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http://www.HrOnCall.com.auFor a FREE in-house presentation on current HR issues effecting small to medium business call us on 0400 565 360This presentation is about key areas that businesses need to understand about Human Resources. Regarding managing your risks in engaging employees and maximising the productivity in your business. Melissa Behrend is the Founder of HR On Call, with over 20 years experience managing Human Resources for major organisations across many industries including manufacturing, retail, professional services, automotive, mining and call centres.Melissa created HR On Call in 2003 in response to a need for external HR support from small-medium sized businesses who needed professional advice and expertise in: -Performance management systems - Key Performance Indicators (KPI’s) development to maximise performance - Industrial relations and work place agreements - Organisational restructuring, employment issues and terminations - Culture development and change management - HR policy and employee handbook development - Talent management, attraction and retention and succession planning
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Your HR Department On Call
www.HROnCall.com.au
Things Every Business Needs to Know About Human Resources
Presented by Melissa Behrend Founder HR On Call
www.HROnCall.com.au
Some things you don’t know about HR
• Elements to include in an employment contract• Tips for your dismissal meeting• Decrease in Australia productivity - $109million in
wages wasted• Recruiting challenges for business• Absenteeism in the workplace – cut the cost• Probationary periods
www.HROnCall.com.au
Employment Contracts1. Employers Name 2. Job Title to be performed3. The start date of
employment 4. Specify employment type
– full time, part time, fixed-term or casual?
5. Employee remuneration and how this has been calculated (including super etc)
Employment contracts cont’d
6. Notice required by both parties to cease the employment relationship.
7. Are companies policies part of the contract if so include in the contract
8. A provision to enable over-award payments to go towards non-wage monetary entitlements, e.g. overtime or penalties.
9. Acknowledgement that the employee can legally work in Australia
10. If changes are made to the employees role duties, reporting lines does the contract still apply.
www.HROnCall.com.au
Tips for dismissal meetings
• Organize an appropriate time and location.
• Never terminate an employee over the phone, by text message or via e-mail.
• Notice should be in writing and stipulate the final day of employment – no earlier than the notice period.
Tips for dismissal cont’d
• Have all relevant documents ready to go to the meeting for example personnel files, current contract, notification of dismissal and pay advice).
• Prepare notes detailing what you are going to cover in the meeting to prompt you – include the reason for the dismissal.
• Allow the employee the time to respond
www.HROnCall.com.au
Decrease in productivity
• Ernst and Young Productivity Pulse report found that $109 billion in wages were lost
• Australian’s are not working any less – we are averaging 44 hours per week
• The number #1 reason was lack of people management
Decrease in Productivity Cont’d
• Employers are not focused on their employees like we used to
• This phenomenon has built up over the years – as there are to many agenda items for company’s to focus on and we are not focused on our people e.g the complex nature of the Industrial relations system
www.HROnCall.com.au
Recruiting Challenges for business
• Getting the right staff• Ensuring that you recruit in
all the right places – not just seek, tailor the pool from other sources e.g. TAFE
• Use new techniques such as Linked In for recruiting more senior managers or those who have specialist technical skills
www.HROnCall.com.au
Recruiting costs
• Cost of recruiting a new employee include:• Advertising costs; • Lost time spent on interviews, clerical and administrative tasks; • Costs associated with training the new employee; • Termination pay; • Loss of specialist knowledge; • Even loss of customers
• In Australia, the estimated cost of replacing an employee who salary is $48,000 is $12,000.
www.HROnCall.com.au
Cost of recruiting• Ensure you know what you want
the role to do in your business before you start the process
• To replace a senior manager at Westpac – the cost was $60,000 and $40,000 for a regular employee.
• Generally, organizational turnover costs per person are between 90 and 2000 percent of a person’s annual salary
• (Reported in Diversity No 6, 2002, "The Diversity Dividend")
www.HROnCall.com.au
Absenteeism
• Cost to Australian business is billions of dollars every year
• Affects the success of your business
Absenteeism
• You can challenge an employee who has frequent sickies – act on information which is at hand, – investigate any sick leave before disciplining or terminating, and – differentiation between sickness and misconduct
www.HROnCall.com.au
Probationary periods
• Most Modern Awards are now 6 months – not 3 months
• You do not have to have a valid reason for dismissing an employee within the probationary period
Probationary period Cont’
• To make an unfair dismissal claim employees have to be with a small business (less than 15 employees) for 12 months and large employees 6 months
• This is provided the dismissal is not on the basis of discrimination
HR Evaluation Report
• An onsite HR evaluation will look at each aspect of HR and identify any gaps or risks you may have
• It covers areas such as policies, employment contracts, employee records etc
• It takes about ½ day to complete• What you get out of it is a checklist which
highlights any areas which may need attention
HR On Call
• Employee relations – conflict resolution and mediation, managing difficulty employee situations
• HR Evaluations• Award interpretations and applications, Industrial
Relations• Performance management systems – including
performance discussions• Job descriptions and recruitment• Organizational restructures• Your onsite HR department when required
For a FREE in-house presentation on current HR issues effecting
small to medium business call us on
www.HROnCall.com.au
0400 565 360
Acknowledgement to photographers
Michael Marcol – Lady at deskAmbro – Men at TableJScreationszs – bar chartIdea Go – puzzle in the skyJscreationszs – choices dilemmaDigitalart – Diamond dollarMaster isolated images – arrowgraphTerrapun – thumbs up and thumbs down hand signs