tools designed for introducing the concept to a customer

Maturity

Assessment

Performance

Workspace

Total

Economic

Impact

“NGWP Handbook” – presentations, workshops, market material+++


Future directionPresent situation

Facts found through the Maturity Assessment can be used in

various formats within an organization

Business Intelligence

Performance Management

Process Support

Collaboration

Access to Experts

Learning

Knowledge

Access to Applications

Search

Low quality,

consistency &

hard to find

Primary focus on

individual

activities

Expert not

identified or

accessible

Training at

career

milestones /

business change

Inconsistent

ways to share

knowledge

Many different,

overlapping

applications

Limited info

pushed to

employee

Simple keyword.

A-Z taxonomy

Basic annual

process

Mid year reviews.

Limited visibility

Moderate quality.

Web based access

Team work

encouraged. Basic

tool support

Regular update.

Training at

managers discretion

Single list of all

experts. Up to date

Adequate

centralised

knowledge stores

Single front page.

Single sign on

Moderate search

and results. Basic

taxonomy

Targeted info and

data reports

Sophisticated

process. High

visibility

Rigorous authoring

process with easy

centralised access

Team work

rewarded. Full tool

support

Training at

employee and

managers

discretion

Role of expert is key.

Experts helpful &

easy to find

Leadership

committed. Budget.

Tools. Way of life

Data shared between

integrated systems

Easy to use.

Relevant results.

Search in many data

stores

Relevant and useful

info. On demand

654321


The new workforce – the NetGen or Millennials…

• Free software &

content

• Email is passé

• Choose what they

use

•Oblivious to corporate

policies

• Expect latest

technologies

• Life over

work

• No secrets

online

• Always on, always

texting

• Prefer technology over F2F

• Expect instant

access, 24/7 services


The (old) management team @ Millennial characteristics

FreedomCustomizationScrutinyIntegrity

CollaborationEntertainmentSpeedInnovation


Next Generation CIO’s…

“Many chief information

officers do an excellent job

of overseeing IT operations,

but very few lead their

companies' efforts to get real

business benefits from IT

investments. A new style of

leader is needed—one who

can find ways for IT to change

the company, not just run

it.”

© Copyright 2009 Accenture & Avanade Inc. All Rights Reserved.


Accenture Collaboration 2.0 Strategy

3. Teams: Build

2. Experts: Guide

1. Leaders: Decide

Enabling User GroupsPeople-to-People High Cost/Collaborator

Low Cost/CollaboratorPeople-to-InfoPullPush

Efficient Leadership

300

~15,000

Leveraged Expertise

~170,000

High Performance Teamwork


Accenture internal UC&C initiative – “Collaboration 2.0”

CONNECTING

NETWORKING

SHARING

TEAMING

Unified messaging

Instant messaging

Audio-/Video Conferencing

Telepresence

Intranet/Corporate Portal

ACN People

Social Bookmarking

Town Square, Groups

Knowledge Exchange (KX)

Media Exchange

ACN Encyclopedia

ACN Wiki

ACN Search 2.0

ACN Beta SW

SP Team Sites

Decission Support Tools180.000 users, 50 global sites


Problem or opportunity?

”Hege Skjeie skreiv i DN lørdag 4.4 at det er

mykje tull på Twitter – eit populært sosialt

medium. Det er det - nett som det er mykje

tull på tv og i avisene. Det betyr ikkje at

mediet er ubrukeleg.”Bård Vegar Solhjell

Kunnskapsminister

Kvifor sosiale medier?

http://www.ideogreklame.no/?ItemID=1276


Lars Sverre Gjølme

Senior Manager, Management Consulting

[email protected]

+47 9829 0025

Questions about

NEXT GENERATION WORKPLACE?

mailto:[email protected]