"The Pulse" - Social Learning Use Case - Mzinga & Convey Health Solutions -

© 2013 Convey Health Solutions

Communicate, Collaborate and Become More Productive Using Social Learning Platforms

“The Importance of Pulse”

Deanna Kim, Convey Health SolutionsDirector of Learning & Development

June 27, 2013

Webinar:

© 2013 Convey Health Solutions2

Where Convey Health Started

2002In 2002, Convey Health Solutions

(formerly NationsHealth) was founded to improve the healthcare experience

of Americans, such as Medicare beneficiaries and uninsured or

underinsured persons.


Today, Convey Health Solutions is one of the largest healthcare focused Business Process Outsourcing (BPO)

organizations in the country.

Our senior management team has over 100 years of experience in Medicare-centric organizations.

We specialize in high volume clients who need compliant healthcare-related solutions.

Who We Are

2013


Our Locations

Convey Health Solutions Corporate Headquarters and Solution Center Sunrise, FL

Convey Health Solution Center Fort Pierce, FL

Convey HealthDistribution / Fulfillment Center

Weston, FL

Convey Health Solution Center

Yuma, AZ

Convey Health Solution Center

Manila Philippines

© 2013 Convey Health Solutions 5

The Challenge

With all of this growth, how do we keep…

collaborating?

engaged?

compliant?

learning?

developing?


The Solution

Learning Management System (LMS)

• E-learning modules

• Assessments

• Training Attestations

• Training Tracking

• Training Reports

• Training Surveys

Social Learning• Blogs

• C-Suite• Human Resources• Compliance• Learning & Development• Facilities

• Discussion Boards• Wikis

• Medicare 101 • Medicare Acronyms• Corporate Information

• Polls

• Client Specific Communities


Introducing Pulse

Client Specific Communities

Collaboration Through Discussion Boards & Wikis Communication Through

Social Networking

Computer Based Training Modules with Testing and Attestation Capture

s




My Convey Health U To Do List

All of our instructor led training is reinforced, checked and tracked via computer based training on Pulse.

Each user has their own individual learning track



Sample E-learning Module



Sample E-learning Module



All Learning Modules are Reviewable

List of Completed Courses



Social Learning


Members Receive Their Own Profile


Members can earn badges


Celebrating our Success through Discussion Boards



Increasing Executive Engagement via Blogs


Reach your entire organization via one post


Increasing Collaboration through Wikis



Clickable Banners to Drive Engagement to Blog Posts



Weekly Polls Capture Real Time Feedback



Empowering our Employees with a Voice


Anonymous suggestions sent to the VP of HR


The Result

pulse - the rate at which the heart beats; usually measured to obtain a quick evaluation of a person's health

We’re in sync with the Pulse of our entire organization.


Return On Investment

• Improving communication and employee morale through Executive Engagement

• Increasing employee productivity by offering a blended e-learning option

• Reduced travel and classroom training costs

• Reducing the amount of paper used for desk-drop announcements

• Reducing Help Desk tickets through social learning and empowering users to find the answers on discussion boards

• Maintaining Compliance through assessments and robust reporting

• Continual Feedback = Continual Improvement



TrainingIndustry.com Pulse Webinar Stats and Details

► 255 professionals attended the Pulse webinar from firms such as:

AbbottAccentureADPAT&TBoeingCardinal HealthCignaDeutsche Bank

Discover Financial ServicesDisneyEdward JonesEstee LauderFedExGartnerGeico

Goodwill IndustriesIBM

Johnson & JohnsonKraftKrogerLiberty MutualMerckUnitedHealthcare / OptumPitney BowesThe Hershey CompanyUS BankVerizonWells FargoZeiss

Attendee feedback:

“Engaging and prepared! Thanks for the demonstration on maximizing the value

of an LMS.”
