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Presentation for HR network in Oslo - the new era of Social Learning and Collaboration. Demo of new learning channels like podcasting, webinars and nano learning.
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New ways of working through a faster, smarter and better – and social – Learning & Collaboration approach
Copyright © 2012 Accenture All Rights Reserved.
HR nettverk Lysaker March 27th 2012
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AGENDA
INTRO TO THE NEW WORKFORCE L&C BACKGROUND DNB BLENDED LEARNING Q&A
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LARS SVERRE GJØLME Learning & Collaboration [email protected] +4798290025 Slide deck available for downloading: http://www.slideshare.com/gjolme
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content management cloud workforce effectiveness unified communication
crm collaboration fast
world class performance talent management search portal netgen cost reduction
Multi Polar World
Millenials
Sustainability
changing demographics
Globalization
CONTEXT
MOBILE
SOCIAL learning change
carbon footprints
global innovation
COMMUNICATION
NGWP
EARLY WARNING - There are a lot of buzzwords on this arena…
BYOD
CLOUD
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Vital trends related to the workforce and their intellectual capital
My office is mobile
Up to 4 generations will work together
Key people ageing and retiring rapidly – learning must be faster, smarter and better
New values are emerging
Technology gains attention
Knowledge still a vital resource
Old ways of learning is boring
Supervision spans increasing
Incentives are changing
Competitive sourcing options
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Hello Millenials
Provide the solution for today… and tomorrow Web 2.0 Enterprise 2.0 Multi-Cultural,
Global Totally connected—Anytime, Anywhere The video
generation
Real-Time Communicators
Social Networkers, Collaborators
iCloud
MySpace
YouTube
Flickr
Smart Phones
Skype
SMS
Gaming consoles
Wikipedia
Blogs
Podcasts
SecondLife
Smart Boards
Viber
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How do we create a digital platform for faster, smarter and better ways of working – suitable for the entire workforce,
external customers and partners – and get them all to use it? Give me 3 bullet points each…
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“NEW” & BLENDED APPROACH 2 LEARNING
AD HOC DIALOGUE
SEMINAR
(CLASSROOM)
WEBINAR
eLEARNING TRAD. + NANO
AUDIO & VIDEO
CASTING
DOCS, GUIDES, WIKIS…
EMBEDDED, TOOL TIPS
COMMUNITIES
WH
ERE &
WH
EN
? HO
W?
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The ROI of digital training
Only content with demonstrated above-average shelf-life gets chosen to be turned into digital learning.
People only select the training they believe they need
The study found that digital training concepts can have remarkable high ROI
There are several reasons that the ROI of e-learning is high:
People complete only training they are sure is relevant to them, so there is a tight fit between training content and training need. Time is the critical variable: many people, many courses, and much content, spread out over time yields a large effect.
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DNB is a large Nordic bank offering global online banking services and a geographically dispersed network of branches serving both retail and corporate customers. The bank had been working with planning and deployment activities related to the on boarding process of a large number of new users of their online banking solution. As this was their largest customer win to date it also involved most of their operational organization.
DNB decided to use this opportunity to complement their traditional training concepts with a brand new digital “eTraining platform”. Being close to “go-live” of the customer integration, the client asked Accenture to help them develop and deliver this in a “fast track” approach. DNB also wanted to explore and define the possibilities to turn this into a global toolbox for all their customers within the corporate sector as part of the challenge.
The Accenture team used this opportunity to document many of the lessons learned for further reuse – e.g. the new collaborative oriented eTraining concept, the models and frameworks used to develop and facilitate the journey and the actual eTraining tools (Portal, Nano learning, webinars and Podcasts).
The Client Case
“O
”
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“O
”
Interview with client Quotes from client about the project:
I definitely had high expectations; however, they were met completely and even beyond. Really!
I am impressed that we, and in particular you from Accenture, actually managed to deliver that much within three quite challenging digital platforms of training tools.
Of course, the training platform represents a competitive advantage.
“O
” “O
”
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A technologically sharpened training platform available from within the bank application – emphasizing 3 distinct training channels:
• Nano learning courses • Training videos (podcasts) • Webinars
How Accenture helped
26 nano learning courses 18 podcasts + 3 webinar recordings 22 ”live” webinars
Taylored Custom login page for 650 users
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External (to the client): • Various presentations in order
to anchor the information and learning platform throughout the organization
• Delivered training directly to the Customer service section (helpdesk) of the bank
• Delivered training to internal workforce around the tools we used to create the platform
• Development of various information/PR materials to end customer
Accenture Internal:
• Information and sales presentations to [KX]
• Credential (also for external use)
• Interview with our Client
• Brochure with presentation of the training platform
Other deliverables from the project Communication and market activities
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Learning through (mobile) VIDEO & AUDIO
Power Messages
from all levels
used in a
recruiting campaign at
NTNU –
distributed
through mobile
devices…
Easy access through QR codes
demo
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YouTube has 4 billion views – every day
Video is one of the fastest growing content formats on the Internet
Cisco has estimated an increase in the video share of the total traffic on the web – from around 30% today to around 90% at the end of 2013
3,8 million Swedes were watching videos on the internet in Q4 2010
Average watching time pr day was 51minutes (Sweden)
YouTube is the third largest website globally – focusing both on entertainment and education
SmartPhones and SmartBoards will soon be the dominant access device to the internet
Will audio and video on any device be the new way to faster, smarter and better sharing information and knowledge?
Video delivered through the web is growing
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eLearning vs mLearning
For me, the critical difference between mobile learning and not mobile learning is this: that the classroom and eLearning are both taking you out of the context that you’re in order to teach you, put you in front of a screen or put you in front of an instructor. You’re not in the context that you’re learning about.
Mobile may do that as well. You can certainly use it as a screen. But, the possibility with mobile is you can learn in context. That means you can be on your job, or you can be in a situation where you’re experiencing something, and now you want to know more information about it, you want to clarify some details or whatever, and it’s relevant to you.
You can also see what you’re looking at and experience the situation you’re in, and get the extra information that’s available by mobile. To me, this changes things in that it’s more motivating, it’s more engaging, it’s more relevant, and people can actually act out or do things in the context they’re in, from the information they’re getting from mobile.
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WRAP UP – since the future is a multi dimensional challenge, we have to take care of all 3 dimensions:
The relationships and the human resources - in
the context of a challenged ”work life balance”
Physical
Digital
Social
The layout of individual and common workspace’s
with its furniture and “environmental ingredients”
The digital tools - supporting how we work,
collaborate and innovate – internally & externally