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http://ITTradeAssociations.com SUMMARY SLIDES: The ASCII Group offers to find out for IT resellers what their customers think of them, but resellers still will need to the problem-resolution. Copyright (C) SP Home Run Inc.
Citation preview
SPHomeRun.com
Courtesy of the
Small Business Computer Consulting Blog
http://blog.sphomerun.com
The ASCII Group
Finds Out What
IT Reseller Clients
Really Think
Creative Commons Image Source: Flickr Official GDC
SPHomeRun.com
IT Resellers Need
to Get Honest
Opinions Back
from Customers
Sponsored by ITTradeAssociations.com
SPHomeRun.com
About How Well
they Have Been
Served
Sponsored by ITTradeAssociations.com
SPHomeRun.com
The Problem,
Apart from
Motivation, is
Often One of Time
and Resources
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SPHomeRun.com
The ASCII Group
Offers a Solution
to IT Reseller
Members with a
Service
Sponsored by ITTradeAssociations.com
SPHomeRun.com
For Conducting
Live Calls to
Gauge Customer
Satisfaction, Beyond
Web-based Surveys
Sponsored by ITTradeAssociations.com
SPHomeRun.com
How Far Does the
Service Go?
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SPHomeRun.com
A Similar Level of
Quality and
Cost-effectiveness
with other
Marketing Services
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SPHomeRun.com
IT Resellers
Still Need to
be Prepared to
Take Action on
any Issues Raised
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SPHomeRun.com
The ASCII Group
Can Uncover
Problems, Only
the Reseller can
Fix those Problems
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SPHomeRun.com
Resellers Must
Stay in Command
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SPHomeRun.com
Customer
Satisfaction
Surveys are an
Important Part of
Marketing
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SPHomeRun.com
Also More Effective
when Linked
to an Overall
CRM System
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SPHomeRun.com
This Allows Your
Company to Track
Information
Received and
Actions Taken
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SPHomeRun.com
If a Reseller
Outsources Parts
of its Customer
Relationship
Activities,
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SPHomeRun.com
It Still Needs
to be in Overall
Command
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SPHomeRun.com
Checking on the
Quality of an
Outsourced
Service Like this
is also Important
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SPHomeRun.com
Options include
the IT Reseller
Discretely
Following up
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SPHomeRun.com
With a Close
Customer Contact
After the Purchase
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SPHomeRun.com
The Reseller can
also Include its
Own Contact
Details in the List
to be Called
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SPHomeRun.com
This Will Make it
Appear to be Simply
Another One of the
Customers to be
Surveyed
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SPHomeRun.com
Have You Ever
Had any
Surprises, Good
or Not so Good,
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SPHomeRun.com
About What a
Customer Thought
of You?
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SPHomeRun.com
How Did You
Find out?
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SPHomeRun.com
Tell Us About
Your Experiences
in the COMMENTS
Section
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SPHomeRun.com
Copyright © SP Home Run Inc. All worldwide rights reserved.
SP Home Run is a registered trademark of SP Home Run Inc.
Creative Commons Image Source: Flickr Official GDC
Recommended Reading:
Top 9 IT Trade Associations for Small Business VARs, Integrators,
IT Solution Providers, MSPs, System Builders,
Computer Repair Businesses,
and Computer Consulting Firms
Download this Free Special Report Now at
ITTradeAssociations.com