Trusted to transform

è www.steria.com Steria: Trusted to transform | 01

Trusted to transform

An introduction to Steria

è www.steria.com Updated version for 2013

02 | Steria: Trusted to transform è www.steria.com è www.steria.com Steria: Trusted to transform | 03

• Ourtotalrevenuefor2012was€1.83billion (up from €1.75 billion in 2011).

• Weareover19,000peoplestrong,working across 16 countries.

• Foundedin1969,wehaveofficesinEurope, India, North Africa and South East Asia.

• Wetouchthelivesofmillionsaroundthe globe each day through our systems, services and processes.

• AlthoughParisheadquartered,70%ofour revenue comes from outside France.

• Over5,000ofouremployeesareinIndia, complemented by two specialised near-shore platforms in Poland and Morocco. 30% of Group employees work offshore or near-shore – one of the highest percentages among European IT companies.

• 22.7%ofourcapitalisownedbyour employees.

Wehaveahighlyindustrialiseddeliverymodel and combine a profound understanding of our clients’ businesses with in-depth expertise in IT and business process outsourcing. From advice to execution, we relish taking on our clients’ challenges and developing innovative solutions to solve them – working with them to transform their businesses and enabling them to get on with what they do best.

Made possible by collaboration

At Steria, we are passionate about the Power of Sharing – a highly collaborative way of working that has helped make us one of the Top 10 IT services companies in Europe and a Trusted Transformation Partner for our clients. Sharing gives us global strength with a local touch. And the statistics prove that it’s an ethos that works:

16

20,000

22.7%

Number of countries in which Steria operates

Number of people working for Steria

Capital owned by Steria employees

A collaborative approach

Contents

A collaborative approach 03

A message from François Enaud 04

Financial information 06

Global presence 08

Trusted Transformation Partner 10

Innovative solutions 12

Industry expertise 18

The Power of Sharing 24

A culture of innovation 26

A world of change 28

Global delivery model 32

New ways to work 34

The human touch 38

Our achievements 40

Key financial figures 42

Where to find us 44

Transformation


“Global competition, new and increasing customer demand and pressure on tight budgets are challenging traditional business models. More and more organisations recognise that to provide certain performance in an uncertain world they must transform and simplify the way they run their businesses and the IT platforms needed to support them.

As a trusted transformation partner, Steria understands these needs better thanmost.Wehelpourclientsdevelop,roll out and sustain the IT and business transformation programmes that are criticaltotheirsuccess.Wehelpthemto align their businesses with strategic goals and, in many cases, support the real changes in governance, content and delivery models of their information systems that this demands.

Because we work in close collaboration with our clients, in long-term partnerships, we know them well enough to be agile in our response to their changing demands – flexing our global resources, at a local level, to make things happen for them. This collaborative approach is reflected in our proven co-transformation model that ensures the high level of mutual trust

needed to deliver large-scale transformation programmes.WecallthisthePowerofSharing, whereby we draw on our scale and the strength of our global delivery capacity in a shared vision of critical transformation objectives with our clients.

From the start, we have encouraged a fertile culture of entrepreneurship and creative thinking. This means we understand the process when our customers seek to create new commercial models to fund existing business operations. Innovation is a well-used wordinthebusinessworld.Wethinkofitratherdifferently.Wealsotreatinnovationas a service – managing the innovation process from beginning to end. So, we don’t just focus on forward thinking new ideas, we leverage our business and technology expertise to operationalise these ideas and bring material business benefit. Our transformation offering (see page 10) is the perfect illustration of this. As today’s enterprises seek to optimise their business processes and IT landscapes, Steria’s compelling transformation vision delivers increased business value, faster time-to-market, reduced complexity and costs, and greater operational efficiency.

Our business principles, since Steria’s foundation, are also guided by corporate responsibility, sustainability and an ethical framework. After all, making a better future and a better world should be what technology is all about. But how do we achieve this in times that are changing,andrapidly?Weareseeingworking life evolve in some surprising ways, with new jobs appearing that didn’tevenexistafewyearsago.Withinthis context, we believe strongly that it is not just ‘what’ we offer, but ‘how’ we work collaboratively with our clients to achieve their objectives responsibly, sustainably and ethically that is so crucial.

I am very proud of our recent carbon disclosure achievements. At the end of 2012, it was announced that Steria had been awarded the highest score amongst companies listed on the Paris Stock Exchange (SBF 250) by the Carbon Disclosure Project (CDP) for climate change information disclosure.

Our efforts to combat climate change externally for customers and internally with employees, is also exemplified by our smart energy solutions and supply chain initiatives, as well as the exciting Green Office® concept. This clever building, which has just celebrated its first year anniversary, is an icon of sustainability, consolidating several offices into one new smart structure for our French operations and making more energy than it uses.

Whyisallofthisimportanttous?becauseit is testament to our commitment to contributing to a more simple, sustainable and collaborative world.”

A message from François Enaud, Group CEO

A message from François Enaud

François Enaud Group CEO


Revenue in ¤ millions over the last three financial years

Revenue 2012

By country

n UK 40% n France 33% n Germany 13% n Rest of Europe 14%

Delivering locally and globally

A proven model combining the best of on-shore/near-shore/off-shore delivery.

(30% of our staff are based off-shore)

Steria business expertise

On-shore... 13 countries

Near-shore... Poland, Morocco

Off-shore... India

By business sector

n Public sector 39% n Finance 23% n Energy-Utilities / 30%

Telco-Media / Transport n Other 8%

Application Management

Infrastructure Management

Thinking by numbers: our financial performance

Financial information

Group performance 2012

Operating margin

¤117.4mShareholders’ equity

¤815m

Net financial debt

¤143m Employee shareholding

22.7%

or 6.4% of revenue

including ‘SET Trust’ and ‘XEBT Trust’ (4.15% of capital)

Revenue

¤1,827.2m2010 1,693

2011 1,748

2012 1,827

Workforce at 31/12

2010 19,334

2011 19,988

2012 19,812

Norway 696Sweden 116Denmark 176UK 4,376France 6,437Belux 248Germany 1,775Morocco 72

Switzerland 152Austria 2Poland 380India 5,338Singapore and Hong Kong 44

Group sites and workforce 2012

All figures as at 31/12/2012.

Consulting and Systems Integration

Business Process

Outsourcing (BPO)


A powerful international presence: sharing cultures and insights

Global presence

This international presence can be seen from the top down – our Executive Committee includes men and women from six different nationalities. It ensures that all Group businesses, geographies and business lines are represented, as well as the marketing, finance and human resources functions. The Supervisory Board has responsibility for ongoing control of the management of the Company on behalf of shareholders. It has a clear Charter and Internal Regulations; these describe professional ethical behaviour and rules to be respected by its members (loyalty, acting in good faith, confidentiality, assiduousness and professionalism, to name a few).

Our sharing structure fosters a culture of collaborative entrepreneurialism which leads to growth and success, while remaining true to our founding values. Steria was originally founded with the vision to unite strong business performance with solid social values. Steria has maintained a culture of ethical entrepreneurialism ever since.

As innovators for over forty years, we have risen to the challenge to solve real-world problems across diverse sectors, geographies and technology environments. The last four decades have seen some remarkable changes in the way technology

shapes our world. Steria has played a big partinthis.Wehavegrowninsizetentimes over since 1998 and, more recently, our acquisitions of Mummert (2005) and Xansa (2007) have allowed us to offer our clients a comprehensive portfolio of end-to-end services from consulting to business process outsourcing – shaping operational excellence for the many organisations with whom we partner.

