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THE 5 STAGESOF FACILITIES MANAGEMENT MEASUREMENTA story of how a few little changes create BIG success.
MEET FRAN.She’s an innovative and skilled facility manager for a fast-growing, successful business.
1The 5 Stages of FM Measurement
2The 5 Stages of FM Measurement
FRAN LOVES HER JOB. BUT SHE’S ALSO A LITTLE STRESSED.
(OK, a lot stressed.)
3The 5 Stages of FM Measurement
Fran makes sure the workspace is optimized and employees have the space and resources they need to be productive. She also has to provide the C-suite with quality metrics to effectively plan for the future.
Whew.
4The 5 Stages of FM Measurement
Busy facilities managers like Fran (and you) rely on data to achieve their goals. The more data she has, and the better it’s organized, the more efficient and effective she can be at her job. But without the right tools, she feels overwhelmed, frustrated and ineffective.
Getting the right data to optimize your workspace today and into the future is a process.
5The 5 Stages of FM Measurement
This is not a quick fix. Let’s watch as Fran explores these five stages to success.
STAGE ONE Disparate Systems
and Reports
STAGE TWO Manual Central
Reporting
STAGE THREE Integrated System & Reporting
STAGE FOUR Proactive Planning
STAGE FIVE Predictive Modeling
6The 5 Stages of FM Measurement
STAGE ONEDisparate Systems and ReportsFran currently has a separate system and report for
everything, such as a seating chart created on office
blueprints and a spreadsheet that lists each piece of
equipment and its location.
This stage isn’t helping Fran at all.
It’s time to move on.
When employees have a facility work order, they email
Fran. When new hires are on-boarded, HR emails
Fran. When space is redesigned, the space planner
emails Fran. Each function is siloed with its own
processes and tools.
7The 5 Stages of FM Measurement
8The 5 Stages of FM Measurement
STAGE TWOManual Centralized ReportingFrustrated by being forced to hunt down
information across dozens of platforms,
Fran creates a master spreadsheet.
9The 5 Stages of FM Measurement
This system is an improvement, but it’s
still not efficient enough for her liking.
Now she can quickly review all the data she needs
whenever she needs it. There’s just one problem: It’s still
up to her to manually enter this information. When Fran
is really busy (which is always), she sometimes forgets
to update her reports. And there’s always a chance for
human error.
10The 5 Stages of FM Measurement
STAGE THREEIntegrated System and ReportingOverwhelmed by the effort to manually collect
data and create reports, Fran implements facility
management software that consolidates all the
various systems and data into a centralized database
allowing her to automatically generate reports.
676766
11The 5 Stages of FM Measurement
Finally, Fran is getting closer. It’s not
perfect, but she believes it will be soon.
Finally, she has a system in place to automatically track
and capture the data she needs to make split-second
decisions throughout her workday. She hasn’t yet
amassed enough historical data to accurately measure
her success and plan ahead—but she’s moving in the
right direction.
12The 5 Stages of FM Measurement
STAGE FOURProactive PlanningAfter a few months of using her new facility
management software and centralized reporting
process, Fran now has access to historical data that
helped set her baseline, measure her goals and
better communicate with the C-suite about plans
for enhancing workplace productivity.SPACEUTILIZATION
SYSTEMAUTOMATION
HISTORICALDATA
ROI
T
13The 5 Stages of FM Measurement
Fran feels like a giant weight has been lifted
off her shoulders. We’re getting warmer!
Fran has used her data to help improve space
utilization and enhance service delivery to employees.
Not only does this process make Fran’s job easier, it
impacts the bottom line. She can closely track resources
and services and monitor expenses. And she can be
more responsive to employee needs, which contributes
to an overall increase in productivity.
14The 5 Stages of FM Measurement
STAGE FIVEPredictive ModelingFran has been using her centralized, automated and
streamlined reporting method for several quarters and
has collected over a year’s worth of reliable data.
15The 5 Stages of FM Measurement
Ahhh, this stage is just right.
Fran has never been happier.
Now, she can quickly identify and repair operational
inefficiencies, develop proactive maintenance
schedules, provide a workspace that supports
employee productivity and engagement and
provides her the right information to visualize
the future.
16The 5 Stages of FM Measurement
As Fran demonstrated, mastering FM data doesn’t happen overnight. It requires dedication, time and a commitment to improving processes. But with the right tools in place, facilities managers like you are experiencing exponential success.
When it comes to data, as Fran
discovered, the sky’s the limit.
STAGE ONE Disparate Systems
and Reports
STAGE TWO Manual Central
Reporting
STAGE FOUR Proactive Planning
STAGE FIVE Predictive Modeling
STAGE THREE Integrated System & Reporting
17The 5 Stages of FM Measurement
You’re a powerful facilities manager, but even the best of the best can’t do it alone. iOFFICE was created to help facility leaders like you do even more (with fewer headaches).
Ready to learn more?Request a free demo today!
FREE DEMO TODAY!