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Customer Service Op Model Resources (4M: Man,money, material,machine) Regulat ion GRC

The Governance Framework For Managing Change

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Page 1: The Governance Framework For Managing Change

Customer Service

Op ModelResources(4M: Man,money,material,machine)

Regulation

GRC

Page 2: The Governance Framework For Managing Change

Governance

[Strategy

]Regulation/Policy

[issue/scope]

Resources [Man, money,material,Machine]

=matching Standards= Quantification

Operational Model [HAAD & SEHA == Process, Procedure, Detailed

Task]

Departmentalized View (one of it is customer Services}


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