CEO and Executive CommitteeSteria has built a pervasive global presence in 16 countries across Europe, India,NorthAfricaandSouthEastAsia.Weseeourdiversityasapowerfulasset, across many different cultures around the world – each individual bringing an extra dimension to the way we work as a whole. But, although our cultures are diverse, we have a shared vision and shared values, giving us a cohesion that is tangible.

François EnaudGroup CEO

Laurent Lemaire Senior Executive Vice-President,

Group CFO

John Torrie Senior Executive Vice-President,

CEO UK & Asia

Olivier Vallet Senior Executive Vice-President,

CEO France

Sanjeev Varma Executive Vice-President,

CEO Steria India

Karine Brunet Executive Vice-President,

Group Industrialised Service Lines

Amaury Houdart Executive Vice-President, Group Human Resources

Patricia Langrand Executive Vice-President,

Group Business Development, Marketing and Communication

Dr Fritz Moser Executive Vice-President,

CEO Steria Germany

Kjell Rusti Executive Vice-President,

CEO Scandinavia


Weunderstandhowimportantitisforour clients to align their IT estates with today’snewbusinessenvironment.Werecognise the issues they face with the increasingly critical maintainability of legacy applications and ageing infrastructures that have reached their capacity limit.

That’s not all. There are growing challenges related to system security, changes in regulatory frameworks and reduced time-to-market, as well as to new ways of working. And both private and public sectors need to meet the booming mobility demand of users and customers, the developments in cloud computing, the explosion and variety of data available for decision-making and the rising importance of social networks.

All of this demands a transformational approach to managing IT estates and running business operations. It’s what our transformation portfolio of solutions delivers.Wedon’tsimply‘doitall’forour clients; nor do we insist on taking a ‘big bang’ approach entailing major and costly information system overhauls. Instead, we aim to be their trusted transformation partner, supporting transformational change without compromising day-to-day operations.

Wetrulypartnerwithourclientsinaproven co-transformation model that adds value with measurable business outcomes and a shared vision of critical transformation objectives.

Our mission is to successfully perform critical IT and business transformation programmes in which we make simple what has become complex, work collaboratively with our clients and create value for users and their end customers.

Trusted Transformation Partner

Trusted Transformation Partner


Solving by sharing: our full range of IT enabled business services and solutions

Steria Consulting Services

As a business advisory partner for our clients, we help them to set goals and implement their strategy. Building on our hands-on experience of delivering complex services, we provide them with all the concepts, methods and process analysis necessary to plan for successful transformation.

From expansion and internationalisation programmes, growth and cost-reduction plans to structural changes, process re-engineering and staff measures, their projects benefit from our market intelligence, our pragmatic management consulting approach and the Steria human touch. Our consultants are closely integrated within our business operations, experts in their sectors and joined-up with our technology and outsourcing capability.

Partnering as your business consultancy, we help you to set goals and implement your strategy. Then we provide you with all the concepts, methods and process stages necessary for a successful and methodical transformationplan.Whenitcomestochange management, our approach is to provide comprehensive programme support over the entire life-cycle of your projects. That’s why we employ human resources experts to accompany your change management projects – it’s about changing behaviours as well as changing processes. Our clients depend on our ability to effectively cost the proposed implementation, anticipating risks, and identifying critical paths in the initial stages. Through our research, analysis and insight, our clients can be confident of delivering material and measurable benefits.

At Steria, we start as we mean to go on, providing a wealth of experience in business process management as well as extensive domain knowledge and an excellent understanding of IT – all focused on helping our clients to implement and sustain their business transformation strategy.

By concentrating on our clients’ needs and challenges, we keep focused on the endresult.Wefindbetter,moreinventive,answerstobusinessissuesbygettingcloser to our clients and sharing ideas and knowledge – finding innovative new ways to transform their businesses. And our service is end-to-end; from advising to executing.Whenweadvise,weconsultandcollaborateatahighlevelonbusinessprocessesandnewtechnologies.Whenwemovetoexecution,webuild,maintainand run holistic IT solutions and business processes. This is because we’ve got the practical, hands-on experience of day-to-day delivery, together with the breadth and depth of knowledge to create solutions that work across all industries.

Innovative solutions

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Systems Integration

At Steria, we have unique, and recognised, experience in large, ambitious and complex systemsintegrationprojects.Weknowthat truly successful integration means handling complex connections, interfaces and security controls so that you are able to manage the real-time flow of information that’s so essential to your business operations. It’s what we specialise in, because system integration really is our business, from consulting through solutions definition and design, to deployment and ultimate benefits realisation.

Our expertise unlocks the value of your data (currently stored away in multiple silos), opening up priceless insight into customer behaviour and operational efficiency. Our experience and expertise means we take care of the complex challenges of integrating diverse technologies your organisation already has and those it plans to deploy in the future. In short, we enable you to change.

Application Management

Imagine the peace of mind that comes from partnering a company with a proven track record of more than 200 successful complextransitions.WithSteria,youbenefit from innovative, intelligent and cost-effective services that deliver flexibility through industrialised processes, tools, a customised shared delivery model and the risk-free transfer of applications.

Weunderstandbetterthananyonethat today’s customers expect 24/7 access to products and services. Driven by agile, focused IT services based on guaranteed outputs and outcomes, we provide a competitive offering that evolves to meet your customers’ most exacting requirements.

Workingincollaborationwithyou,we’llgive you access to a comprehensive range of Application Management services based on leading technologies that can help you optimise and secure your day-to-day operations and deliver strategic business transformation. This inclusive range of services can streamline your business and secure your competitive advantage.

Combining freshness of thought with more than 40 years’ experience and a dedicated 4,000+ global team, we help public and private sector clients ensure high service levels, world-class business performance and ongoing productivity improvements, using smart benchmarking analytics to continually reduce risk and measure results.

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Business Process Outsourcing

Delivering dependable efficiency in changeable circumstances is a tough call. It would seem that all stakeholders – from employees and shareholders to taxpayers and government – are demanding increased value and guaranteed business outcomes.

So, how do you ensure you are shaping a future worth working for and that your business is fit for whatever tomorrow brings? More and more organisations are finding the catalyst of transformation to be Business Process Outsourcing (BPO).

BPO delivers significant improvement and safeguards work by improving the underlying cost base:

• Itradicallyimprovestheperformanceof daily operations at lower cost

• Itusesinnovativenewbusinessmodelsand industrial practices that eliminate duplication and improve control

• Itcreatesgreateragilitysotheorganisation can respond rapidly and efficiently to change

• Itdevelopsandcreatesopportunitiesfor the back office staff

• Itfreesyouuptofocusonwhatiscore.

These days, outsourcing business processes such as revenue collection, complex case handling, payments processing and regulatory compliance is no longer restricted to big business or the private sector.Withawealthofhighprofileclients, and over a decade of delivery, Steria is at the forefront of both complex and large scale BPO and shared services. Whetherwearedeliveringsolutionsforutilities, financial services or for police and healthcare, we unlock the potential for significantly better business outcomes.

Testing

In the drive to be ‘first to market’, the pressure to produce immediate results can leave little time to get things right first time, every time. To meet the increasing demand for newer, better and faster, you need to be absolutely confident that your testing will deliver. Steria: RightTesting is an interlocking three-step approach based on proven collaborative and consultative processes. It works by combining industry-recognised standards, and decades of experience, to ensure that every investment is absolutely in line with your strategic objectives; focusing on reducing the time and cost of bringing new products and services to market.

The first step in our approach is consulting. Through interviews, research and analysis we assess your current testing operation and its ability to deliver against your business needs. This means we can then highlight critical issues and immediate opportunities for improvement.

