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Sudha Gopalakrishnan Transformative Execution Model Delivery Excellence

transformative execution model - delivery excellence

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Page 1: transformative execution model - delivery excellence

Black Red = 0

Green = 0 Blue = 0

Grey Red = 110

Green = 110 Blue = 110

Blue Red = 0

Green = 143 Blue = 213

Tints of these colours are in the palette for use also Use other colours only exceptional, eg Red/Amber/Green Font to be used is Calibri Lower then 16 points is usually not readable TP100.15 – Current version of the MS PowerPoint template for Intellect released in April 2015. Kindly check the ‘Central Vault’ on Octopus (Octopus > Project Rooms > Marketing Collateral > Documents) to ensure you have the latest version of this Corporate template.

Main colours

Other points

Red = 140

Green = 140 Blue = 140

Red = 80

Green = 80 Blue = 80

Red = 19

Green = 156 Blue = 255

Red = 11

Green = 93 Blue = 172

Sudha Gopalakrishnan

Transformative Execution Model Delivery Excellence

Page 2: transformative execution model - delivery excellence

Black Red = 0

Green = 0 Blue = 0

Grey Red = 110

Green = 110 Blue = 110

Blue Red = 0

Green = 143 Blue = 213

Tints of these colours are in the palette for use also Use other colours only exceptional, eg Red/Amber/Green Font to be used is Calibri Lower then 16 points is usually not readable TP100.15 – Current version of the MS PowerPoint template for Intellect released in April 2015. Kindly check the ‘Central Vault’ on Octopus (Octopus > Project Rooms > Marketing Collateral > Documents) to ensure you have the latest version of this Corporate template.

Main colours

Other points

Red = 140

Green = 140 Blue = 140

Red = 80

Green = 80 Blue = 80

Red = 19

Green = 156 Blue = 255

Red = 11

Green = 93 Blue = 172

1

IMPLEMENTATION FAILURES Biggest challenge for financial institutions

Page 3: transformative execution model - delivery excellence

Black Red = 0

Green = 0 Blue = 0

Grey Red = 110

Green = 110 Blue = 110

Blue Red = 0

Green = 143 Blue = 213

Tints of these colours are in the palette for use also Use other colours only exceptional, eg Red/Amber/Green Font to be used is Calibri Lower then 16 points is usually not readable TP100.15 – Current version of the MS PowerPoint template for Intellect released in April 2015. Kindly check the ‘Central Vault’ on Octopus (Octopus > Project Rooms > Marketing Collateral > Documents) to ensure you have the latest version of this Corporate template.

Main colours

Other points

Red = 140

Green = 140 Blue = 140

Red = 80

Green = 80 Blue = 80

Red = 19

Green = 156 Blue = 255

Red = 11

Green = 93 Blue = 172

2

DESIGN THINKING Hardwired into Intellect DNA to deliver absolute implementation certainty

Page 4: transformative execution model - delivery excellence

Black Red = 0

Green = 0 Blue = 0

Grey Red = 110

Green = 110 Blue = 110

Blue Red = 0

Green = 143 Blue = 213

Tints of these colours are in the palette for use also Use other colours only exceptional, eg Red/Amber/Green Font to be used is Calibri Lower then 16 points is usually not readable TP100.15 – Current version of the MS PowerPoint template for Intellect released in April 2015. Kindly check the ‘Central Vault’ on Octopus (Octopus > Project Rooms > Marketing Collateral > Documents) to ensure you have the latest version of this Corporate template.

Main colours

Other points

Red = 140

Green = 140 Blue = 140

Red = 80

Green = 80 Blue = 80

Red = 19

Green = 156 Blue = 255

Red = 11

Green = 93 Blue = 172

3

IMPLEMENTATION CERTAINTY Consistent delivery 3 days ahead of schedule and in full

D-3 OTIF

Page 5: transformative execution model - delivery excellence

Black Red = 0

Green = 0 Blue = 0

Grey Red = 110

Green = 110 Blue = 110

Blue Red = 0

Green = 143 Blue = 213

Tints of these colours are in the palette for use also Use other colours only exceptional, eg Red/Amber/Green Font to be used is Calibri Lower then 16 points is usually not readable TP100.15 – Current version of the MS PowerPoint template for Intellect released in April 2015. Kindly check the ‘Central Vault’ on Octopus (Octopus > Project Rooms > Marketing Collateral > Documents) to ensure you have the latest version of this Corporate template.

