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Top 12 customer service interview questions

and answers

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Will you describe yourself?

We may take this as simple question

needing simple answers, but it isn’t.

Remember, we are after winning the

position. So, describing ourselves as if

we are selling a product is crucial. We

can mention our positive attributes, and

make our negative ones look like an

asset.

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If you have anything against the company’s policy, what should you do?

Like many other profession, customer

service jobs have work ethics and

rules that must be obeyed. With this,

stick to the complaint procedure. Tell

them we don’t need to rush things and

submit complaints to highest official.

Instead, approach the team leader

first, the administrator and so on.

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What makes you a good fit for the position?

With this question, it is essential to

mention that with this kind of job, a

highly motivated person is

recommended and we are that person.

Tell them, we need to be pushed

rather we have innate desire to

perform our duty as much as we want

to something for the growth and

progress of the company.

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Do you have any medical problems? If so, how would you handle it so that it will not get into your work?

Answer honestly! If you are suffering

from any serious condition that certainly

affects your kind of work, it’s helpful to

spill it out before it’s going to be too

late. Customer service jobs require a

healthy person and denying your current

condition will not be healthy.

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Are you an effective team player? Why you say so?

Customer service questions like this

one is provided by interviewers to see

and learn about our capacity working

with a team. A smart response we can

give for this would be to explain

further and in details our ways and the

outcome of that ways. Perhaps,

providing certain situations where we

are caught in can make the explaining

a bit easier.

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Walk me through an experience you cannot forget and what things you learned from it?

If the interviewer asks this question,

he is trying to see how well you can

expound on simple experiences.

Obviously, he wants to learn more

about you and trying to find proofs

that we can be an excellent candidate

for the position.

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Why do you think you are suitable for a customer service position?

I am suitable for this post because I understand that

at times we may go back on our words, either

intentionally or unintentionally leading to mass

customer dissatisfaction. I have been a part of that

crowd too, which is why I would like to deliver

hundred percent customer satisfaction to the public

who come to us with their woes.

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What kind of customer would you like to approach? A satisfied customer, a doubtful customer or an irate customer?

I would like to approach the irate customer, as that is

where I can face my challenge. Attending to a satisfied

customer will not give me the space to understand how

good I am at my service.

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Under what circumstances would you escalate the customer's query or problem to your supervisor or boss?

I don't think there would be a need to

escalate a matter, but considering dire

straits, then it would be only in the case

where the customer out-rightly refuses

to speak to me due to prior bad

experiences while he/she was lodging a

complaint with us.

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If a customer shows up with a complicated problem five minutes before you are to leave for the day, what would you do?

I would politely tell the customer that

we are closing for the day, and she/he

could visit/call us the next day. But if

she insists on it being urgent, I would

smile and say I am happy to help

her/him, along with being firm with

regard to the timings the next time

she/he has a problem.

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Do you think you have the ability to maintain your cool during a call where the customer is firing you with abusive language?

A customer goes on to the level of

abusing only when his/her needs have

not been met by us even after continued

efforts to seek help in resolving the

matter. Hence, the problem is ours. So I

would totally understand her/his plight.

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If a customer provides you with severely negative feedback or stinging criticism about your service or product, how would you take it?

I would take it with a positive attitude

so that I can better myself for my next

customer. After all, I am here to provide

hundred percent customer satisfaction.

If I am not doing a good job, someone

has to tell me, and who better than a

customer could help me understand my

raw attributes.

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Useful job interview materials:

Ebook: Ultimate Guide To Job Interview Answers

http://azjobebooks.info/download/UltimateGuideToJobInterviewAnswers

100 customer service interview questions: http://interviewquestionsandanswers.biz/customer-service-

interview-questions-and-answers/

http://4career.net/free-ebook-75-interview-questions-and-answers/

http://4career.net/top-12-secrets-to-win-every-job-interviews/

http://4career.net/13-types-of-interview-questions-and-how-to-sovle-them/

- Other job interview materials: 440 behavioral interview questions, 290 competency based interview

questions, top 36 situational interview questions, 95 management interview questions and answers, 30

phone interview questions, 40 second interview questions, top 20 group interview questions, 45

internship interview questions…

- Job titles related: customer services manager, customer services representative, customer services

officer, customer services advisor, customer services executive, customer services assistant