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Jerry gave an entire session on this topic at Digital Dealer, now you can get the same information without leaving your dealership. Jerry Thibeau, founder of Phone Ninjas, will provide you with techniques on how to deliver a world-class response to Internet customers. Jerry will cover response times, outbound phone calls, and e-mail templates, and you will even learn how to create a personalized video message for your clients. What will you learn and what action items will you take back to the dealership? Learn how to respond to an Internet lead in less than 15 minutes. Learn how to employ proper techniques when making an outbound call to an Internet customer. Learn to write e-mail template copy that get results. Learn how to make a personalized video message to each Internet lead.
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Turbo Charge Your Internet Leads
Jerry Thibeau President
Phone Ninjas
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Becky Ross @kpaonline
6
Turbo Charge Your
Internet Leads Jerry Thibeau
CEO
Phone Ninjas
Research
Internet Customer
Email Customer
Appt Confirmation
Appt Confirmation
Phone Call
Call The Customer
More Information
Long Term Follow-Up
No Phone
Number
Phone Number
Voicemail Live
Conversation
Appt Set No Appt Set
EXECUTE
Establish Expectations
Hold People Accountable
Manage Accountability
EXECUTE
YOUR CUSTOMERS
More Personal
More Likely to Buy
Most Threatening
Most Avoided
Internet Telephone In Person Chat
Least
Control
Proper Evolution
of a Customer
RESEACRH
Have answers ready
Research social media
NO PHONE NUMBER
Write a question based e-mail
Ask for a phone number
Include a video
CALL THE CUSTOMER
Call the customer within 15 minutes
CALL MORE THAN ONCE
1st call leave a voicemail
2nd call from cell and no voicemail
3rd call from cell and no voicemail
4th call leave a voicemail
USE SCRIPTS
MANAGER CONFIRMATION CALL
Manager confirms the appointment with a call
Made about 15 minutes later
LONG TERM FOLLOW-UP
90-120 days
Phone calls & emails
Newsletters
Social media sites
QUESTIONS AND ANSWERS
Jerry Thibeau
President
Phone Ninjas
585-749-2015
www.phoneninjas.com
Q
&
A
