Taking Consulting to Results

Helping Sales Team Perform Better

CPC

• Set up in 2001. Team of 10

• HO in Delhi. Associates in other metros

• Serviced over 200 clients

• Acknowledged by over >90% clients

• Consultants from sales & customer service background

• Consultants with experience of 10 to 28 yrs

Business Score Card

Team Ownership

Talent Retention

Business Process Design

Team Skill Building

Team Skill Building

Tools For Learning Retention

LIJ (Learning Implementation Journal)

o LIJ is to facilitate the implementation of the learnings from the session conducted.

o It comprises of self check & feedback/ guidance given by the team leader to implement competencies picked up from the session.

o The filled copy is sent to CPC for evaluation and feedback by the faculty.

SRC (Skill Retention Capsule)

o A brief session to refresh/clarify some concepts and doubts from the session already held.

o The session lasts between 2-4 hrs/1 day depending upon the session objectives.

o It helps in building conviction for participants on key concepts covered during program.

Pocket Card

o Handy tool to carry which has key concepts covered in the session captured on a card.

o Helps sustain the learnings for long and serves as reminder whenever needed.

o Can be used to refresh concepts for old members & train new members on key concepts.

Pep up mails

o These mails are sent to motivate participants on implementing their learnings.

o It works as re-enforcer and reminder for getting best results from training program.

o These emails are sent frequently so as to have fly wheel effect

OJAC

Pre & Post Testo Pre test is a tool to gauge the pre- trg level of

understanding of the current role and competencies.

o Post Test helps to gauge the understanding of the role & the concepts covered, post training session.

o This tool helps participants and organisation know ROI on training at first level

Workbook

o Is used for capturing learnings, which are the outcomes of the activities conducted or situations given to the participants.

o It also works as reading material/ tutorial for participants, post session.

o The workbook also allows participants to put their thoughts and challenges to increase their involvement in the session.

Learning Clinic

• Some selected TLs should conduct quick review on learning implementation with participants using technology

• This helps TLs and management know about implementation gaps at field level

• Participants also understand seriousness of the organisation on these people development projects

IDHS

• While being on-the-job, many participants try to implement concepts

• Suddenly they may come across some tough situation and want to know answers

• In such case they may phone CPC and get instant solutions and ideas

Some clients...

CPC strengths

From Sales & Service function experience

Previously led large teams & achieved tough goals

Tools to ensure learning retention & implementation

CPC strengths

Deep understanding of most of the industries. Thereby cross pollination of best practices

Done assignments on Process Manual design, Business Scorecard, Skill Building, On-the-job Coaching, Talent

Retention, etc

Level of Involvement What to Expect

Classroom Sessions Sensitization

++ Follow up + Regular tracking on Productivity Parameters

Skill Building

++ OJAC & KRA link In Job application

++ BSC, Team Ownership, Business Processes, Talent Retention

Business Impact

Our client’s speak…

• “The interactive manner in which the sessions were conducted by Ashutosh and the very upbeat Action Plans of most of the participants is proof of good realizations within the participants.”- Ajay,Head-Sales, Hutchisson Essar ltd.

• “The Training session was indeed a very interesting, thought provoking and highly interactive.”- Varun Vij, Videocon

• “No words of ours can help in expressing the gratitude that we extend on behalf of the CSD (Gujarat) team for the excellent training delivery done by CPC Team for the collections team in Gujarat Circle. Put simply.......IT WAS GREAT.”- Debojit Goswami, Head-

Training, Airtel

Our client’s speak…

Long term commitment to your Sales Team Improvement

Corporate Productivity Consulting Taking Consulting to Results

Not just Training

Partnership in Performance Improvement