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The Fab Way January 2013 Monday, January 28, 13

The Fab Way - January 2013

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At the start of 2013, Fab’s leaders got together for a series of offsite planning meetings. There, we wrote out The Fab Way. It’s a statement of how we work. It expresses our values.

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Page 1: The Fab Way - January 2013

The Fab WayJanuary 2013

Monday, January 28, 13

Page 2: The Fab Way - January 2013

At the start of 2013, Fab’s leaders got together for a series of offsite planning meetings. There, we wrote out The Fab Way. It’s a statement of how we work. It expresses our values.

Monday, January 28, 13

Page 3: The Fab Way - January 2013

Fab aims to be the world’s number one everyday design retailer.  We are focused squarely on winning the global online design market.

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Page 4: The Fab Way - January 2013

Being the best isn’t easy. This is supposed to be hard. It’s supposed to be challenging.

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Page 5: The Fab Way - January 2013

Because of our big mission we are always striving for more. It’s never just good enough. It has to be Fab.

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Page 6: The Fab Way - January 2013

The Fab Way is WOW! We don’t just do good, or great, we strive for WOW! in everything we do.

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Page 7: The Fab Way - January 2013

We set big aggressive goals and then we focus on hitting them.

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Page 8: The Fab Way - January 2013

We celebrate our successes. Big time. This is hard work. We make sure to take time to acknowledge when our team goes above and beyond and hits big milestones.

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Page 9: The Fab Way - January 2013

But, we celebrate our challenges more than our successes. We focus more on why we suck than why we are great. Taking on our challenges makes us stronger.

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Page 10: The Fab Way - January 2013

We are never complacent.

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Page 11: The Fab Way - January 2013

We are emotional. That’s a good thing. It’s part of our core. Fab has personality. And it’s key to our connecting with our customers.

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Page 12: The Fab Way - January 2013

We back up our emotions with data.

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Page 13: The Fab Way - January 2013

We make mistakes.

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Page 14: The Fab Way - January 2013

We learn from our mistakes and try not to repeat the same mistake twice.

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Page 15: The Fab Way - January 2013

We hire for talent and fit. You need to have both to make it at Fab.

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Page 16: The Fab Way - January 2013

Fab People.Are. Modern. Colorful. Quirky. Passionate. Smart. Dedicated. Fun.

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Page 17: The Fab Way - January 2013

Fab People Get Shit Done.

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Page 18: The Fab Way - January 2013

To succeed at Fab you have to live Fab. You need to have a solid answer to the question: Why Fab? Why, at this moment in time are you meant to work your butt off for Fab?

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Page 19: The Fab Way - January 2013

No assholes allowed. No one is tolerated just because they are smart or aggressive.

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Page 20: The Fab Way - January 2013

No bullies. No one shouts down another voice or dominates the discussion. We listen.

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Page 21: The Fab Way - January 2013

We challenge each other. Not to be jerks, but to spar and to strengthen our convictions through healthy debate and lively discussion.

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Page 22: The Fab Way - January 2013

We only work with people we like to work with and like to be around.

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Page 23: The Fab Way - January 2013

Culture is created by actions, not by meetings or committees. This is our culture. Live it.

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Page 24: The Fab Way - January 2013

Less meetings. More doing.

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Page 25: The Fab Way - January 2013

We’re only as good as the products we sell. Everything we do starts with the merchandise and then flows from there.

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Page 26: The Fab Way - January 2013

But, frankly, selling is the easy part. Great product sells itself. We best just get out of the way and focus on amazing service. Sales go up and down. Service lasts forever.

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Page 27: The Fab Way - January 2013

The Fab Way is making people smile. Everyone’s got a customer, be it external or internal. Ask yourself, “will it make my customer smile?” If yes, do it. If not, don’t do it.

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Page 28: The Fab Way - January 2013

Our Fab formula combines a big vision, clear direction, challenging leadership, incredibly smart and dedicated people, and the best place in the world to work.

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Page 29: The Fab Way - January 2013

Stay humble.

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Page 30: The Fab Way - January 2013

Make it Fab.

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Page 31: The Fab Way - January 2013

Smile, you’re designed to.

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