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Open Up Your Crowd DataRobert Laing | Gengo | @robert_laing
People-powered
translation at scale
36 languages 14,700 translators 315MM words translated
Olga
Japan
Oradjeha
Nigeria
Peter
San Francisco
Customer
1. Operational Excellence
1. Operational Excellence
2. Hyperbolic competitors
1. Operational Excellence
2. Hyperbolic competitors
3. Motto: Never tell a lie
Open Datagengo.com/open-data
Support• First reply time
• Satisfaction Rating
• Comments
Speed• First Action Time
(95%ile, average)
• Turnaround Time
• Average job size
Capacity• Total Translators
• By Country
• Test Pass Rate
• Active Translators
Quality• Feedback Ratings
• Internal Ratings
• Feedback Comments
• Real Translations
Platform• Uptime
• Load Speed
Reduced "First Action Time” 400 to 89
mins
Reduced our "Revision
Rate" from 7.7% to 1.2%
Highest is US followed by JP
We’re not perfect!
Sometimes very not perfect
Unfiltered
(Except personal info)
A. Step-by-step
A. Step-by-step
B. PrincipledPersistence
Completeness
Veracity
A. Step-by-step
B. Principled
C. Top-down
Customers &
Partners
Investors
Translators(and hires)
Thanks!
gengo.com/open-data [email protected]
Questions
• What are the true downsides of transparency?
• What might you open up? What might you not?
• Why not?