The second ‘transformation’ phase is designed to take you seamlessly to your desired Target Operating Model through the use of proven procedures, an international resource pool and our industry-leading partnerships in Testing Process Improvement, Application Quality Assurance and Automated Testing Frameworks.

The third and final step is a comprehensive and inter connectable RightTest Managed Services. These industrialised services meet – and in many cases far exceed – international testing standards.

Every day, some of the world’s largest companies trust Steria to manage key services on their behalf, maximising their cost-effectiveness, efficiency, speed-to-market and quality assurance. Our clients can depend on us – our award-winning managed services meet international standards and offer skilled and certified resources – enabling them to focus on what they do best.

Our consistent focus on innovation and a genuine approach to partnership means we actively seek better methods, breakthrough practices and new technologies to bring to your testing environment. Our systematic approach and dedication to Continuous Improvement means that you’ll see the benefit of new ideas, technologies and new best practices, seamlessly integrated.

Infrastructure Management

It’s not easy managing the competing pressures on your IT. Users are continually asking more of you to keep your organisation moving and, at the same time, the world of work is changing, and rapidly. Emerging technologies, increasing regulation and an exponential rise in data are creating new and difficult challenges for the traditional workplace. To stay productive, employees

are increasingly needing mobile and instant access – both to their data and to the tools they need to perform their jobs effectively. This is placing a great strain on infrastructure as organisations invest more time and money compensating for shortcomings in their existing systems. Many workers have already turned to mobile devices to access business data and services remotely, but as this technology often focuses on ease of use and ‘look and feel’, this rarely provides confidence in the connectivity, functionality, management or security of their approach. Steria can help. Our comprehensive, end-to-end services provide innovative solutions that enable you to adapt, and therefore better deliver the outcomes and requirements your business functionsrequire.Withaportfoliothatcombines the best in technology enablers, such as remote operations, virtualisation and the Cloud, plus industry-approved processes for strong governance and risk management to provide clear deliverables and visible measures, we work in partnership with our clients to reduce costs, increase revenues andimprovecustomerservice.WithourITIL-accredited service management expertise and more than 40 years’ experience of building IT infrastructure solutions, we can transform your IT processes and systems. Identifying savings, and making strategic business changes, we can get the most out of your existing infrastructure and maximise your workplace productivity, but always at an affordable price. And, when your infrastructure delivers, so can you.



Fully focused on the challenges our clients face

Steria: strong industry focus with a high level of expertise, dedicated solutions and a first-class portfolio of blue chip clients.

Banking

Wedon’tjustrisetoachallenge,weaimhigher than ever before for our clients. Banking is a complex sector, but Steria brings more than 40 years’ experience and over 2,000 professionals to the table.Wealreadyworkwiththetop10European banks, including Deutsche Bank,Commerzbank,Barclays,LloydsBanking Group, Royal Bank of Scotland, Banco Santander, Credit Suisse and Nordea. Drawing on strong financial services expertise and technological excellence, we have tailor-made solutions for all core processes of a modern bank and deliver outcomes that meet our clients’ needs in the core areas; merger and integrations, risk, regulation and compliance, sales and customer management, advanced payments, core banking, and credit and loans.

Industry expertise

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Telecommunications and Media

The dynamics of today’s telecoms and media sector are shifting very fast. New devices, such as tablets and smartphones, unlimited mobile usage and new offers associated with cloud computing must all be built into evolving network strategies. Withinthisrapidlychanginglandscape,companies need to respond to the continued pressure to reduce operational costs while finding new sources of revenues, improving the quality of service, investing in fibre optics and 4G, and winning the loyalty of digital customers.

At Steria, we see the potential within this landscapeaswellasthechallenges.Witha track record of more than 30 years in telecoms and media, and a network of more than 2,000 professionals dedicated to this sector, we have solutions in the core areas of Service and Network Management; rating, billing and Customer Financial Management (CFM), customer journey, and mobile and digital life – making us the partner of choice for IT transformation in this sector. Our business expertise and transformation capabilities are demonstrated in our large contracts with companies such as Orange, BBC, SFR, BT, Telefonica O2, and Canal+.

Government

How do today’s governments and public sector agencies respond to increasing demandsforcitizen-centricpublicservicesin the face of stringent budgetary cuts? At the forefront of government and public sector reform for more than four decades, Steria can help rise to these challenges. Wearerecognisedasastrategicsupplieracross key European geographies, taking a partnership approach to creating positive and sustainable change. Our comprehensive government and public sector portfolio delivers cost savings, total quality of service and agreed outcomes in the core areas ofCitizenandEnterpriseEngagement,Business Process Transformation and Corporate Resource Optimisation.

“ Steria has consistently demonstrated a clear commitment to partnering in the approach to all of its working with us. This has enabled important changes to be implemented without compromising the critical service Steria delivers to IPS and ultimately the service IPS delivers to its customers.”

Dave Wilkinson, Head of National Operations, UK Identity

and Passport Service

Industry expertise

The Power of Sharing in telecommunications: Having worked with SFR, the second largest French mobile telecommunications provider for many years and won the SFR Supplier Challenge award based on the criteria of innovation, customer satisfaction and sustainable development, Steria is seen as a trusted partner. Our deep understanding of both the telecommunications market and SFR’s business mean that we have been able to implement a solution that ensures new applications and services are fully robust before they are launched. Failures on rollout would be a disaster for SFR, and the biggest and most tangible benefit of Steria’s support has been to ensure that this never happens.

Insurance

In today’s highly competitive insurance sector, insurers urgently need to acquire and retain valued customers while managing costs and keeping the regulators satisfied.Withalmost2,000professionalsdedicated to insurance and 40 years’ experience in this industry, Steria can help clients to turn these challenges intoopportunities.Wewillfreeupinsurance teams to focus on improving the customer experience, managing risk and building new revenue streams.

Every day our clients trust us to run their IT infrastructures and provide cost-effective, world-classbackofficeprocesses.Wealso deliver cost savings, total quality of service and agreed outcomes that meet our clients’ needs in the important areas of third party administration, core IT for life and health insurance, telematics, EU regulation and compliance, and insurance software, all supported by a comprehensive suite of business and IT consulting.

“ Steria’s clear understanding of our priorities and its close relationship with our project teams and colleagues across the business serves to underline their importance to us as a partner.”

Simon Bell, Head of Architecture & Testing, Banking & Insurance,

The Co-operative Banking Group

Transport

Transport operators in all sectors are looking for intelligent transportation solutions that enable the secure movement ofpeople,productsandvehicles.Withanetwork of more than 500 professionals dedicated to transport, Steria leads the European market in the intelligent transport systems that are helping today’s transport operators respond to these challenges. Whetherit’sroad,rail,airorcitytransport,we help our clients achieve operational efficiency with optimised transport systems – meeting their needs in the four core areas of passenger information, traveller security, green transport and mobility solutions.

Energy and Utilities

As the energy and utilities market responds to a significant shift in government-defined strategy, operators must find new ways of working, new added-value services for their customers and new sources of energy.Withanetworkofmorethan1,500dedicated energy and utilities professionals, Steria is supporting the transformation and resource optimisation required to meet these needs. At the forefront of energy expertise, we provide solutions in the core areas of Smart Energy Management, Smart Grid, Smart Metering Deployment, Enterprise Asset Management, IT solutions for Gas and Field Service Management.

“ The originality of the Steria solution shows the innovation capacity of a partner that has supported us for several years in the optimisation of our road infrastructure.”

Low Tien Sio, Deputy Director, Singapore Land Transport Authority

“ The Rollout Information System is an essential building block in the plan to implement 35 million new-generation meters. Steria has finalised the first operational phase of the project on time and within budget. This first phase was extremely important and its successful completion is due to the talent and the drive displayed by both Steria and ERDF teams, who work in an entirely integrated manner using an innovative project-management methodology.”

