TEN ENTERPRISE IT TRENDS & DIRECTIONS

2016 & BEYONDDileep Srinivasan

Sr Vice President – North America

Consulting & Systems Integration

Atos

2016

ABOUT THE AUTHOR

Dileep Srinivasan is a Leader with a strong ability to build teams, profitable businesses

and harness talent in todays digital economy.

He is recognized as a Visionary and Thought Leader in guiding organizations in their

digital journey by assisting them in setting transformation roadmaps to ensure

competitive advantage and differentiation.

He is very well versed in adopting technologies like Social, Mobile, Big Data, Analytics,

Cloud and IoT into business solutions that accelerate Superior Customer Experiences

or bring in newer areas of Revenue Generation to companies.

The adoption of newer technologies like Social, Mobil, & Cloud is now a given. Enterprises

have seemingly embraced the digitization of the economy and are now looking to

differentiate via Analytics and Transformation.

Routine Analytic projects are now giving way to more advanced predictive analytics and

are also moving from point projects to platform based approaches.

The year 2016, will see many organizations and enterprises rapidly moving towards

adoption of the digitalization.

This presentation highlights what would be the top 10 trends and directions that enterprises

will increasingly adopt to ensure superior customer experiences, competitive advantage

and/or IT optimization for improved services and cost takeout.

ENTERPRISE IT TRENDS & DIRECTIONS

1. EMBRACE DIGITAL CONVERGENCE

• Many enterprises have realized the need to transform digitally and have embraced Digital Transformation.

• Some organizations have gone further and have recognized that Digital Convergence is happening and brings up the need to build, redeploy and manage Digital Assets.

• Organizations that will truly be successful in this digital era will be one that deploys a Digital Methodology for its life cycle management to ensure a structured methodology for their digital assets.

• Service providers with the Tools & Assets that support Digital Life Cycle Management will be in demand.

Build Validate Deploy Repurpose

Digital Life Cycle Management

2. THINK IOT INTEGRATION

• By 2020, 40 Billion devices will be connected, this could not only be a big challenge

but can get messy.

• Organizations will need to prepare for this future of Internet of Everything today.

• They will need to seamlessly integrate IoT into their Solutions & Services so that they

can improve Consumer Experience and understand Buying Patterns and Trends.

• Toolkits and services that support digitization & IoT integration will be in demand.

Improved

Consumer

Experience

Understanding

Behavioial

Patterns

Increasing

Revenue

Preventing Future

Enterprise Chaos

IoT Integration Benefits

3. DATA SCIENTISTS HOLD THE KEY TO SUCCESS

• Data Science based used cases integrating Big Data & Analytics will be the cornerstone

foundation of every organization trying to transform themselves.

• Identifying new and relevant patterns from the multitude of data available from structured and

non structured sources will be key to competitive differentiation.

• Data Scientists will hold the master key to enable success. Data Scientists will be a rare

commodity and enterprises will do well to draw from the pool of Data Scientists from Systems

Integration firms and niche companies as they ramp up their data science capability.

Maths &

Statistics

Programming &

Agile Thinking

Domain

Knowledge

Communication

& Visualization

Today’s Data Scientists

4. WEARABLES INTEGRATION• By 2018, we will see connected wearables to the tune of over 150M devices encompassing all

industries but heavily into – Infotainment, Retail, Healthcare & Industrial sectors.

• Every enterprise will be challenged to connect these wearables into their enterprise applications, systems and mobile sales force.

• Integrating wearables will be key to enhancing employee productivity, decrease corporate costs such as healthcare premiums and attract the new generation of workforce.

• Integration here will take the shape of extracting information from the wearables via embedded tracking and connecting to contact centers and enterprise systems which will aggregate data and information in order to enhance care and consumer interaction.

SenseCollect &

TransmitStore & Analyze

Respond,

Serve & Publish

Wearables Integration Components

5. ANALYTICS PLATFORM

• Segmented & Isolated Analytics & Big Data projects will likely become the biggest source of

disappointment for the agile enterprise. The trend will be to move more to a platform based

approach.

• Owning a platform will be the key to gaining Control, obtaining Competitive Advantage and

ensure Differentiation for an enterprise.

• Enterprises will benefit well by incorporating sturdy proven platforms like GE & Atos/Siemens

which already have a number of reusable Use Case based solutions & services.

Sensors Devices Bots Machines

Industry Data Analytics (IDA) Platform

6. DIGITAL & ENTERPRISE SECURITY• Olympics had 20 Million viewers in 2012, with over 10 times that in attempts to hack the games in the

short 12-14 day period of the games. So for every organization protecting its brand and its enterprise is foremost in its mandate.

• Every Enterprise needs to revise its Enterprise & Cyber Security Strategy, pure Digital Security is a thing of the past, the strategy needs to be integrated with enterprise access and physical security.

