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The Responsive Organization is built to learn and respond rapidly by optimizing for the open flow of information. This is a framework you can use to help make your organisation more responsive to your staff, your customers and everyone in between. Presented at Dallas SPTechFest, May 1 2014
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www.yammer.com
@responsiveorg | #responsiveorg
LEARN AND RESPONDMike Grafham | Customer Success
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INDUSTRIAL AGE= EFFICIENCY
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INFORMATION AGE =INFORMATION ASYMMETRY
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CONNECTED AGE = RESPONSIVENESS
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RESPONDING IN THE CONNECTED AGE
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UN-LEARNTHE PAST
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EFFICIENT RESPONSIVE
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Planning
Control
Privacy
EFFICIENT RESPONSIVE
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Planning
Control
Privacy
EFFICIENT RESPONSIVE
Experimentation
Autonomy
Transparency
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INTERNAL COMMUNICATIONS
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STAFF SCHEDULING
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CUSTOMER SERVICE
TRANSFORMATION
CHALLENGINGIS
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Build a coalition Communicate Experiment
DRIVE TRANSFORMATION
INDUSTRIAL AGE
INFORMATION AGE
CONNECTED AGE
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JOIN THE MOVEMENT
