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PEARSON TRANSFORMATION
RAMANA AKULA
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““We must become the change we want We must become the change we want to seeto see””
Mahatma Gandhi
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AGENDA
Company backgroundThe transformation projectLearning'sQ&A
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We believe in learning-
all kinds of learning
for all kinds of people,
delivered in a personal style.
Because wherever learning
flourishes, so do people
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Have we met before?
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The shape of Pearson
Penguin
19%
FT Group
16%
Profes
siona
l 5%
International
Education 18%
North AmericanEducation
42%
Year ended 31 Dec 2009 (excludes Data Management, includes Harcourt and eCollege)
2009 revenues: £5.6bn
THE TRANSFORMATION PROJECT
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F1Transforming finance globally to fuel Pearson’s innovation, growth and success
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“Change is the only constant”
– Heraclitus, Greek philosopher
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Create a world class global finance function to support Pearson’s future global growth and changing business needs.
We will adopt a “One Pearson” approach for finance, taking advantage of our global scale to drive efficiencies through streamlined processing, financial analysis and reporting, whilst maintaining control and improving financial support to our stakeholders.
Program Vision
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Sustain
Workstreams:
Process
People & Organization
Systems & Tools
Project Management – Change Management – Quality & Risk Management – Benefits Management
OperateOperate
Optimize Optimize
ExtendExtend
DeliverDesignDiagnoseIdentify
BuildBuildDevelop detailed design
Develop detailed design
Define leading practice
Define leading practiceOperateOperate
Identify prioritizedimprovement opportunities
Identify prioritizedimprovement opportunities
Developbusiness
case
Developbusiness
case
Createimplementation
plan
Createimplementation
planImplementImplementDefine vision
and strategyDefine vision and strategy
F1 Methodology
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CORE COMPOPNENTS
Technologyo Workflow systemso Self service portals
Process standardisationo Global/ Regional processeso Process Ownership
Outsourcing
Process Excellenceo Continuous improvement
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Kotter’s 8-Step Change Model
Step One: Create UrgencyStep Two: Form a Powerful CoalitionStep Three: Create a Vision for ChangeStep Four: Communicate the VisionStep Five: Remove ObstaclesStep Six: Create Short-term WinsStep Seven: Build on the ChangeStep Eight: Anchor the Changes in Corporate Culture
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Learning
Be aware of passive resistanceCommunicate, communicate, communicate…..
o Cultural diversity plays a big part in communication o Visuals play an important role
Actively manage the stakeholderso Seek and engage your change agentso Form a powerful coalition in governance
No project is ever the sameo History does not always repeat itself
Every one claims to be “different and unique”Are you with it?
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Outsourcing - KEY DIFFERENTIATORS
Knowledge Managemento Knowledge transfero Documentation and maintenance of procedures
Process Ownershipo In or Out
PULL or PUSH modelo Demand management
Incorporate basic decision support activities
Pricing model o FTE vs ABC
Business Continuity Planning/Execution
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Thank youThank you