The Speed of TrustThe Speed of Trust

Behavior # 7Behavior # 7

““GET BETTER”GET BETTER”

ExerciseExercise

The object of this exercise is to The object of this exercise is to develop a complete presentation of develop a complete presentation of one of the 13 behaviors identified in one of the 13 behaviors identified in the Speed of Trust. the Speed of Trust.

The presentation will consist of the The presentation will consist of the delivery of a 15 – 20 minute lecture delivery of a 15 – 20 minute lecture combined with a PowerPoint combined with a PowerPoint presentation.presentation.

ObjectivesObjectives

Identify different components of “Getting Identify different components of “Getting Better”.Better”.

Identify the opposite, and the counterfeits. Identify the opposite, and the counterfeits. Describe the concept of “Getting Better” Describe the concept of “Getting Better”

to an ACPto an ACP Describe the concept of “Getting Better” Describe the concept of “Getting Better”

as it relates to a career as a paramedicas it relates to a career as a paramedic Describe the concept of “Getting Better” Describe the concept of “Getting Better”

as it relates to personal life as it relates to personal life

““Get Better”Get Better”

Continuously improve by learning, Continuously improve by learning, growing and renewing yourself. Others growing and renewing yourself. Others will develop confidence in your ability to will develop confidence in your ability to succeed in a rapidly changing succeed in a rapidly changing environment. The opposite is entropy environment. The opposite is entropy and deterioration, while the counterfeit and deterioration, while the counterfeit is the eternal student — always learning, is the eternal student — always learning, but never producing. Don’t be afraid to but never producing. Don’t be afraid to make mistakes but learn from them. make mistakes but learn from them. Develop formal and informal feedback Develop formal and informal feedback systems and respond to them.systems and respond to them.

Continuously improve by Continuously improve by learning, growing and renewing learning, growing and renewing

yourself.yourself.

Grand Master Sin Kwan The

““Others will develop confidence in your ability to Others will develop confidence in your ability to succeed in a rapidly changing environment.”succeed in a rapidly changing environment.”

French and Bertram described five sources of “Power” in French and Bertram described five sources of “Power” in 19591959 LegitimateLegitimate – This comes from the belief that a person has the  – This comes from the belief that a person has the

right to make demands, and expect compliance and obedience right to make demands, and expect compliance and obedience from others.from others.

RewardReward – This results from one person's ability to compensate  – This results from one person's ability to compensate another for compliance.another for compliance.

ExpertExpert – This is based on a person's superior skill and  – This is based on a person's superior skill and knowledge.knowledge.

ReferentReferent – This is the result of a person's perceived  – This is the result of a person's perceived attractiveness, worthiness, and right to respect from others.attractiveness, worthiness, and right to respect from others.

CoerciveCoercive – This comes from the belief that a person can  – This comes from the belief that a person can punish others for noncompliance.punish others for noncompliance.

Most effective leaders combine “Expert” and “Referent” Most effective leaders combine “Expert” and “Referent” Powers in their Leadership styles. Powers in their Leadership styles.

““Get Better” effects both.Get Better” effects both.

The opposite is The opposite is entropy and entropy and

deterioration, deterioration,

…….while the .while the counterfeit is counterfeit is the eternal the eternal student — student —

always always learning, but learning, but

never never producing.producing.

Don’t be afraid to make Don’t be afraid to make mistakes but learn from them.mistakes but learn from them.

Develop formal and informal Develop formal and informal feedback systems and respond feedback systems and respond

to them.to them.

How the behavior contributes to How the behavior contributes to the development of Trustthe development of Trust

When a person is seen as a growing, When a person is seen as a growing, learning capable person, that person learning capable person, that person is viewed as an asset.is viewed as an asset.

This builds the confidence that that This builds the confidence that that person will succeed in their person will succeed in their endeavors endeavors

This builds trustThis builds trust

The relevance to the behavior in The relevance to the behavior in our organizationour organization

““Get Better” AKA:Get Better” AKA:RenewalRenewalRe-inventionRe-inventionInnovationInnovationContinuous ImprovementContinuous Improvement

These are all essential to our These are all essential to our managing POSTIVE CHANGE. managing POSTIVE CHANGE.

(Remember CHANGE is inevitable. But (Remember CHANGE is inevitable. But we can make it positive or negative)we can make it positive or negative)

Burnout, the Result of Not Burnout, the Result of Not GETTING BETTERGETTING BETTER

How to effectively incorporate How to effectively incorporate the behavior in to your daily the behavior in to your daily interactions / relationshipsinteractions / relationships

Discussion of counterfeits Discussion of counterfeits associated with this behaviorassociated with this behavior

Merit Badge Merit Badge MadnessMadness

http://media.northjersey.com/images/Nedds_030812_sn_tif_.jpg

Examples of useExamples of use

Every Day a Training DayEvery Day a Training DayGordon Graham Gordon Graham

A Book a Day A Book a Day Jack Canfield – Jack Canfield – Chicken SoupChicken Soup Series Series

Mentoring and Teaching for self Mentoring and Teaching for self improvementimprovement

Learn outside your comfort zoneLearn outside your comfort zoneRobert S. ColeRobert S. Cole

A compelling argument for the A compelling argument for the integration of the behavior in the integration of the behavior in the

listener’s daily life.listener’s daily life.How can you help others learn if you How can you help others learn if you

don’t know how to learn yourself?don’t know how to learn yourself?Our greatest Joys are learning Our greatest Joys are learning

(Getting better) centered(Getting better) centeredParenthoodParenthoodAthleticsAthleticsCreatingCreating

The cure for unhappiness is learningThe cure for unhappiness is learning

““We learn nothing from our We learn nothing from our successes…”successes…”

-Dee Hock, Founder and CEO of -Dee Hock, Founder and CEO of VisaVisa