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TQM Review Meeting 16 Oct, 2012

Tqm be review presentation -sop161012

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TQM Review Meeting

16 Oct, 2012

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OUR TEAM

MENTOR : MR. V. L. KHUSPE, DGM – R&D DEPT.

CHAMPION : MR. HEMANT PATIL, ASSISTANT MANAGER-

PRODUCTION

DY. CHAMPION : MR. NARESH MEHTA, ASSISTANT MANAGER- R&D

DEPT.

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To convert voice of customer to voice of employees by way of direct interaction with customers by employees through sense of purpose of visit

Sense of Purpose Visit

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Number of visit in 2011-2012No. of Visit 05

I st Visit 15 Dec-2011 ( Bharuch Dist.)

II nd visit 13 Feb-2012 (Surat Dist)

III rd Visit 14 Feb-2012 (Surat Dist.)

IV th Visit 26 Mar-2012 (Navsari Dist.)

V th Visit 27 Mar-2012 (Valsad Dist.)

No. of person visited 19

Area Visited 14 villages of 4 District

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Main seasonal crops & crops under cultivation:

Cotton, sugarcane, banana, flowers & Vegetables like Brinjal, Chilly, Tomato, Gourd, bitter gourd, pointed gourd and Mango.

Pesticides & fertilizers use in this area:

Fantac Plus, Benofil, Jatayu, Aayudh,Josh, Nimazol, BenomilGodawari Gold.

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Redressal of Grievances :

Short supply of small packing like Fantac , Josh, Astra

Rate difference of Godavari Gold within 14 Km

Product information should be in local language with

readable font size

Farmer required timely technical support

Rate is higher than Competitor (Fantac)

Waste materials observed in 50 kg Godavri gold.

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Suggestions:-

Availability of Entomologist will make difference in sales and brand

Supply chain should be strongAvailability of product information should be in Readable font

Product like Rynaxypyr has to be developed

More attention at fertilizer packings.

More promotional activities has to be extended

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New Product Information

NAME: RynaXypyr

ACTION: Insecticide; Seed Treatment/ Protectant

FORMULATIONS: Flowable suspension, suspension concentrate, water dispersible granule.

USE: For use on bushberry, cane berries, corn, cotton, fig,

herbs, stone fruit, sugarcane, tobacco, tree nuts, tropical fruit and most vegetables.

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Competitor Brand Antec

Equivalent to over Fantac

Mfg By V- Max Local Manufacturer

Cheaper rate

Dealer margin high

CONSTRAINT AND CHALLENGES.

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CUSTOMER

Internal Customer External Customer

-Jummu (Formulation)-Ranipet (Formulation)-Bhatinda (Storage Depo)

-Nagarjuna-Crop life science-Central biotech-Webco biotech

PLAN FOR THE YEAR 2012-2013

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PLAN FOR THE YEAR 2012-2013

Month 02 Oct 30 Oct Nov’12 Dec’12

Dept Place Bhantida Jammu Ranipet Nagarjuna

Production 01 01 01 01

R&D Dept. 00 01 00 01

QC Dept. 01 01 01 00

Finance 00 01 00 01

Commercial 01 00 01 01

Maintenance 01 00 00 01

Safety/Enviro 01 01 00 00

Admin./HR 00 01 01 00

Project 00 00 01 00

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VISIT OF BHATINDA02ND OCT2012

Sr. No Name Department

1 Vitthal Sojitra QC

2 R. T. Patel Safety

3 Hemant Patil Production

4 Jitendra Bahera Engineering

5 Kartik Panwala Commercial

Following members visited

SOP Report will be issued within next 2-3 days

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Sr. No.

Internal customers Feedback Actions to be taken

01 Profenofos drums poor quality Used new drums instead of reconditioned drums for external customer supply

02 Malathion drums labels are 30 – 40% damaged during handling

Labels are provided separately with drums and paste at the time of supply

03 Profenofos drums leakage from lead.

Fork lift required for Drum unloading from truck

04 Labeling size to be reduced for all 2oo lit. drums

Size of labels to be reduced as possible as small

05 Safety guide trum card not available to be provide

Trum card and all product information to be send with material .

06 Profenofos drums leakage from bottom

At the time of unloading improper handling of profenofos drums.

07 7 drums lead damaged after received at depo.

Reconditioned drum to be avoid for lead problem.

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Sr no. External costomer Feedback Action to be taken

01 Batch no. not visible properly To be contact to Formulation plant

02 Small size paking required (eg. Hexatop in 1 Kgs)

Same as above

03 Mononil solubiltiy problems occurred during use

Same as above

04 Octra Thioetheoxon material packing leakage

Same as above

05 Malathion fomulation supply problem

Same as above

06 Prices of our brand are high as compared to our competitors

Same as above

07 Billing advices are different for single bill

Same as above

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Drum unloading system at bhatinda depoWithout fork lift use which leads to leakage 200 lit. drums and label damage due to shifting

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Lead damaged drums of profenofos technical

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Formulation product packing difference with our competitors product.

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VISIT OF JAMMU30 OCT2012

Sr. No Name Department

1 Sunil Patel QC

2 Ashish Patel Finance

3 Parimal Chanu Production

4 Naresh Maheta R&D

5 Nirmala Nair GM Office

Following members are visiting

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Thank You