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Top Five Tips for Highly Effective Feedback Conversations Making Those Hard Conversations Easy Creating Sustainable Behavioural Change Total Leader and Coach Solutions Australia www.tlcsolutions.com.au | [email protected]

Top five tips for highly effective feedback

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Based on our work with a multitude of leaders and managers around conducting better Performance Feedback Conversations, we have put together what we believe are the top five most important elements to get right when providing effective feedback.

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Page 1: Top five tips for highly effective feedback

Top Five Tips for Highly Effective Feedback

ConversationsMaking Those Hard Conversations Easy

Creating Sustainable Behavioural Change

Total Leader and Coach Solutions Australiawww.tlcsolutions.com.au | [email protected]

Page 2: Top five tips for highly effective feedback

The purpose of feedback is to calibrate your team members view of the performance i.e.

facilitate the ability to self-assess

And NOT

To simply tell them how they are going

Tip No. 1

Copyright © Total Leader and Coach Solutions Australia 2014

Total Leader and Coach Solutions Australia Experts In Leadership Valuing Improvement | Generosity | Interdependence | Integrity

www.tlcsolutions.com.au

Page 3: Top five tips for highly effective feedback

The ultimate measure of success of highly effective feedback is an alignment

between perceived competence and actual

competence – Facilitate self-awareness

And NO GAP

Tip No. 2

Copyright © Total Leader and Coach Solutions Australia 2014

Total Leader and Coach Solutions Australia Experts In Leadership Valuing Improvement | Generosity | Interdependence | Integrity

www.tlcsolutions.com.au

Page 4: Top five tips for highly effective feedback

Provide positive feedback in separate conversations from the negative feedback (on a

regular basis)

And DO NOT

DO THE FEEDBACK SANDWICH i.e. Positive Negative Positive

Tip No. 3

Copyright © Total Leader and Coach Solutions Australia 2014

Total Leader and Coach Solutions Australia Experts In Leadership Valuing Improvement | Generosity | Interdependence | Integrity

www.tlcsolutions.com.au

Page 5: Top five tips for highly effective feedback

Always have a time gap between your stated intention to provide feedback and the actual

conversation - even if it is just 15 mins

And DO NOT

Give feedback on the run

Tip No. 4

Copyright © Total Leader and Coach Solutions Australia 2014

Total Leader and Coach Solutions Australia Experts In Leadership Valuing Improvement | Generosity | Interdependence | Integrity

www.tlcsolutions.com.au

Page 6: Top five tips for highly effective feedback

Always finish a feedback conversation with:“so now that we have had this conversation, what will you do differently next time?” i.e. Acknowledge and

Accept

And DO NOT

Finish with “Do you agree?” – to which the standard response will be “Yes” (but in their heads “No”)

Tip No. 5

Copyright © Total Leader and Coach Solutions Australia 2014

Total Leader and Coach Solutions Australia Experts In Leadership Valuing Improvement | Generosity | Interdependence | Integrity

www.tlcsolutions.com.au

Page 7: Top five tips for highly effective feedback

The TLC Feedback Framework

Copyright © Total Leader and Coach Solutions Australia 2014

Total Leader and Coach Solutions Australia Experts In Leadership Valuing Improvement | Generosity | Interdependence | Integrity

www.tlcsolutions.com.au

Page 8: Top five tips for highly effective feedback

If you or your leaders would like to improve the effectiveness of their feedback conversations, then contact TLC

Solutions for a conversation.

Greg Bayne – DirectorAlistair Box – Director

Heather McGregor-Bayne – [email protected]

www.tlcsolutions.com.au

Copyright © Total Leader and Coach Solutions Australia 2014

Total Leader and Coach Solutions Australia Experts In Leadership Valuing Improvement | Generosity | Interdependence | Integrity

www.tlcsolutions.com.au