Jean Vigneron, Managing Director for Metering, ERDF

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“ Our partnership with Steria is a major asset in terms of supporting our continued innovation policy for the benefit of our clients. This, in turn, improves our attractiveness in an ever more competitive market.”

Emmanuel Erba, Purchasing Director for IT Systems and Services, SFR


Homeland Security

National and international homeland security authorities cannot afford to stand still. They must respond efficiently to security threats while maximising their productivity, introducing cutting edge technologies and managing their costs intelligently. Set against a background of stringent budgetary controls and changing international regulations, this isatoughchallenge.Withmorethan1,000 professionals dedicated to homeland security across 16 countries, including a large pool of NATO and national security-cleared personnel, we deliver solutions to security institutions that maximise their efficiency and optimise budget spending. Built on a strong track record in police, border control agencies and emergency management, we have a comprehensive portfolio of solutions in the core areas of front line policing, system to system interoperability, biometrics and secure infrastructure.

Industry expertise

Defence

The need to support and enhance in-theatre force deployment with the right capability, at the right time is paramount. To achieve this in the face of ever reducing budgets, defence organisations are seeking solutions that don’t just offer value, but that also provide practicality and innovative thinking. Steria helps itsclientsmeettheseobjectives.Withmore than 35 years’ experience helping defence ministries across Europe address critical systems, operational and efficiency challenges, we are a trusted partner to manykeydefenceindustryplayers.Wehave more than 500 security cleared professionals dedicated to defence, many of whom are ex-military. Our unique European footprint sees us providing value to defence ministries with solutions used both in the battle space and for non-core back office functions. They range from embedded weapons systems and C4ISTAR (Command, Control, Communications, Computers, Intelligence, Surveillance, Target Acquisition and Reconnaissance) to services and systems managing logistics, biometrics and identity management, testing and referencing, IT infrastructure management and secure messaging.

Health

How to meet the demand for patient-centric health services in the face of relentlessly squeezedbudgets?Steriacanhelp.Weare uniquely placed to support healthcare providers, payers and agencies as they respond to diverse business and technologychallenges.Withmorethan20 years’ experience in health, Steria has developed an in-depth understanding of how efficient business processes, and effective IT, can help health organisations proficiently manage resources and provide continuity of care in the face of ever-increasingbudgetrestraints.Withmore than 2,000 professionals working for the healthcare industry, we reach over 60 million people in Europe with solutions that include Business Process as a Service (BPaaS), Enterprise Master Person Index (EMPI) and health resources optimisation, Electronic Health Record (EHR), Health ERP and interoperability.

“ The Steria team takes its responsibility as the prime contractor seriously as it fully understands the unique role it plays in assisting in the delivery of military capability.”

Lieutenant Colonel Charlie Bishop, UK MOD, Land Systems Reference Centre

The Power of Sharing in homeland security: Following on from a ground-breaking partnership worth €211 million (£175 million) over ten years to deliver Cleveland Police Authority’s control room, community justice and back office functions through a shared service partnership. This contract has now been extended to deliver additional savings in excess of £9 million from a new, state-of-the-art Shared Services Centre in Stockton which will house the force’s finance, HR, procurement, fleet, and facilities functions. A number of additional support services will be delivered alongside those undertaken by Steria at the start of the ten-year contract in October 2010. Steria’s remit will now also include centralising Crime Management units in each of the four Force districts and merging with the control room, as well as civilianising a newly combined Risk and Operational Planning unit that will handle emergency and event planning together with risk assessment and safety. As with all services Steria provides to Cleveland, these additional services will enable officers to devote more time to operational policing, through significantly reduced paperwork.

35Years of experience

500Security cleared

professionals dedicated to Defence

1,000Professionals dedicated

to homeland security

¤211

Partnership with Cleveland Police Authority

million

“ This approach is making a significant difference, and as more of our organisations join the partnership with NHS SBS, the more efficient we become.”

Paul Baumann, Director of Finance and Performance, NHS London

Strategic Health Authority

è www.steria.com è www.steria.com24 | Steria: Trusted to transform Steria: Trusted to transform | 25

Sharing is a powerful state of mind

This approach has many benefits for our clients. It means that:

• Wesharetheirchallengesandarecommitted to helping them reach their goals

• Weworkinpartnershipwiththem to achieve the transformation they are seeking

• Weshareourexpertisewiththem;knowledge transfer is an important success factor for us

• We’rewillingtoexplorenew commercial models with shared stakes and shared returns.

Our sharing differentiator is apparent in many tangible ways, such as our Corporate and Social Responsibility initiatives, our strong commitment to green sustainability (e.g. we attained the highest score amongst companies listed

on the Paris Stock Exchange (SBF 250) by the Carbon Disclosure Project) and The One Certifying Training programme that gives training to local people seeking jobs in Cambodia and India.

Everyone benefits from sharing

Technology goes nowhere without a humanface.Weareimpassionedaboutgetting closer to our clients, sharing ideas, knowledge and challenges – and putting technology in the hands of users. This can only be achieved by collaborating and connecting on a human level, helping our customers build a better world for us all to live in. Although we are grounded in reality – and the real needs of our clients – we are unapologetic about aspiring to lofty ambitions: to making big things happen and to making the world a better place. The Power of Sharing, in all its guises, is for the ultimate benefit of us all.

Some of our partners

Partners and analysts

Technology partners we work with:

• Microsoft • Oracle • IBM • SAP • HP

Business analysts we work with:

• Gartner • Forrester • NelsonHall • TechMarketView • IDC

The Power of Sharing

Whatourclientsoftentellusisthatit’sthewayweworkinpartnership,our collaborative style, that makes a difference. That’s what they call it – we call it the Power of Sharing. The Power of Sharing is the ‘secret source’, a distinctive philosophy andpracticalapproachbehindeverySteriaemployee.Whatitmeansinpracticeis, when faced with a choice, Steria people always turn towards a collaborative approach.

“ Sharing has shaped Steria. It is at the heart of our culture (with employee shareholding defining our corporate governance); and in the way we work closely with our clients, taking on their challenges, so they can get closer to their own customers in turn.”

François Enaud, Steria Group CEO

26 | Steria: Trusted to transform è www.steria.com è www.steria.com Steria: Trusted to transform | 27è www.steria.com è www.steria.com

• Ourservices–notjustourstrategically-focused Innovation as a Service offering – but in the way we are constantly looking at new ways of using technology, or new opportunities to improve an existing service.

• Thewayweworktogether,withourInnovation Agency, our network of Innovation champions across the Group, and Board-level sponsorship.

• Thewaywearestructured,withourInnovation Centres of Excellence dedicated to specific areas of technology.

• Ourpractices,suchasourannualgroup-wide innovation contest.

• Thetoolsweuse,suchasour collaborative ideas exchange platform IDEX.

In fact, our continuing success as a technology and outsourced services provider depends on our ability to maintain our position as a leader in innovation. It’s not just about that ‘eureka’ moment, the initial spark of an idea, but how that idea is developed through collaboration, and how the overall process works from beginning to end to deliver material benefits.

Innovation as a service

Our objective with Innovation as a Service is to manage the process of innovation within our clients’ organisations from idea to outcome.

These outcomes include:

• Improvedprocessesthatdeliveranincrease in efficiency or productivity

• Excitingproductorservicedevelopmentsthat capture the customer imagination ahead of the competition

• Addedvaluethroughsmall,incremental changes to the way you operate or serve your customers

• Better,faster,morecosteffectiveways of working

Weareagenuineinnovationpartner.Indeed, we’re already helping a number of globally renowned industry leaders to develop innovation roadmaps that will shape their futures.

