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“The World has been changing”
The old ways of doing business have gone and will never return
•Powerful forces have been at work reshaping the business landscape as new levels of connectivity and working methods have changed the way that
we perceive and do business for ever.
•We have come a long way from the days when •Henry Ford was able to say –
• “You can have any colour as long as it’s black”.
Copyright © 2015 Celemiab Systems AB and C³ Services Ltd. All rights reserved.
New working methods
“Industrial production is now inconceivable without software solutions. Thanks to industry software product development is now digitalized and production systems are networked – making efficient flexibly reacting production environments possible.”
Siemens 2014 Annual Report
Copyright © 2015 Celemiab Systems AB and C³ Services Ltd. All rights reserved.
More demanding customer expectations
The solutions you offer The people they meet The experience
All I could ask for
Top of the line
Easy to understand
One point of contact
Innovative
Efficient
User friendly
Good to do
business with
Lots of talent
They treat me like
somebody special
Service minded
Personal
Keep promises
Good quality
What I want, where
and when I want it
Easy to access
CreativeGood value
for money
Copyright © 2015 Celemiab Systems AB and C³ Services Ltd. All rights reserved.
With interactions through multiple channels
5
“We are on the cusp of a revolutionary change in how we report on the non-financial drivers of value”.
“Twenty five years ago approximately 80% of the market value of organisations was contained on the Balance Sheet, today it is below 20%”.
Charles Tilley – Chief Executive CIMA - 2012
The invisible balance sheet
Copyright © 2015 Celemiab Systems AB and C³ Services Ltd. All rights reserved.
Critical success factor
“The key priority for all organisations is building value and creating long-term sustainable success. Easy to say in practice.
But to achieve this companies need to understand their key value drivers – both financial and non financial –so that they can create resilient business models that are flexible enough to deal with the inevitable shifts in the external environment”.
(Understanding and unlocking value in the human dimension CIMAand AICPA January 2012)
Copyright © 2015 Celemiab Systems AB and C³ Services Ltd. All rights reserved.
Evidence of serious issues?
Copyright © 2015 Celemiab Systems AB and C³ Services Ltd. All rights reserved.
Culture and
Engagement
Emerged as the
top trend in terms
of importance#1
50% Say the problem
is “very important”
– double last
year’s number
cite leadership as one of
their most important
challenges86%
Leadership:
Why always an issue?
Figures and text from Global Human Capital Trends2015 Deloitte University Press
Is the past holding back change?
Copyright © 2015 Celemiab Systems AB and C³ Services Ltd. All rights reserved.
Is this state of affairs surprising given that today’s organisations were never designed to deal with change on a proactive and continuous basis. They were built for discipline and efficiency, enforced through hierarchy and a culture based on compliance.
“Less than 30 per cent of the 150 companies we’ve surveyed say that they have a highly collaborative culture”.*
*McKinsey & Company, 2015 Raising your Digital Quotient.
A different approach is needed
Copyright ©-2015 Celemiab Systems AB and C³ Services Ltd. All rights reserved.
The reality is that a transformation is needed that will be impossible to pull off if organisations continue to use out of date thinking and behaviour.
“It is simply madness to carryon doing the same things and
expect to achieve different results”.
For as Albert Einstein isquoted as saying;
For further information contact:
Steve Hemmings
+44(0)7768 158576
C³ Services Ltd is a Celemi partner
Visit www.celemi.com
Copyright © 2015 Celemiab Systems AB and C³ Services Ltd. All rights reserved.
Our perspective
“The world has changed” – And new thinking and behaviours will be needed for organisations to succeed in the new environment
Our recipe for success
Experiential Learning + Coaching = Performance Improvement
Making change happen