The Six Dimensions of Human Performance

• Information

• Tools & Resources

• Incentive

• Skills & Knowledge

• Capacity

• Motivation

The HPT Behavioral Engineering Model

Directional

Confirmational

Hand

Mind

Monetary

Barriers

Psychomotor

Cognitive

Physical

Intellectual

Survival

Values

1 Information 2 Tools/Resources 3 Incentive

4 Skill/Knowledge 5 Capacity 6 Motivation

The HPT Behavioral Engineering Model

1 Information 2 Tools/Resources 3 Incentive

4 Skill/Knowledge 5 Capacity 6 Motivation

The HPT Behavioral Engineering Model

1 Information 2 Tools/Resources 3 Incentive

4 Skill/Knowledge 5 Capacity 6 Motivation

The HPT Behavioral Engineering Model

1 Information 2 Tools/Resources 3 Incentive

4 Skill/Knowledge 5 Capacity 6 Motivation

Environment

Individual

Relationship Between Areas of Focus in the HPT Analysis of Performance

1. INFORMATION 2. TOOLS 3. INCENTIVE

4. SKILLS/ KNOWLEDGE 5. CAPACITY 6. MOTIVATION

• Objective Performance Measures

• Clear, Accessible, Graphic Procedures

• Timely Feedback on Performance

•Electronic Access to Real-time Data

•MAPS Lessons Learned

•System Specific Job Aids

•Performance -Based Compensation

•Remove Barriers to Performance

•Investigate Non- Monetary

Performance-Based Training Program

- System Specific

- Process Focused

- Quality Focused

9th Grade Level in Primary Language

• Math

• Reading

Large-Scale Acceptance of Program

Training vs. Non-Training Effects on Performance

Performance

(HPT)

Information

Tools & Resources

Incentive

Skills & Knowledge

Capacity Motivation

Training

One-on- One

Job- Aids

Multi-Media

Self-Paced Study

Instructor- led Classes

Intranet / Internet

Other

Performance Analysis

Instructional Design

85%

15%

Human Performance Technology is:

• An Engineering Approach to Analyzing, Capturing and Utilizing Organizational Knowledge

• Focused on restructuring systems and processes to support the individual’s ability to perform