Innovation Centres

Our primary research and development activity is carried out in a series of Innovation Centres distributed around the globe. The Innovation Centres allow us to bring clients, vendors and independent experts together to explore, evaluate and qualify emerging technologies, facilitating the generation and development of ideas in a cost effective and expert environment. By providing a low risk environment in which options can be explored, Steria’s facilities offer genuine opportunities for innovation as well as considerable cost savings to our clients.

Our worldwide Innovation Centres:

JAVA Agile Centre of Excellence, Luxembourg

Mobile Technology Centre of Excellence, Singapore

Biometrics Centre of Excellence, Norway

Security Centre of Excellence, France and UK

Enterprise Information Management Centre of Excellence, Germany, France

Simulation Centre of Excellence, France

Retail Centre of Excellence, India

Collaborative innovation

Steria has invested in the establishment of a collaborative approach to innovation. This approach encompasses our employees, customers, suppliers, state/EU research agencies and public/government research agencies. A good example of our inventive collaborationisWorkplaceOnCommand(WOC).InpartnershipwithMicrosoft,we have brought to market the first ever virtualised enterprise workplace that is accessible via a web portal from any device, any place, at any time. In addition, our ‘Steria On Command’ cloud services are the culmination of an comprehensive collaborative research and development programme with Cisco. And, in a defined public sector collaboration, Steria’s Smart Energy Management proposes very concrete and innovative solutions to governments – or more directly to utilities operators and users – to optimise their energy consumption.

Wehaveaglobalinnovationplatformcalled IDEX that is used by our employees to develop ideas, and then manage them through to measurable benefit. IDEX is a truly web 2.0 environment, incorporating social networking features within a managed innovation lifecycle and a trading ‘game’ that motivates and rewards participationacrossthebusiness.Werun an annual competition to encourage usage – our current contest features over two hundred ideas. Many ideas have been responsible for producing a series of successful breakthroughs in our market. IDEX is a visible demonstration of our investment in a culture of innovation.

Innovation? It’s what we do every day

A culture of innovation

Real innovation doesn’t happen in a vacuum. It should not be confined to intermittent brainstorming events or ideas workshops.

26 | Steria: Trusted to transform Steria: Trusted to transform | 27


This is a true mutual partnership between Steria and the NHS to deliver real value under challenging conditions. Steria has designed effective ways of operating and achieving continuous improvement. It’s a true business partnership built on trust – a level of trust that has the power to transform.

In what continues to be a very troubling economic climate for many businesses, Steria has enjoyed a comparatively successful 2012 with growth in all our major geographies. Wehavebeenworkingtoensurethatweare best placed to withstand – or even take advantage of – this climate. Transformation is now imperative for survival – for us, for our customers and for our clients’ customers.

“ It’s clear that the economic situation is still quite tense, led by the increasing debtsinEurope.Wenowhavetoface a critical situation for state debt-management – which, in a sense, is a superb opportunity for a company like Steria. Because, after having made rapid cuts in spending in many countries, the agenda of governments across Europe has clearly shifted to something more transformational and more radical.”

François Enaud, Steria Group CEO

A major motivator in this environment is business value. These days, everyone is being asked to do more for less. That’s why it is so important for Steria to effectively respond to this in the way we deliver our services. Our integrated delivery model offers you a different way of looking at your overall costs, so we can use this occasion to look at the way you can increase the overall value to your business – using the need for change asapositivebusinessopportunity.Weareable to deliver our services efficiently via a mix of different delivery centres located on-shore, near-shore and off-shore. But it is not just about locating our resources in different places, it’s much more about how our initial delivery model is fully integrated between the centres, sharing the same methodologies and tools in a seamless way.

In 2013, the public sector will continue to be an opportunity for growth for us. The profile has increased in the public sector with the transformation of the payroll system in France, and new opportunities for finance and accounting, as well as the extension of the NHS relationship in the UK which has meant we are currently managing the largest shared service platform in Europe, delivering significant savings for all the clients it serves.

National Health Service

As we know all too well, achieving and sustaining the transformation of an organisation often depends on establishing mutual trust and a close-working commitment to achieving common goals. This is where our Power of Sharing ethos comes into its own. It is this sustainable, close-knit commitment that characterises Steria’s long-standing relationship with the UK National Health Service. It is now the world’s largest publicly-funded health service, divided into more than 400 separate Health Trusts, all requiring comprehensive back office support to deliver essential health services. Steria has entered into an innovative partnership with the UK Department of Health, delivering shared services for over 200 NHS Trusts so far, enabling significant operational efficiencies in areas such as back office and Finance and Accounting services like managing the payment of wages for 200,000 NHS employees, managing €50 billion of NHS spend.

Be a victor of the future, not a victim of change

A world of change

Whilechangeisnotoftenwelcomed,touseverychangerepresentsanopportunity. Rapid changes in environment can provoke rapid business transformations – which can often improve, consolidate and encourage robustness to withstand the future.

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200,000

NHS employees’ pay processed each month

2.5million

€50billion

Payroll transactions processed each year

Amount of NHS spend managed


Cleveland Police Authority

Powerful partnerships can certainly be a force for good. Cleveland Police Authority selected Steria as their preferred partner for the delivery of the Force’s control room, community justice and back office functions through a shared service partnership. It’s a collaboration that will transform service and deliver €55 million in cashable savings. As part of its wider business and ICT partnership with Steria, Cleveland incorporated management of call handling in its well-run Control Room into the scope of the ten year landmark deal. In outsourcing call handling, a crucial area of its operation, Cleveland Police had a number of primary objectives to deliver:

• Moreproactivecitizen-focusedservicesupported by the implementation of a call back model

• Consistentandjoinedupserviceacrossall the Force’s touch points (Control Room and district enquiry desks)

• Improveddemandmanagementwithoverall Control Room efficiency

• Moreinformeddecisionmakingthrough improved information for frontline officers and staff

• Thereleaseofofficerstothefrontline.

Although the Cleveland Police Control Room already had one of the best performance records in the country, our challenge was to propose a solution that would make it even better. The Steria solution embraced quality improvements and extended system access to other areas of operational policing such as the frontline CUPID (Cleveland Universal Police Information Device) mobile devices. CUPID allows officers to access critical information about incidents, such as the people and places involved, to better protect officers and the public and support a more effective response. An important facet of the solution was the need to maintain the crucial balance between the management services provided by Steria and the command capabilities of those senior officers who would remain core to the Control Room operations. Four inspectors and eight sergeants remain at the helm of everyday command activities and major incident response. The Control Room service from Steria has already begun to deliver greater customer engagement and supports Cleveland’s demand for a more efficiently and effectively run operation. Targeted efficiency savings are in the region of 30%.

Chorus

Chorus is the French government’s new financial management, budget and accountsinformationsystem.Wortharound€120 million, this six-year maintenance contract, which Steria has won alongside Capgemini, forms part of the French government’s expansive modernisation programme. The highly-collaborative Chorus programme is based on a SAP solution and is designed to provide all those involved in spending, non-fiscal revenue and accounting with a single, integrated information system for financial management, budgeting and accounts.

Right at the heart of the French government’s systems and processes, Chorus is contributing to the modernisation and streamlining of its crucial budget and accounting procedures. By winning this contract, Steria has further strengthened its status as partner in major government information technology programmes (a partnership that has been ongoing in previous years) as we continue to support the French state in its transformation programme. Steria’s expertise in industrialised global maintenance solutions and the fact that we could work to a very short time frame, working out of our SAP service centre in Toulouse, played a decisive part in winning this high-profile contract. Weareextremelyfamiliarwiththekeyissues and characteristics of the public sector, providing an all-round offering featuring our skills in consultancy, systems integration and outsourcing.