Main colours

Other points

Red = 140

Green = 140 Blue = 140

Red = 80

Green = 80 Blue = 80

Red = 19

Green = 156 Blue = 255

Red = 11

Green = 93 Blue = 172

4 Source: The Design of Business, Roger Martin, 2009

BUSINESS DELIVERY EXCELLENCE Driven by design thinking

De-mystifying complicated processes

into simplified business rules

Mystery

Heuristic

Algorithm

Page 6: transformative execution model - delivery excellence

Black Red = 0

Green = 0 Blue = 0

Grey Red = 110

Green = 110 Blue = 110

Blue Red = 0

Green = 143 Blue = 213

Tints of these colours are in the palette for use also Use other colours only exceptional, eg Red/Amber/Green Font to be used is Calibri Lower then 16 points is usually not readable TP100.15 – Current version of the MS PowerPoint template for Intellect released in April 2015. Kindly check the ‘Central Vault’ on Octopus (Octopus > Project Rooms > Marketing Collateral > Documents) to ensure you have the latest version of this Corporate template.

Main colours

Other points

Red = 140

Green = 140 Blue = 140

Red = 80

Green = 80 Blue = 80

Red = 19

Green = 156 Blue = 255

Red = 11

Green = 93 Blue = 172

5

BUSINESS DELIVERY EXCELLENCE Driven by design thinking

Understanding Requirements - Stated - Unstated

Observing Patterns

Connecting the dots

Unearthing blind spots

Building on the collective experience of

the organization (best practices/

common pitfalls)

Page 7: transformative execution model - delivery excellence

Black Red = 0

Green = 0 Blue = 0

Grey Red = 110

Green = 110 Blue = 110

Blue Red = 0

Green = 143 Blue = 213

Tints of these colours are in the palette for use also Use other colours only exceptional, eg Red/Amber/Green Font to be used is Calibri Lower then 16 points is usually not readable TP100.15 – Current version of the MS PowerPoint template for Intellect released in April 2015. Kindly check the ‘Central Vault’ on Octopus (Octopus > Project Rooms > Marketing Collateral > Documents) to ensure you have the latest version of this Corporate template.

Main colours

Other points

Red = 140

Green = 140 Blue = 140

Red = 80

Green = 80 Blue = 80

Red = 19

Green = 156 Blue = 255

Red = 11

Green = 93 Blue = 172

6

BUSINESS DELIVERY EXCELLENCE Driven by design thinking

D-3 OTIF

ON TIME IN FULL

DES

IGN

DIA

GN

OST

ICS

pat

tern

s an

tip

atte

rns

blin

d s

po

ts

con

flic

ts

con

stra

ints

D4 PLANNING

D41 Right Estimation

D42 Right Team (Skills, Expertise Perspective, Ideas)

D43 Smart Plan

D5 MONITORING & CONTROL

D51 Non negotiable Controls & Measurement

D52 Risk & Right time Escalation

D53 Right time Resolution & Decision

D6 STAKE HOLDER MANAGEMENT

D61 Customer Relationship Management

D62 Influencing & Expectation Management

D63 Win-Win Negotiation

D64 Effective Communication

D7 HIGHER THRUPUT

D71 Getting Results

D72 Growing Others

D73 Acquiring & Assimilating Talent

D1 CUSTOMER REQUIREMENTS

D11 Banking L0

D12 Insurance L0

D2 TECHNOLOGY SOLUTION

D21 Customer (Channels)

D22 Operations (Process)

D23 Performance (Technology)

D24 Analytics (Data)

