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"To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

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Page 1: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

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Page 2: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

Churn is the enemy of growth

Page 3: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

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Page 4: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

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Page 5: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

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Page 6: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

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Page 7: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

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Page 8: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

Reclaim the customer

conversation

Understandhow customers

engage withyour brand

Know whatyour company

stands for

Page 9: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016
Page 10: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016

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Page 11: "To Have and to Hold: Reduce Customer Churn by Building More Authentic Relationships" at SaaS North 2016
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