• It will be imperative for organizations to look at Systems Integration firms for proven solutions. The key to success is to tie up with service providers who have real time capability of handling security in both the cyber and enterprise functions.

• Cyber Security function will see an increasing integration into Enterprise Security functions or under CSO’s function.

Cyber SecurityEnterprise

Access

Information

SecurityGovernance

Security elements

7. DEVOPS -THE NEW ROAD TO SERVICE QUALITY

• With Speed and Agility becoming the norm in today’s enterprise world, it is not a surprise that

we see the need for better coordination and functioning between Development & Operations.

• Most enterprises will embrace DevOps in order to enable increased efficiencies, nimbleness

gain better business alighnment and improve service quality.

• This will necessitate large enterprises to initiate building DevOps capability and Center’s Of

Excellence as a key initiative for 2016.

Metrics &

Measurements

Unified

Processes

Unified

Tooling

Drive Cultural

Change with

Incentives

DevOps CoE enablers

8. CHANGE MANAGEMENT• Social, Mobile, Analytics & Cloud has taken main stage to reinvent the enterprise to become Digital. From touch,

to gesture based computing, from online purchases to mobile payments, it has completely redefined the physical Brick & Mortar landscape that employees in an organization have been familiar with.

• With new service models embracing SaaS, PaaS & BPaaS, the focus of the organization in 2016, will be geared from the top level downwards to Change Management.

• Younger employees bring in versatility and ease of adapting to these newer technologies. However, this could also bring in culture clash with the senior employees. So its key to establish and embrace Reverse Mentoring via a buddy movement to ease the pain of transformation.

• Change Management will need to include constant communication on the changes, emphasize the new roles and responsibilities and ensure continuous senior leadership involvement.

Communicate

Communicate

Communicate

Establish

Change AgentsEmpower Teams

Reverse Mentor

Senior

Employees

Change Management

9. PROOF OF VALUE WILL REPLACE POC’S

• On their Digital journey, enterprises will less and less seek ROI validation through proof of

concepts.

• Increasingly, they will look for Proof of Value to determine ROI’s and for construction of Use

Cases, business justification and the digital roadmap. This will be increasingly prevalent in the

areas of Big Data & Mobility.

• While undergoing Prrof of Value, customers will increasing look to see if technology is suitable,

if the data sets are relevant and whether the Use Case chosen will meet the expected

objectives.

Vision Workshop

Use Case &

Boundary

definition

Build

Application

Business

Justification &

Roadmap

Proof of Value Methodology

10. TRANSFORMATION THRO OPTIMIZATION

• Enterprises need to transform digitally, but will be constrained with costs needed to embfrace

this change.

• One avenue that will be increasingly pushed will be relooking at all their spends on

Application Management (AM), taking costs out through service optimization and using this

savings to fund their Transformation and Digitalization projects.

• Automation & Robotics functions will be increasingly seen in such initiatives

• While doing this newer AM contracts will be more closely aligned to Business KPI’s rather then

SLA’s. This will bring in a new generation of Application Management tools and techniques.

Whiteboard AM

Services for cost

takeout

Align AM services to

Business KPI’s

Begin Transformation

while Optimizing AM

services

Sunset legacy

applications post

digitalization

Transformation thro Optimization Approach

TO SUMMARIZE - 2016 TOP TEN TRENDS

Speed Agility DigitalizationCompetitive

Advantage

Enterprise benefits for taking this journey

1. Embrace Digital Convergence

2. Think IoT Integration

3. Data Scientists hold the key to the future

4. Wearables Integration

5. Birth of High Powered Analytics Platform

6. Digital & Enterprise Security

7. DevOps

8. Change Management in the Digital Era

9. Proof of Value will replace Proof of Concept

10. Transformation through Optimization

REFERENCES

• Yole Report - http://www.slideshare.net/Yole_Developpement/yole-sensors-

forwearableelectronicsandmobilehealthcarejune2015sample?qid=e1e08e2f-f2fa-

4461-a0b2-056b94d36a26&v=qf1&b=&from_search=9

• Atos Ascent Journey 2018 – Can be downloaded at;

http://ascent.atos.net/category/our-publications/ascent-journey-2018/

• Thingalytics – John Bates

• Gartner Reports

DISCLAIMER

This presentation consists of largely my personal point of view and does not

necessarily represent the views of Atos, where I am presently employed.

However to illustrate some of the trends, I have used insights from Atos client

directions, the Ascent Journey 2018 magazine, and the tools and assets being used by

Atos in digital transformation projects.

Dileep Srinivasan

Email: dileepsri@yahoo.com

Twitter: @dileepsri

LinkedIn- https://www.linkedin.com/in/dileepsri