11-12-2013 .

The Change Roller Coaster, part three

Theories of Change

1. PLANNEDCHANGE (E)2. EMERGENT CHANGE (O)

PDCA

1. The chance that plans do not lead to what we want is 80% in the complex world we

live in.

2. If we do what we planned, we might not do what is needed.

3. Most of the real quality issues cannot be checked/measured

4. The most important thing to do in facilitating a quality culture is to give

attention to people.

5. We should not be focused on control, not even on continuous improvement, but on

commitment.

6. It is the context that gives meaning.

2. Theories of Emergent Change

ACCRA ©

Figure 3. The spiral of ACCRA (C)

R A

COMMITMENT

CONTEXT

ATTENTION

IMWR????

1. Stays to planned change: “maakbaarheid “

2. No real focus on human factor (attention)3. Can you really inspire someone else?

4. Control / continuous improvement paradigm

Huub Vinkenburg