A world of change

Length of modernisation programme contract

30%

Targeted efficiency savings

6years

€120million

The contract worth for the modernisation programme

€55million

Amount of cashable savings


WithworldwideServiceLineorganisationsin Infrastructure Management, Application Management, Testing and BPO, we provide best-in-class services through our dedicated delivery centres which are strategically placedacrosstheglobe.Weare,therefore,best placed to shape the right solutions that return maximum value and help your businesssurviveandthrive.Wehaveaproven reputation for delivery excellence as well as for building long-term trusted partnerships with our clients. Indeed, 95% of our clients renew their contracts with us.

Steria’s sharing and human-centred approach is all about helping organisations make the right choices for themselves – providing a full range of options for clientstochoosefrom.Weunderstandthat off-shoring will not always be the right answer for everybody, so our model also includes the capacity for us to serve you at your premises, within your national market or from a nearby country. It is a fact that 30% of Steria Group employees work off-shore, or near-shore. This is one of the highest percentages amongst European IT players. Our helpdesk teams are located locally, as well as in India, Morocco and Poland, and will work on complex IT, infrastructure, applications and process problems out of hours, so that you have a resolution when you get into work the next day. This is a real advantage for our clients.

Global capabilities and delivery excellence: at the end of the day, it’s all about delivering happy customers

Global delivery model

Our global delivery model enables us to deliver business services that reduce costs, drive flexibility, improve performance and stimulate growth.

Clients renew their contract with Steria

95%

30%

Steria employees working off-shore or near-shore


Government Corporate Resources Optimisation

Government departments and public sector agencies urgently need to increase the efficiency and sustainability of corporate functions. Steria is working with a broad spectrum of clients, helping them transformtheirbackofficeoperations.Weachieve this by implementing improved systems, introducing new and flexible delivery models and by working in partnership to drive improvement and efficiencies by means of BPO or BPaaS.

Business Process Transformation

Weusetechnologytotransformoperationswith streamlined ‘middle office’ business processes, increasing the productivity of staff by speeding up processes such as routine transactions. By freeing up government and public sector employees to focus on more complex and higher value tasks, we create greater job satisfaction across the workforce.

Health Services Management

One of the biggest challenges facing the health sector is how to meet more demand for health services on less of a budget. As our truly pioneering joint venture with the

Department of Health in the UK shows, our next generation outsourcing model helps transform ways of working to help solve these business efficiency and cost challenges.Wearealsoenablinghealthcareproviders to have the right resources, at the right place, and save lives with our complete health resources planning solution.

Policing and Emergency Services

Today’s police and emergency services must improve service delivery whilst protecting both people and property. Steria is enabling efficiencies in support of theseobjectives.Wehavepioneerednewpartnership models setting a precedent in both operational and back office support, as wellasincriminaljustice.Wehaverolledoutgame-changing technologies that support frontline policing and emergency services, including innovative mobile solutions and powerful command and control systems.

Defence Logistics

Wewerethefirstcompanytodevelopatri-service inventory management system for the Army, Navy and Air Force. As a trusted partner in Defence, Steria is helping to improve visibility across the entire supply

chain as well as supporting operational focusandeffectiveness.Weachievethis by making sure the right equipment is in the right place, at the right time; assisting in the end-to-end transformation of support chain logistics processes.

Core Banking

Wehavethebankingsectorexpertisetoensure that core banking systems support the effective management of operational, credit and fraud risk, while helping to open new revenue opportunities faster than everbefore.Weachievethisbyleveragingour broad experience of bespoke and leading standard core banking systems.

Risk and Compliance

Withasignificantamountofregulatorycompliance experience in areas such as Basel, solvency, MiFID, anti-money laundering and fraud prevention, Steria knows how to transform regulatory demands into business-centric solutions. Today’s banks and insurers need sophisticated regulatory and compliance-driven results. Wehelpintroducecomprehensivecomplicance strategies that can both reduce costs and increase efficiency.

The power of experience: transforming great ideas into tangible business outcomes

New ways to work

Throughout our history, our developments in new technology and new ways of working have kept Steria and our clients ahead of the competition – especially in our top Domains of Excellence described below.

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IAM and Biometrics

Biometric data, such as fingerprint, retina or iris scans, are increasingly being used as a first-line deterrent; this is an area in which Steria excels. Our proprietary solutions include SteriaFIT+ (Fingerprint Image Transmission) and SteriaAFIS (Automated Fingerprint Information Systems). To complement these, we offer consulting biometrics expertise and business analysis.

Security

More than 400 highly qualified information security professionals deliver our range of security activities with extensive knowledge and experience of working with several security standards.

From high-end consulting to system build and run, our broad-ranging solutions cover diverse security needs, including the provision of security for infrastructures, applications, data and people. And, for clients who require further flexibility, we now also provide a standardised catalogue of off-the-shelf services that are available using pay-per-use pricing from our Shared Security Service Centre.

Steria Cloud

It’s all about you – and building around you. That’s why we’ve created our ‘On Command’ portfolio that makes your wishes our command.

Introducing Steria’s virtual, cloud-hosted solutions with sky-high benefits:

Infrastructure On Command

For the very first time, we have united Steria’s proven global service management expertise, and automated toolsets, with Cisco’s innovative Unified Computing System. The result? Flexible, reliable and secure platform services on a pay-per-use basis. Now, there is no need for the upfront expense of a new infrastructure or the need to activate a traditional hosted service. Simply set up a new infrastructure via the online portal and your request will be fulfilled in as little as 30 minutes, so you can stop waiting around for IT and get back to business.

WorkplaceOnCommand

In close partnership with Microsoft, we havebroughtWorkplaceOnCommandto market; it’s the first ever virtualised enterprise workplace that is accessible via a web portal from any device, in any place, at any time. It helps address today’s challenges in the workplace such as complex technologies, expanding data volumes and increasing regulatory compliance issues. Withemployeesexpectingimmediateaccess to data and applications, 24/7, companies must think differently to stay competitive.WorkplaceOnCommandisenabled by a unique end-user portal – the SteriaWorkstore–thatempowersusersto manage their own services within a framework defined by them. It transforms operational processes by giving your employees easy and secure access to the data and applications they need, whether standard or corporate, according to their individualprofile.WorkplaceOnCommandbuilds on Steria’s successful track record of virtual desktop deployment and includes a defined roadmap that will revolutionise the enterprise desktop even further. Centrally-managed, cloud-hosted and delivered on a pay-per-usebasis,WorkplaceOnCommandwill transform your infrastructure and help you achieve even greater success – your business wishes are our command.

New ways to work

Advanced Payments

More than 100 banks are using our financial messaging and card management solutions worldwide. Our market-leading Stecard© solution for front office payments covers every requirement of card issuers and card processing systems alike, interfacing with ATM and self-service banking equipment, EB2A 5.2 and EMV POS terminals, the internet and mobile phones. It also serves multiple sectors including transportation, retail and healthcare.

Customer-centric Management

In a competitive world, loyal customers will only stay loyal with effective information management and strategies for innovation. But it’s not just about providing consistent service across key channels; we are also working innovatively in emerging mobile channels and enabling ourclientstoseizetheopportunityinfastmoving areas such as social media.

Smart Energy Performance Management

Steria leads the way in a smarter approach to energy management. At the forefront of IT-enabled efficiencies, we have developed a one-of-a-kind solution – Steria Smart Energy Management. This offers end-to-end optimisation of business energy use and a total commitment to sustainable results.

