Nicole Dessain Founder & Principal Consultant talent.imperative inc July 30, 2014 Think Globally, Onboard Locally: Tips for Designing a Global New Hire Experience Program

Meet the presenter: Nicole Dessain 2 @Nicole_Dessain talentimperative.com Education University of Hildesheim: International Information Management (M.A.) Career Founder of talent.imperative, a next generation talent management consultancy Senior Manager at Accenture, management consulting focus on talent strategy & talent acquisition projects and research DaimlerChrysler Financial Services expat and positions across talent management Hobbies/Interests Travel Horseback Riding Art & Architecture I survived two surfing lessons I went skydiving once! Yes, this accent really is German Travels Random Facts Most memorable adventureLondon 2012 Olympics!

Todays agenda Understand impact of macroeconomic developments on global talent strategy Learn about key elements of a core onboarding experience that allows for local customization Receive tips and resources to get you started with designing a global onboarding program 3 @Nicole_Dessain talentimperative.com

Key talent trends in 2014 4 @Nicole_Dessain talentimperative.com We used a unique method to identify 10 talent trends that will shape 2014. Download the FREE talent.trends 2014 report at http://talentimperative.com/resources/talent-trends-2014/ 1. A key imperative: Solving the skills mismatch riddle 2. Progress at Last? Women in top leadership roles 3. Employment remix: Talent-as-a-Service 4. talent.datafication and the rise of the underdog 5. The growth market conundrum 6. talent.experience is king 7. From innovation to talent.preneurship 8. talent.driven leadership is the new black 9. The contemporary CEO emperor with new clothes no more 10. Talent as a board level imperative

Trend #5: The growth market conundrum 5 @Nicole_Dessain talentimperative.com Are you ready?Trend Drivers While China and India are still expected to lead in real GDP growth, S.E Asian economies, along with Turkey and South Africa, are expected to outperform Brazil and Russia by 2016. (Source: EIU Country Forecast) 60% of CEOs intend to shift focus from BRIC countries to other rapidly growing economies. (Source: EIU/Accenture CEO Briefing 2014) Emerging market countries are producing tough competitors that challenge multinationals. (Source: Deloitte Business Trends 2013) In addition to nearby markets, these competitors are expanding globally, including in the US and Europe. (Source: Deloitte Business Trends 2013) Do you understand your organizations growth strategy in emerging markets? Have you assessed the talent risk for each target country? Do you have a localized talent strategy? Do your leaders exhibit global awareness and understand other cultures?

Polling question #1 What was your hardest new hire/transition milestone? Contingent/temp new hire Entry-level new hire Remote/virtual new hire Fist time supervisor/manager Expat External executive hire 6 @Nicole_Dessain talentimperative.com

Onboarding is an integral part of the talent.experience journey The concept of re-recruiting is really quite simple. Periodically update your original job offer (the one when they started or with their last promotion) so that it appears new, fresh, and exciting to a top-performing employees. And dont just settle with re-recruiting once. (Dr. John Sullivan) 7 @Nicole_Dessain talentimperative.com

Polling question #2 What best describes your current state of onboarding? We have a leading practice onboarding program. We are currently in the process of re-designing our onboarding program. We dont have a consistent onboarding program. 8 @Nicole_Dessain talentimperative.com

The business case for onboarding Transitions are periods of opportunity, a chance to start afresh and to make needed changes in an organization. But they are also periods of acute vulnerability, because a new hire lacks established working relationships and a detailed understanding of their new role. (Michael Watkins, author of The First 90 Days) Motivate new employees: Effectively onboarding new hires can increase an employees discretionary effort in excess of 20%. Reduce new hire turnover: Upgrading an organizations onboarding process can lead to a reduction in new hire turnover from 70% to 16%. Improve new hire performance: Effective onboarding programs can improve employee performance by up to 11.3%. (Source: CLC) 9 @Nicole_Dessain talentimperative.com

Top 5 challenges of onboarding 10 @Nicole_Dessain talentimperative.com 1. Many programs attempt to include every possible task/procedure resulting in participant information-overload. 2. Stakeholder involvement in the onboarding process is very often not sufficient or valued. In many companies, there is confusion over who owns onboarding. 3. Inconsistent commitment to following through with the entire onboarding roadmap 4. Inability to update and maintain the new hire curricula to reflect current business realities on a timely basis (e.g. system updates, compliance requirements, etc.) 5. Insufficient blend of learning approaches (ILT, self-paced, OJT, computer or web-based) due to cost or resource constraints

Polling question #3 Which one of these challenges have you experienced the most? 11 @Nicole_Dessain talentimperative.com

