THE PERFECT RECEPTIONIST

FOR A BUSY CLINIC

but the world is not perfect.

Common challenges faced by clinics today

• Missed calls especially during peak times

• Missed opportunities for new patients or appointments

• Wasted time on sales calls and unplanned interruptions

• Poor impression given as calls are unanswered

• Increased DNAs impacting revenue

Types of clinics MyRuby works with

MyRuby offers a solution.

What MyRuby can do for you. We put the pressure

on us to get everything perfect and accurate for you.

1. Telephone answeringA team of friendly, experienced MyRuby medical receptionists dedicated to answering and screening your clinic’s calls.

2. Booking appointments We use your clinical practice management software.

3. Diary Management & Setting up new patient recordsWe take on the admin so you have more time with your patients.

4. Making outgoing calls

5. Supporting patientsPatients have somebody friendly and knowledgeable to talk to. And appointment confirmations will keep DNAs to a minimum.

We’ll make any outgoing calls on your behalf. We can even follow up referrals from insurance companies.

What sets MyRuby apart from any other telephone

answering service is our specialist knowledge and

experience delivering clinical receptionist services. MyRuby can support any online diary or practice management system. Below are just

a handful of clinic systems that we currently work with:

It’s easy for you

to set-up and use our

call answering service.

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Ruby is dedicated to

your clinic. Your calls

ring in our office.•

•

Keep your diary full.

Your Ruby can book an

appointment directly

into your diary.

Create efficiencies

with an online diary.

If you don’t yet have

an online diary, your

Ruby can set up a free

Google Calendar for

you.

Never miss a call.

Your Ruby actions

every call, accurately, and

keeps you fully informed.

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“None of the telephone receptionist companies I

contacted worked with Qinec software or offered to

evaluate it. Only MyRuby was happy to add Qinec to its

portfolio of supported products.”

Chris Belderbos, Practice ManagerPhysiotherapy, Osteopathy, Massage Therapy, Yoga, Pilates

Ludgate Clinic

“Every clinic, from new start up ventures to

established practices, should consider using MyRuby.

MyRuby is a must for start up clinics as they field

100% of calls. No calls are missed and their training

allows for a high call to booking ratio. Established

clinics can benefit from the MyRuby service during

times that the phone is unmanned or during times of

high telephonic traffic.”

CT Herholdt, Chiropractor

Blackfen Chiropractic Clinic

“I’m very impressed with the

MyRuby service. The training

that the medical team

undergoes is so thorough that

they provide a better service

than some in-house reception

services.”

“I never thought a remote

reception service could provide

such a personalised and

professional service.”

“The high levels of

professionalism and

communication give us

complete faith in MyRuby’s

service.”

“MyRuby provides our clinic with

significant cost savings, which we

can then direct to other areas of the

business.”

What our clients say…

A note from our MD

“Here at MyRuby we pride ourselves on providing a bespoke service for every client. This means your clinic and your patients are at the heart of everything we do. Our Medical Team is sourced specifically for their Customer Service skills, and then coached in our specialised ‘Ruby Way’.

Our approach ensures that every call is handled individually with your clinic needs at the forefront of your personal Ruby’s mind, at all times.

Thank you for taking the time to read about MyRuby and we hope to soon be an indispensable part of your Team!”

Kindest

Natalie

About MyRuby

• Clinics across the UK choose MyRuby for their specialised industry knowledge.

• MyRuby has been supporting clinics and practices with their reception, PA and

diary management needs since 2007.

• Everything we do is focused on delivering a personal service.

• Accuracy, professionalism and flexibility are our core values.

• MyRuby’s robust business systems and processes complement the smooth

running of any practice.

• MyRuby’s pricing is transparent and based on usage. We only charge where we

deliver value.

Take a 10 day free trial.

Meet your Ruby.

We’re sure you’ll soon

wonder how you ever

managed without her.

Call 0800 988 0977 or

Register your interest online at

myruby.co.uk/prices/free-trial/