TMA World Webinar: Managing Cultural Differences Successfully

Managing cultural differences successfully A TMA World e-Class webinar

Steven Parkinson

[email protected]

Tuesday 12th April 2011

© Transnational Management Associates Ltd. 2011. All Rights Reserved. 2

Why are we here?

Presentation

• Understanding cultural differences and their impact

• The ADAPT framework and case study

• Best practices for succeeding across cultures

Q&A


ABC law firm

Akiko Morita

New Marketing Manager, Tokyo office

http://www.istockphoto.com/stock-photo-1605430-asian-businesswoman.php?st=de57f70


ABC law firm

Akiko Morita


Toshi Odaki

Director, Tokyo office

http://www.istockphoto.com/stock-photo-15694457-senior-japanese-business-man-executive.php?st=de57f70



ABC law firm

Akiko Morita


Toshi Odaki

Director, Tokyo office Roppongi Hills

Mori Tower,Tokyo




Analyze

Decide

Tune

Apply

Process

The personal ADAPT cycle

Understanding ourselves, understanding others

Choosing adaptations

Making adaptations

Assessing effectiveness

Making adjustments, as needed


The personal ADAPT cycle: Analyze

Analyze

Decide

Tune

Apply

Process



Analyze Curiosity

Perceptiveness

The personal ADAPT cycle: Competencies


The personal ADAPT cycle: Decide

Analyze

Decide

Tune

Apply

Process

Choosing adaptation(s)



Analyze Curiosity

Perceptiveness

Decide Self Awareness

Tolerance for Ambiguity



The TMA Worldprism

Cultural Self Awareness Map

REGULATING

REASONING

RELATING


The personal ADAPT cycle: Apply

Analyze

Decide

Tune

Apply

Process



Making adaptations


Analyze Curiosity

Perceptiveness



Apply Confidence

Risk-Taking



Applying the right decision

“The real voyage of discovery consists

not in seeking new landscapes

but in having new eyes.”

Marcel Proust


The personal ADAPT cycle: Process

Analyze

Decide

Apply

Analyze

Decide

Tune

Apply

Process



Making adaptations



Analyze Curiosity

Perceptiveness



Apply Confidence

Risk-Taking

Process Mindfulness

Restraint



Cultural differences and self management

STIMULUS

Cultural Difference

FAST RESPONSES

Stereotyping

Wrong Assumptions

Hasty Evaluations

Impatience (Hot Buttons)

Anger(Hot Buttons)

CONSIDERED RESPONSES

Individuality Focus

Accurate Interpretations

Non-judgmental

Patience

Calm

SLOWING DOWN

REACTIONS

MANAGING

• Feelings

• Thoughts

• Behaviors


The personal ADAPT cycle: Tune

Analyze

Decide

Tune

Apply

Process



Making adaptations




Analyze Curiosity

Perceptiveness



Apply Confidence

Risk-Taking

Process Mindfulness

Restraint

Tune Flexibility

Resilience



So, what happened?

Akiko Morita


Toshi Odaki

Director, Tokyo office Roppongi Hills

Mori Tower,Tokyo




Analyze

Decide

Tune

Apply

Process

Conclusions



Making adaptations




Q&A


Contact us at [email protected]

or Steven directly at [email protected]

Get in touch!

Please visit our website

www.tmaworld.com

TMA World is a leader in developing talent for the global workplace.

Thank you for your participation

mailto:[email protected]




TMA World is a leader in developing talent for the global workplace. Across 50 countries we apply a blend of experiential workshops and e-learning methodologies to enable individuals at all levels to lead and collaborate across distances and difference:

Develop leaders - who possess appropriate global mindsets and competencies

Engage global teams - to collaborate seamlessly and support international growth

Achieve consistency - across cultures, methodologies and management

Harmonize cross-border relationships - both internally and externally

Unify your people - to enable the free flow of ideas and skills globally

To find out more about how we can help you address your learning and development challenges, please contact us at [email protected] or visit our website www.tmaworld.com

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TMA World Publications

Written by Terence Brake, President, TMA World-Americas

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Managing Globally

„Managing Globally‟ is a practical, self-help guide to help you develop key management skills for working with other cultures. Packed with essential tips and advice you will learn how to adapt to different working practices, from overcoming language barriers, making presentations and carrying out negotiations to working in global teams and managing conflict.

Manager's Handbook

A comprehensive guide to learning key management skills, understanding core business concepts, and planning a successful career, „Manager's Handbook‟ is both an introduction for new managers and an up-to-date reference for experienced managers and those working in new businesses.

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TMA World Webinar: Managing Cultural Differences Successfully