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E-Marketing
Confidential
Confidential
What is it?
e-Marketing is the sum of all activities a business conducts through the internet with the purpose of finding, attracting, winning and retaining customers.
Confidential
What is it?
The e-Marketing Strategy is based and built upon the principles that govern the traditional, offline Marketing… Traditional: 4P’s
Product - Price - Promotion - Positioning
+ Emarketing: 3 P’s
People - Processes - Proof
Confidential
The 3P’s
The 3 P’s have everything to do with relationships. To win hearts and minds and build your trusted network, you should begin thinking about how to differentiate yourself from the competition using the 3 P’s.
The Classic 4 P’s all have one thing in common; they don’t “connect” you with people. They have nothing to do with developing, growing, and strengthening relationships.
Confidential
People – Relationship Building
How the staff of an organization interacts with customers and other stakeholders Centers on the relationship, and
how you can best take care of and serve clients, prospects, and advocates above and beyond
With millions of people connecting, sharing, conversing, commenting, recommending and reviewing online, your clients and connections have the power to expand your influence in a positive OR negative way, like never before.
Pinterest YouTube
YourWebsite/App/Technology
Confidential
Processes
Processes for handling customer complaints
Processes for identifying customer needs and requirements
Processes for handling orders etc
Confidential
Proof
Customers’ experience of the company through the web site and associated support.
Includes issues such as site ease of use or navigation, availability and performance.
Confidential
Relationship & Transactional Transactional Marketing
Focuses on getting the customer to buy a certain product and walk away.
Luring the customer for a one off purchase, focuses strongly on price and short term benefits and product performance, with limited service.
Relationship Marketing Sees the sale as the first
step in the building of a relationship
It’s all about generating repeated sales and customer interactions
Brings value to the customer and assuming long term performance and service
Confidential
The Basic Mix
SMMFacebookfangating
SEOContent is KingBlogs
SEMGoogle
RemarketingCall Metrics
EmailNewsletters
TransactionalDirect
Website
Database capture
Confidential
Emails and Open Rates
Newsletters – 36% The primary purpose of an email newsletter is to build upon the relationship
Transactional – 51% Conveys information regarding the action that triggered it. Dropped basket, order confirmations. Upsell/cross sell
Direct – 60%+ an email solely to communicate a promotional message
Confidential
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Confidential
Confidential
Confidential
Confidential