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New ways of working through a faster, smarter and better and social Learning & Collaboration approach Copyright © 2012 Accenture All Rights Reserved. HR nettverk Lysaker March 27 th 2012

The new age of Learning

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Presentation for HR network in Oslo - the new era of Social Learning and Collaboration. Demo of new learning channels like podcasting, webinars and nano learning.

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Page 1: The new age of Learning

New ways of working through a faster, smarter and better – and social – Learning & Collaboration approach

Copyright © 2012 Accenture All Rights Reserved.

HR nettverk Lysaker March 27th 2012

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AGENDA

INTRO TO THE NEW WORKFORCE L&C BACKGROUND DNB BLENDED LEARNING Q&A

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LARS SVERRE GJØLME Learning & Collaboration [email protected] +4798290025 Slide deck available for downloading: http://www.slideshare.com/gjolme

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content management cloud workforce effectiveness unified communication

crm collaboration fast

world class performance talent management search portal netgen cost reduction

Multi Polar World

Millenials

Sustainability

changing demographics

Globalization

CONTEXT

MOBILE

SOCIAL learning change

carbon footprints

global innovation

COMMUNICATION

NGWP

EARLY WARNING - There are a lot of buzzwords on this arena…

BYOD

CLOUD

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Vital trends related to the workforce and their intellectual capital

My office is mobile

Up to 4 generations will work together

Key people ageing and retiring rapidly – learning must be faster, smarter and better

New values are emerging

Technology gains attention

Knowledge still a vital resource

Old ways of learning is boring

Supervision spans increasing

Incentives are changing

Competitive sourcing options

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MEET THE FUTURE WORKFORCE – ARE WE READY?

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Hello Millenials

Provide the solution for today… and tomorrow Web 2.0 Enterprise 2.0 Multi-Cultural,

Global Totally connected—Anytime, Anywhere The video

generation

Real-Time Communicators

Social Networkers, Collaborators

iCloud

MySpace

YouTube

Flickr

Smart Phones

Skype

SMS

Gaming consoles

Wikipedia

Blogs

Podcasts

SecondLife

Smart Boards

Facebook

Viber

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How do we create a digital platform for faster, smarter and better ways of working – suitable for the entire workforce,

external customers and partners – and get them all to use it? Give me 3 bullet points each…

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“NEW” & BLENDED APPROACH 2 LEARNING

AD HOC DIALOGUE

SEMINAR

(CLASSROOM)

WEBINAR

eLEARNING TRAD. + NANO

AUDIO & VIDEO

CASTING

DOCS, GUIDES, WIKIS…

EMBEDDED, TOOL TIPS

COMMUNITIES

WH

ERE &

WH

EN

? HO

W?

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The ROI of digital training

Only content with demonstrated above-average shelf-life gets chosen to be turned into digital learning.

People only select the training they believe they need

The study found that digital training concepts can have remarkable high ROI

There are several reasons that the ROI of e-learning is high:

People complete only training they are sure is relevant to them, so there is a tight fit between training content and training need. Time is the critical variable: many people, many courses, and much content, spread out over time yields a large effect.

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DNB is a large Nordic bank offering global online banking services and a geographically dispersed network of branches serving both retail and corporate customers. The bank had been working with planning and deployment activities related to the on boarding process of a large number of new users of their online banking solution. As this was their largest customer win to date it also involved most of their operational organization.

DNB decided to use this opportunity to complement their traditional training concepts with a brand new digital “eTraining platform”. Being close to “go-live” of the customer integration, the client asked Accenture to help them develop and deliver this in a “fast track” approach. DNB also wanted to explore and define the possibilities to turn this into a global toolbox for all their customers within the corporate sector as part of the challenge.

The Accenture team used this opportunity to document many of the lessons learned for further reuse – e.g. the new collaborative oriented eTraining concept, the models and frameworks used to develop and facilitate the journey and the actual eTraining tools (Portal, Nano learning, webinars and Podcasts).

The Client Case

“O

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“O

Interview with client Quotes from client about the project:

I definitely had high expectations; however, they were met completely and even beyond. Really!

I am impressed that we, and in particular you from Accenture, actually managed to deliver that much within three quite challenging digital platforms of training tools.

Of course, the training platform represents a competitive advantage.

“O

” “O

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A technologically sharpened training platform available from within the bank application – emphasizing 3 distinct training channels:

• Nano learning courses • Training videos (podcasts) • Webinars

How Accenture helped

26 nano learning courses 18 podcasts + 3 webinar recordings 22 ”live” webinars

Taylored Custom login page for 650 users

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External (to the client): • Various presentations in order

to anchor the information and learning platform throughout the organization

• Delivered training directly to the Customer service section (helpdesk) of the bank

• Delivered training to internal workforce around the tools we used to create the platform

• Development of various information/PR materials to end customer

Accenture Internal:

• Information and sales presentations to [KX]

• Credential (also for external use)

• Interview with our Client

• Brochure with presentation of the training platform

Other deliverables from the project Communication and market activities

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Learning through (mobile) VIDEO & AUDIO

Power Messages

from all levels

used in a

recruiting campaign at

NTNU –

distributed

through mobile

devices…

Easy access through QR codes

demo

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YouTube has 4 billion views – every day

Video is one of the fastest growing content formats on the Internet

Cisco has estimated an increase in the video share of the total traffic on the web – from around 30% today to around 90% at the end of 2013

3,8 million Swedes were watching videos on the internet in Q4 2010

Average watching time pr day was 51minutes (Sweden)

YouTube is the third largest website globally – focusing both on entertainment and education

SmartPhones and SmartBoards will soon be the dominant access device to the internet

Will audio and video on any device be the new way to faster, smarter and better sharing information and knowledge?

Video delivered through the web is growing

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eLearning vs mLearning

For me, the critical difference between mobile learning and not mobile learning is this: that the classroom and eLearning are both taking you out of the context that you’re in order to teach you, put you in front of a screen or put you in front of an instructor. You’re not in the context that you’re learning about.

Mobile may do that as well. You can certainly use it as a screen. But, the possibility with mobile is you can learn in context. That means you can be on your job, or you can be in a situation where you’re experiencing something, and now you want to know more information about it, you want to clarify some details or whatever, and it’s relevant to you.

You can also see what you’re looking at and experience the situation you’re in, and get the extra information that’s available by mobile. To me, this changes things in that it’s more motivating, it’s more engaging, it’s more relevant, and people can actually act out or do things in the context they’re in, from the information they’re getting from mobile.

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WRAP UP – since the future is a multi dimensional challenge, we have to take care of all 3 dimensions:

The relationships and the human resources - in

the context of a challenged ”work life balance”

Physical

Digital

Social

The layout of individual and common workspace’s

with its furniture and “environmental ingredients”

The digital tools - supporting how we work,

collaborate and innovate – internally & externally