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Professional Training Facts 2009, Stuttgart, November 2009
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MATUREContinuous Social Learning in Knowledge
Networks
The People Tagging Approach to Competence
Management
Simone BraunChristine Kunzmann
Andreas Schmidt
Professional Training Facts, Stuttgart, November 17, 2009
http://mature-ip.eu
Continuous competence development…
33
Competence Management seems to be a good idea…
Competence Management wants to enable companies to steer competence development
It makes competencies of employees explicit by describing their profiles with a shared competence catalog…
… and formulates requirements and goals via this shared catalog …
… and the appropriate measures and their effects
MATURE - Continuous Social Learning in Knowledge Networks
44MATURE - Continuous Social Learning in Knowledge Networks
But frequently it does not even get
introduced!
… gets stuck in the middle of the way…
… never gets updated …
… becomes a useless administrative exercise …
55MATURE - Continuous Social Learning in Knowledge Networks
Is there an alternative?
Problems: • Competence management is perceived as a top-down
activity• Lack of acceptance • No rapid response to emerging topics
Can we make competence management more participatory?
start with something that is perceived as useful:finding the right person for a certain topic
66MATURE - Continuous Social Learning in Knowledge Networks
The People Tagging Approach
77
People Tagging
Principles• Bottom-up and participatory• Lightweight and work-integrated
The approach• Tagging colleagues and other external
contacts collaboratively• Sharing knowledge and creating
awareness around who knows what• Collective ‘review’ of existing skills &
competencies
Applying the social bookmarkingparadigm to people
MATURE - Continuous Social Learning in Knowledge Networks
plumbing
Vacancydata
LMI specialis
t
Edinburgh
88MATURE - Continuous Social Learning in Knowledge Networks
99
Searching for a specialist
MATURE - Continuous Social Learning in Knowledge Networks
Martha DouglasTagged with: LMI specialist Edinburgh and Lothians plumbing Vacancy dataShow Profile or Contact
Nicola JonesTagged with: LMI specialist Scotland education Show Profile or Contact
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Gardening
Tagging does not rely on a controlled vocabulary
Thus we find• Synonyms• Typos• Different levels of abstraction
Idea: Work-integrated “gardening”• Collaborative & incremental in-situ revision and
improvement• e.g. I miss entries with sanitary or water installations in
the results, so I add the missing links
MATURE - Continuous Social Learning in Knowledge Networks
LMI = labour market information = LM info = LM data
LM dta vs. LM data
plumbing -> sanitary installationsplumbing -> water installations
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Improved searching for a specialist
MATURE - Continuous Social Learning in Knowledge Networks
Martha DouglasTagged with: LMI specialist Edinburgh and Lothians plumbing Vacancy dataShow Profile or Contact
I understood that your searched for: LMI specialist Scotland plumbingNarrow your query with: Vacancy data water installations sanitary installationsBroaden your query with: gas installations construction Sectoral prospects
Nicola JonesTagged with: LMI specialist Scotland education Show Profile or Contact
David BurnsTagged with: LM data Sectoral prospects water installations sanitary installationsShow Profile or Contact
Mary SmithTagged with: LMI report sanitary installations Local area data Vacancy dataShow Profile or Contact
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Competency Maturing:Gradual Formalization
FZI Research Center for Information Technologies Karlsruhe, Germany | Information Process Engineering | www.fzi.de/ipe
1414
Human Resources Development
Human resource development needs to have sufficient information about needs and current capacities• What are the crucial new developments?• Who has the skills needed to respond to these
developments?• Are there training gaps?• Can we re-train existing staff or do we need to recruit?
The tags used and the queries for specialists yield indicators about current developments: • What kind of expertise is needed? • How much do we have inside the organization?
MATURE - Continuous Social Learning in Knowledge Networks
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Implementing people tagging
Implementing people tagging depends on the organizational context (including culture)
Engineering a people tagging system can be customized• Who can tag?• Who can be tagged?• Control over tags• Visibility of tagging• Semantic of tagging• Search strategy
1616MATURE - Continuous Social Learning in Knowledge Networks
Summary
1717MATURE - Continuous Social Learning in Knowledge Networks
Summary
People tagging is a lightweight alternative to competence management• participatory and work-integrated• more agile, can take up emergent topics very fast• ‘overlay’ over existing social networking / employee
directories internal & external contacts possible
Supports several use cases of competence management approaches• Finding people or experts• Human resource development planning
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Outlook & Contact
MATURE IP – http://mature-ip.euinvestigates the harvesting of bottom-up approaches to support the maturing of competency models
Andreas SchmidtDepartment Manager / Scientific Coordinator MATUREFZI Research Center for Information Technologies, Haid-und-Neu-Str. 10-14 Karlsruhe, GERMANY (http://fzi.de/ipe)[email protected], http://andreas.schmidt.name
Christine KunzmannFZI & Kompetenzorientierte PersonalentwicklungAnkerstr. 47, 75203 Königsbach-Stein, GERMANY, http://[email protected]
Simone BraunFZI Research Center for Information TechnologiesHaid-und-Neu-Str. 10-14 Karlsruhe, GERMANY (http://fzi.de/ipe)[email protected]
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