Smart Transport

Transport operators in all sectors are looking for smart transportation solutions that facilitate the secure movement of people, products and vehicles. Steria leads the European market in intelligent transport systems that help operators respond to today’s challenges. These include accurate real-time information for passengers, safeguarding traveller journeys and reducing the environmental impact of travel.

Enterprise Information Management

How do you tap into the power of your data in the face of an exponential growth in data volume, escalating regulation and concernsaboutrisingcosts?Withmorethan 800 dedicated Enterprise Information Management (EIM) professionals, we understand the challenges and opportunities of managing information as a strategic asset.Wecanhelpyourespondtoincreasing regulatory and commercial enterprisecompliancerequirements.Wecan unlock the value of the unstructured data that is the result of a rapid uptake of social software amongst employees and customers.Withtechnologyconvergingin the EIM market as traditional frontiers between business intelligence, data management and enterprise content management dissolve, we will ensure you are equipped to manage the huge diversity of information as the volume of data grows exponentially.Withourhelp,youcan:

• Ensurethevalidityofbusinessdecisions

• Leveragethereliabilityandavailabilityof your data for all business needs

• Guaranteethequalityandefficiencyof your content-based processes.


Weare‘Steria people’. Our human touch is distinctive.

• Wehaveatruecommitmenttoemployeeinvolvement – 22.7% of our capital is owned by some 6,000 of our employees, represented by a Board of Employees that has a key voice in strategic decisions.

• Wehaveanactivegreenagenda–wehave attained the highest score reached by any IT services company listed on the Paris Stock Exchange (SBF 250) in the global Carbon Disclosure Project (CDP).WearethefirstEuropeanITServices company to be accredited carbon neutral for business travel and our French headquarters is the first building ever built in France using the ‘Positive Energy’ concept (i.e. making more energy than it uses).

• Weareengagedwithsocialresponsibility– we have made a real, long-term commitment to our community partners with a specific focus on education and IT access. 50,000 children have benefited from our community programme in India.

• WehaveastrictCodeofEthics–Steriais a member of the United Nations Global Compact, which informs our stringent Code of Ethics subscribed to

by every senior manager. This offers guidance to ensure business decisions safeguard human rights, combat corruption and protect the environment.

• Thankstoouremployeesurveyweaimtoimprove our people practices each year: – looking at opportunities for development and training – ensuring personal wellbeing,throughourWork-Lifebalance policy for example – maintaining health and safety in the workplace.

Webelievethatstrengtheningcommunitylinks through education and employment leads to greater independence. Our volunteer-driven community programmes exist to give people in the communities where we operate the access they need toeducation,ITandjobs.Withinthisframework, Steria operations in different countries are free to support and work in partnership with their neighbouring communities in the ways that make the mostsenseforallconcerned.Wehavecreated three interconnecting programmes that drive our community activities:

• TheOneITandEducationEnablement programme.

• TheOneSteria,OneCountry,OneSchool programme in India, where

each country in the Group is invited to sponsor a school for three years.

• TheOneCertifyingTrainingprogrammegiving training to local people seeking jobs in Cambodia and India.

We’reinthebusinessoftransformation– be it in businesses or in society. The Power of Sharing ethos reflects our total commitment to corporate responsibility. Fundamentally, Steria is about people not technology, maintaining the ‘human touch’ ineverythingwedo.Weprideourselveson being the very human face of IT and business services, championing the belief that technology should never be an end initself,butattheserviceofusall.Whilstwhat we do is often behind the scenes, the benefits it brings are real and meaningful – for people, society and the wider world.

At Steria we thrive on collaboration: with our clients and with each other, sharing a wealth of experience and insight that reflects our founding values:

• Respect• Openness• Simplicity• Creativity• Independence

Profit and performance: powered by people

The human touch

Steria has always believed in bringing a human touch to technology – combining business performance with social values.


WORKPLACE

Weimplementedthe‘GreatPlacetoWork’employeesurvey across all Steria countries

WesuccessfullymappedallSteriaoffices for disability access

ENVIRONMENT

Steria attained the highest disclosure and performance score in our industry for the Carbon Disclosure Project*

We’vebeennamedthebestcompanyforsustainabilityamong French mid-cap companies in the Gaia index

Steria France HQ achieved ISO14001 certification

UK and India achieved ISO14064-3 external verification (80% of the energy emissions of Steria)

For a third consecutive year, we’ve maintained our carbon neutrality for flights and fleet

Wejoinedaworldwidenetworkofover50internationalcompanies as part of the DP Supply Chain Programme to develop a common approach to evaluate and enhance the supply chain in relation to the environment

MARKETPLACE

Wehavesignificantlyreinforcedourawarenessandtraining initiatives in the field of ethics, with a specific emphasis on our top management

We’veincreasedthedeploymentofour Group-wide Sustainability Procurement Policy

A Purchasing Charter has been signed by everyone working for the Procurement Departments

COMMUNITY

WereceivedtheGlobalCSRawardattheWorldCSRday

Steria India has been awarded the Golden Peacock Award for excellence in CR for the last three years

The best-ever results from our yearly community event, the One Day Challenge, happened in 2012

Seven new schools have been supported by Steria in India (50 schools supported in all)

For further information, you can read the 2013 Steria Corporate Responsibility Report at www.steria.com

Steria’s key achiev ements and accolades

Our achievements

* The Carbon Disclosure Project (CDP) is an independent not-for-profit organisation working to drive greenhouse gas emissions reduction and sustainable water use by business and cities. Over 3,000 organisations in some 60 countries around the world now measure and disclose their greenhouse gas emissions, water management and climate change strategies through CDP, in order that they can set reduction targets and make performance improvements. This data is made available for use by a wide audience including institutional investors, corporations, policymakers and their advisors, public sector organisations, government bodies, academics and the public. The CDP acts on behalf of 551 institutional investors, holding US$71 trillion in assets under management and some 50 purchasing organisations.


Stock market overview Revenue breakdown | 2012 figures

By country

n UK 40%

n France 33%

n Germany 13%

n Rest of Europe 14%

By business sector

n Public sector 39%

n Finance 23%

n Energy-Utilities / 30% Telco-Media / Transport

n Other 8%

By service line

n IT infrastructure management 30%

n Application management 16%

n Business Process Outsourcing (BPO) 11%

n IT consulting/system integration 43%

Key financial figures

*Full Time Equivalent (FTE): taking into account the actual percentage active time of part-time employees working 80% of the time is counted as 0.8 FTE.

Groupe Steria shares are traded on the Paris Eurolist (Compartment B) under Euroclear code 7291 PA, ISIN FR0000072910. The company was listed in Paris in 1999.

Evolution of key metrics

Revenue performance (€ mn) Average number of employees (FTE)*Operating margin (%) Operating margin performance (€ mn)

2012

2011

2010

2009

2008

2007

2012

2011

2010

2009

2008

2007

2012

2011

2010

2009

2008

2007

2012

2011

2010

2009

2008

2007

€0 €500 €1,000 €1,500 €2,000 0 5,000 10,000 15,000 20,000

18,839

19,141

18,393

18,674

19,754

19,136

6.0% 6.4% 6.8% 7.2% 7.6% 8.0%

7.3%

7.7%

7.3%

7.1%

7.4%

6.4%

0 20 40 60 80 100 120 140

104

136

119

120

130

117

1,416

1,766

1,630

1,693

1,748

1,827

900

800

700

600

500

400

300

200

100

0

Net debt and equity evolution from 2007

2007 2008 2009 2010 2011 2012

n Net debt (€ mn) n Equity (€ mn)

306.9235.3 187

101.2

723.3

545.5

677.5634.5

125.9 143

766.4815

Trading information (EURONEXT) Dividend policy

Share trading performance

4,500

4,000

3,500

3,000

2,500

2,000

France CAC 40 Fixed Groupe Steria SCA (Rebased)

The company proposed a dividend of €0.20 per share for the financial year ended December 31, 2012. Groupe Steria paid following dividends during the last three financial years:

Share price performance

Steria’s share price movement in comparison with CAC 40 over the last 15 months.

