2. INTRODUCTION WHAT IS TOURISM SECTORS CONSIST OF?
3. Introduction Tourism consist of: Lodging Food Service Travel
Hotel Restaurant Ticketing B&B Catering Tour Home-stay
Activities
4. Employment in Tourism Industry Tourism Creates 2 types of
employment: 1) Direct Employment * Peoples working directly working
in various sectors in tourism industry, accommodation and catering,
tourist attraction, business facilities, tourism promotions and
information. 2) Indirect Employment * Peoples who manufacture goods
and provide services which are purchased directly by tourists.
5. MALAYSIAN TOURISM FACT # 1. Industry revenue Tourism is
currently the 2nd biggest foreign exchange earner. Malaysia
Revenue: 2000 is 10.2 million (Revenue of 17.3 billion) 2001
(RM24.4 Billion) Sabah: Tourist arrival: 2003: 1.2 mil. tourists
2005: 1.8 mil. 2006: 2.0 mil 2007: 2.7 mil
6. Facts # 2. RMK 9 Overall budget 2006: RM137 bil / Economy
5.6% (Actual) 2007: RM159.4 bil / Economy 6.0% (Expected) Revenue
from Tourism: 2001 2005 Revenue is almost double Emphasis on:
Domestic tourism: Center for conference, event organizations, sport
facilities, exhibition and conventions. New: Arts & crafts,
shopping, recreation, traditional and modern health tourism
7. Facts # 2. Cont. RM 1 billion allocated for maintenance
(enhancing access and facilities) Target by 2010 / 24.6 mil.
Tourist per annum
8. Sabah: Tourism Overview Supply Expenditure/2007 Budget Min
of finance 634.95 mil Min of Infrastructure Development 416.29 mil
Chief Minister Dept. 315.28 mil Min. of Agri. & Food Industry
208.23 mil Min. of Community Dev. & Cons. Affair 84.41 Min of
Tourism, Culture & Env. 80.32
9. Sabah Efforts in Tourism Extension of KKIA Opening of
Terminal 2 next 1st Jan. 2007 VMY 2007 Extensive promotions to -
Japan, Korea, China - Singapore, Thailand, Phil. and Indonesia
Sabah Taxi Driver Program Courtesy Mandarin announcement in KKIA,
likewise in KLIA in Arabic Many more..(96% tourist arrival by
air!)
10. Sabah Purpose of Visit Holiday 52% Friends and relative 13%
Transit 12% Business Meeting incentive Conference and Exhibitions
(MICE) 9% Others 14%
11. Jobs and Careers in Tourism Industry Lodging F&B -F
& B Director - Supervisor -Captains - Waiter Hotel Operation
Front Office - RD Manager - F O Manager - FO Supervisor -
Receptionist - Driver -- Operator - Reservation - Night Manager
Housekeeping -Housekeeper - Laundry Mgr - Linen Mgr - HK Sup.
-Floor Sup. - Room maids -- Linen attn. -Laundry attn.
-Seamstress
12. Hotel: Cont Hotel Operation Kitchen - Executive Chef - Sous
Chef - Chef De Partie - Demi Chef - Commis Chef Sports and
Recreation -Recreation Manager -Coordinator Sales & Marketing
-Dir. of S&M - Sales Managers -Sales Executive -Sales
Coordinator -Sales clerk
13. Hotel: Cont Hotel Operation Human Resource -Dir. of HR - HR
Manager - Training Manager - HR Executive Sales & Marketing
-Dir. of S&M - Sales Managers -Sales Executive -Sales
Coordinator -Sales clerk
15. Lodging Sectors in Sabah Total no of rooms: 2006 / 10,374
Requirement: 12,356 Less: - 1,982 Total no of room by 2010 / 22,224
rooms Shortage: - 9,010 rooms
16. Examples: Nexus Rasa Ria
17. Travel Trade Tour - Inbound -Tour Manager - Tour Executive
-Tourguides/ -Nature Guides Tour - Domestic -Tour Manager - Tour
Executive -Tourguides/ -Nature Guides Tour Outbound -Tour Manager -
Tour Executive -Tourguides
18. Marine & Cruise Industry Ship Captain Deck Dept. - HOD
- Second Officer - Third Officer - Deck Cadet Engine Dept - HOD -
Second Eng. - Third Eng. - Fourth Eng. Catering Dept - HOD -
Catering Officer - Chief Steward - Chief Cook
19. Characteristics of Tourism Employment 1. Work Around The
Clock Tourist may arrive at any time, anywhere of the world, day or
night. 2. Seasonal Work. Numbers of tourist increase in high
seasons and shrink back in low seasons
20. Characteristics of Tourism employment (cont) 3.Work with
People From Other Places A Malaysian Waiter may serving English,
Russian or American customers 4. Work in Atmosphere of Enjoyment
Work in fun working enjoyment, relax and luxury working
environment!
21. Sabah Land of Full Promising! The Choice is in your hands!
Choice # 1: As an EMPLOYER Choice # 2: As an EMPLOYEE
22. # 1: EMPLOYEES What You Can Do? Choose any of the above
sectors in Tourism Industry employments.
23. # 2: EMPLOYERS What You Can Do? Owning any of the business
in Tourism Industry? EMPLOYERS! Where to get help?
24. EMPLOYERS! Where to get help? 1. Government assistance 2.
Private assistance
25. EMPLOYERS! Where to get help? Government: Ref: ie.
MARA
26. EMPLOYERS! Where to get help? (Add.) Kerajaan / 2007
budget: 1. Tabung Khas Pelancongan: 1.2 billion Objektif: Menyokong
usaha pelancongan Kadar faedah: 3.75% setahun Tempoh pembiayaan: 5
20 tahun Pinjaman minimum: RM50,000.00 / : Maksimum: RM25 juta 2.
Tabung Infrastruktur Pelancongan: 1.2 billion
27. EMPLOYERS! Where to get help? 3.Insentif Industri
Pelancongan: (dana yang besar) - Pengecualian cukai pendapatan: 70%
Semenanjung & 85% Sabah - Tempoh: 5 tahun Pentradbir: Bank
Pembangunan dan Infrastruktur
28. EMPLOYERS! Where to get help? Issue of MANPOWER
29. Available Resources 1. Government - MLVK, JPSM,
Polytechnics & Schools Private Sectors Private Institutions I.e
Asian Tourism Institute (ATI), Almacrest, INTI, ABY Training