Onboarding program design criteria Create a core new hire experience Company & business overview, culture induction Allow for business unit/geography specific customization Business unit strategy, local org charts, local facilities and resources Ensure effective & efficient delivery of new hire experience Automation of key paperwork, pacing of learning modules through LMS, manager checklists in MSS, sharable content repository for coordinators, role clarity Determine scope and differentiation Remote/virtual employees? Contract/contingent/temp workforce? First time manager transition? Expats? White glove for external executive new hires? Identify measures of success Quality of hire (incl. retention, performance, satisfaction/engagement) 12 @Nicole_Dessain talentimperative.com

Elements of a comprehensive onboarding program 13 @Nicole_Dessain talentimperative.com Objective Pre-Start First Day First week First 30 Days First 3-6 Months Building Partnerships and Networks Supervisor calls or emails new hire, welcomes them, answers questions Lunch with team and supervisor Meet with buddy and other new hires; join social media collaboration group for new hires Participate in new hire welcome day Participate in networking activities for new hires and buddies Managing Expectations and Meeting Performance Objectives Pre-read package and/or access to new hire portal for job-specific information Meet with supervisor to discuss strategic priorities, culture, expectations, and success measures Discuss performance goals with supervisor and document in performance management system Attend new hire and job-specific training Regular check-in meetings with supervisor to calibrate progress on goal achievement Understanding the Business & Integrating into the Company Culture Personalized HR support experience Overview of business via new hire portal/online training Cross-functional peer meetings to broaden understanding of business Attend new hire site visits and business overview meetings Continue reaching out to buddy to understand culture intangibles

Who and what? 14 @Nicole_Dessain talentimperative.com Manager How job is important to overall company success Clearly articulated performance expectations & meaningful first work assignment HR/Operations Onboarding program ownership & coordination Access to career tools and information Senior Leadership Welcome message from CEO Presentations by and networking with Senior Leadership team New Hire Drives own learning and career growth journey Asks for help and leverages ESS and online collaboration tools Co-Workers Brand ambassadors/testimonials Peer mentors provide access to professional relationships & networks

Onboarding resources & tools 15 @Nicole_Dessain talentimperative.com Discussion guides for new hire & SMEs Checklists for local coordinator, new hire, supervisor, peer mentor, Executives: HRS & EA Peer mentor training/briefing Project plan and/or technology-enabled workflow Binder and/or new hire section on intranet Welcome My Onboarding Our Company My Benefits My Systems My Location

Onboarding program examples 16 @Nicole_Dessain talentimperative.com Source: http://www.hks.harvard.edu/var/ezp_site/storage/fckeditor/file/pdfs/centers- programs/centers/wappp/wlb/13_11_MGT/FGino.pdf India-based BPO providing phone and chat support for global customers Harvard Business School field experiment to reduce 70% new hire turnover Control group of new hires receiving individualized experience (incl. senior leader how by working at company they can express themselves, introduction to group, personalized sweatshirt) Result: People who did the organization-focused onboarding process were about twice as likely to quit than people who reflected on their strengths Silicon Valley-based software company with a hiring rate of 50 250 people/week Predictive analytics to determine what correlates with high performance Six week coding boot camp working on real-life projects At completion of boot camp, new employees can choose where they want to work the rationale being that it is hard to determine which job to apply for before you know the company Sources: http://www.tlnt.com/2013/09/23/facebooks-talent-management-practices-theyre-simply-amazing/, http://www.inc.com/laura-montini/facebook-cio-45-minute-onboarding-rule.html?cid=em01011week44day28a

Stanford University new hire portal 17 @Nicole_Dessain talentimperative.com Source: https://newhire.stanford.edu/ Video: employee testimonials Manager resources

Case study global onboarding 18 @Nicole_Dessain talentimperative.com

Case study executive onboarding 19 @Nicole_Dessain talentimperative.com

How do I get started with (re)designing an onboarding program? Create a compelling business/value case Gain buy-in about business sponsorship, scope, roll out phases, pilots Design metrics that align to business outcomes Conduct target audience surveys/interviews/focus groups to identify gaps in current program Identify key stakeholders and involve them throughout the process Ensure role clarity and accountability for ongoing program sustainability Create forum for best practice sharing, especially in multi- site/multi-geography environment 20 @Nicole_Dessain talentimperative.com

Polling question #4 What are your global onboarding best practices or lessons learned that you can share with todays audience? 21 @Nicole_Dessain talentimperative.com

Q&A 22 @Nicole_Dessain talentimperative.com