* The free float of Groupe Steria is computed as 100% of the issued capital of the company less employee share ownership.

1) Enterprise Value = Market Capitalisation + net financial debt at 31/12. This EV calculation excludes pension fund deficit before tax effect of €369m in 2012 and €249m in 2011. 2) P/E = Year end stock price/Earnings per share (basic EPS). 3) Steria outstanding number of shares excludes potential shares linked to the hybrid subordinated convertible bond (4.2m). Basic EPS includes €5.6m of after tax coupon related to the hybrid convertible bond.

Number of outstanding shares 31,879,729

Sector classification Information Technology

Main index SBF 120

Other indices CAC Mid 60, CAC AllShares, CAC 40, NEXT 150

Market Euronext Paris, Eurolist (Compartment B)

Trading place Euronext Paris (France)

Ticker RIA (Euronext)

Code ISIN FR0000072910

Shareholder breakdown

Groupe Steria’s shareholding pattern comprises of the Individual and Non-attributed investors holding 20.5%, and Employees holding 22.7% of the issued capital of the company.

As of 31 December 2012 Shares% of

capital

% of voting rights

Treasury stock 20,433 0.10% 0.00%

Free float* 24,614,961 77.28% 74.07%

Employee share ownership 7,244,335 22.72% 25.93%

TOTAL 31,879,729 100% 100%

Fiscal period Dividend paid per share (in €)

2011 0.35

2010 0.24

2009 0.12

Units 2012 2011 2010 2009 2008 2007 2006

Highest € 17.2 23.00 26.57 25.29 25.20 52.15 50.65

Lowest € 10.1 10.00 17.54 7.30 7.35 22.37 31.33

Closing as at 31/12 € 14.2 13.16 19.40 21.51 7.97 24.96 45.45

Average daily volume processed on Euronext platform (in number of shares) 78,860 85,894 87,035 106,036 184,332 122,859 55,126

Market capitalisation as at 31/12 € mn 453 406 582 617 227 703 846

Enterprise value as at 31/12 € mn 596 683 836 956 615 1,162 845

EV/revenue ratio 0.33 0.39 0.49 0.59 0.35 0.82 0.67

EV/OM ratio 5.1 5.3 6.9 8.0 4.5 11.2 9.4

P/E (year end stock price/basic EPS) ratio 13.9 7.6 14.6 13.8 4.7 10.6 15.4

Source Tickers

Euronext RIA

Bloomberg RIA:FP

Reuters TERI.PA

Dec 11 Sep 12Mar 12 Dec 12Jun 12 Mar 13

Financial calendar

2013 Q1 revenue 26 April 2013 (7:30am CET)

Groupe Steria general shareholders’ meeting 30 May 2013 (2:00pm CET)

2013 Q2 revenue and half year results 29 July 2013 (7:30am CET)

2013 Q3 revenue 30 October 2013 (7:30am CET)


Locations and contacts Where to find us

Corporate

43-45 Quai du Président Roosevelt 92130 Issy-les-Moulineaux Cedex France

Tel: +33 1 34 88 60 00

Web:www.steria.com

Austria

Steria Mummert Consulting AGFischhof 3/6A-1010Wien

Tel: +43 1 5123855-0

Web:www.steria.com/de/at

Belgium

Boulevard du Souverain 36 Vorstlaan 1170 Brussels

Tel: +32 2 566 66 66

Web:www.steria.com/be

Denmark

Tonsbakken 16-18 2740 Skovlunde

Tel: +45 44 50 60 00

Web:www.steria.com/dk

France

11 avenue du Maréchal Juin 92366 Meudon-la-Forêt Cedex

Tel: +33 1 34 88 60 00

Web:www.steria.com/fr

Germany

Steria Mummert Consulting AG Hans-Henny-Jahnn-Weg29 22085 Hamburg

Tel: +49 40 22703-0

Web:www.steria.com/de

Hong Kong

26th floor, Citicorp Centre 18WhitfieldRoadCausewayBay Hong-Kong

Tel: +65 98 220 747

India

2/G-2 SIPCOT IT Park, Siruseri, Kelambakkam (Chennai) Tamilnadu, 603 103

A-28 to A-32, Talawade Software Technology Park, MIDC, Talawade, Pune, 412 114

Seaview Special Economic Zone Building No. 4, Plot No. 20 & 21, Sector – 135 Gautam Buddh Nagar, Noida – 201 304 (U.P.)

Tel: +91 (120) 247 5035

Web:www.steria.com/in

Luxembourg

Rue du Kiem 145 8030 Strassen

Tel: +352 45 50 021

Web:www.steria.com/lu

Morocco

66, rue Melouiya Axe Avenue de France Agdal 10000 Rabat

Tel: +212 37 776 837

Norway

Biskop Gunnerus´ gate 14A P.O Box 2 NO-0051 Oslo

Tel: +47 22 57 56 00

Web:www.steria.com/no

Poland

ul. Uniwersytecka 13 40-007 Katowice

Tel: +48 32 354 94 01

Singapore

3FusionopolisWay#12-27Symbiosis Singapore 138633

Tel: +65 6578 9988

Web:www.steria.com/sg

Sweden

Kungsbron 13 Box 169 SE-101 23 Stockholm

Tel: +46 8 622 42 00

Web:www.steria.com/se

Switzerland

Steinackerstrasse 47 CH-8902 Urdorf

Tel: + 41 44 734 80 00

Web:www.steria.com/ch

UK

Three Cherry Trees Lane Hemel Hempstead Hertfordshire HP2 7AH

Tel: + 44 870 600 4466

Web:www.steria.com/uk

Steria operates in many countries. These are our primary locations and contacts in each country. Please visit www.steria.com for all locations.

è www.steria.com

GroupeSteriaSCA 43‑45QuaiduPrésidentRoosevelt 92130Issy‑les‑MoulineauxCedex France © Steria GSTE_CORPBRO/Mar 2013

Steria is committed to supportingasustainableworldandisCertifiedCarbonNeutral

forFlightandFleetTravel

About Steria: www.steria.com

SteriadeliversITenabledbusinessservicesandistheTrustedTransformationPartnerforprivateandpublicsectororganisationsacrosstheglobe.Bycombiningin‑depthunderstandingofourclients’businesseswithexpertiseinITandbusinessprocessoutsourcing,wetakeonourclients’challengesanddevelopinnovativesolutionstoaddressthemefficientlyandprofitably.Throughourhighlycollaborativeconsultingstyle,weworkwithourclientstotransformtheirbusiness,enablingthemtofocusonwhattheydobest.

Our20,000people,workingacross16countries,supportthesystems,servicesandprocessesthatmaketoday’sworldturn,touchingthelivesofmillionsaroundtheglobeeachday.Foundedin1969,SteriahasofficesinEurope,India,NorthAfricaandSEAsiaanda2012revenueof€1.83billion.Over20%(*)ofSteria’scapitalisownedbyitsemployees.HeadquarteredinParis,SteriaislistedontheEuronextParismarket.(*):including‘SETTrust’and‘XEBTTrust’(4.15%ofcapital).

Furtherreading

SteriaCorporateResponsibilityReport2013 (Onlineonly)

è www.steria.com

Corporate Responsibility Report 2013

Transformation for a better world

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