D25 Risk

D26 Integration

D27 Security

D3A ENGINEERING

D31 Solutioning for Business Impact

D32 Coding

D33 Bullet Proof Testing

D34 Configuration, Release & Deployment

D35 User Documentation & Training

D3B PRODUCT SUPPORT & SERVICE DELIVERY

D36 Global Product Support

D37 Cloud Delivery

D38 Product Upgrades

Weekly

Design and Diagnostics

– 2 foundational pillars

8 Dimensions of Delivery

Excellence

Page 8: transformative execution model - delivery excellence

Black Red = 0

Green = 0 Blue = 0

Grey Red = 110

Green = 110 Blue = 110

Blue Red = 0

Green = 143 Blue = 213

Tints of these colours are in the palette for use also Use other colours only exceptional, eg Red/Amber/Green Font to be used is Calibri Lower then 16 points is usually not readable TP100.15 – Current version of the MS PowerPoint template for Intellect released in April 2015. Kindly check the ‘Central Vault’ on Octopus (Octopus > Project Rooms > Marketing Collateral > Documents) to ensure you have the latest version of this Corporate template.

Main colours

Other points

Red = 140

Green = 140 Blue = 140

Red = 80

Green = 80 Blue = 80

Red = 19

Green = 156 Blue = 255

Red = 11

Green = 93 Blue = 172

7

Page 9: transformative execution model - delivery excellence

Black Red = 0

Green = 0 Blue = 0

Grey Red = 110

Green = 110 Blue = 110

Blue Red = 0

Green = 143 Blue = 213

Tints of these colours are in the palette for use also Use other colours only exceptional, eg Red/Amber/Green Font to be used is Calibri Lower then 16 points is usually not readable TP100.15 – Current version of the MS PowerPoint template for Intellect released in April 2015. Kindly check the ‘Central Vault’ on Octopus (Octopus > Project Rooms > Marketing Collateral > Documents) to ensure you have the latest version of this Corporate template.

Main colours

Other points

Red = 140

Green = 140 Blue = 140

Red = 80

Green = 80 Blue = 80

Red = 19

Green = 156 Blue = 255

Red = 11

Green = 93 Blue = 172

8

AGILE ENGINEERING CENTRES With benzene teams

Page 10: transformative execution model - delivery excellence

Black Red = 0

Green = 0 Blue = 0

Grey Red = 110

Green = 110 Blue = 110

Blue Red = 0

Green = 143 Blue = 213

Tints of these colours are in the palette for use also Use other colours only exceptional, eg Red/Amber/Green Font to be used is Calibri Lower then 16 points is usually not readable TP100.15 – Current version of the MS PowerPoint template for Intellect released in April 2015. Kindly check the ‘Central Vault’ on Octopus (Octopus > Project Rooms > Marketing Collateral > Documents) to ensure you have the latest version of this Corporate template.

Main colours

Other points

Red = 140

Green = 140 Blue = 140

Red = 80

Green = 80 Blue = 80

Red = 19

Green = 156 Blue = 255

Red = 11

Green = 93 Blue = 172

9

PROJECT WALLS

Page 11: transformative execution model - delivery excellence

Black Red = 0

Green = 0 Blue = 0

Grey Red = 110

Green = 110 Blue = 110

Blue Red = 0

Green = 143 Blue = 213

Tints of these colours are in the palette for use also Use other colours only exceptional, eg Red/Amber/Green Font to be used is Calibri Lower then 16 points is usually not readable TP100.15 – Current version of the MS PowerPoint template for Intellect released in April 2015. Kindly check the ‘Central Vault’ on Octopus (Octopus > Project Rooms > Marketing Collateral > Documents) to ensure you have the latest version of this Corporate template.

Main colours

Other points

Red = 140

Green = 140 Blue = 140

Red = 80

Green = 80 Blue = 80

Red = 19

Green = 156 Blue = 255

Red = 11

Green = 93 Blue = 172

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All rights reserved. These materials are confidential and proprietary to Intellect and no part of these materials should be reproduced, published in any form by any means, electronic or mechanical including photocopy or any information storage or retrieval system nor should the materials be disclosed to third parties without the express written authorization of Intellect Design Arena Limited.