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Using community and word of mouth to engage customer horizontally
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E = wMC2
The Ten C2C Marketing
ManifestoYuswohady
MarkPlus Insitute of Marketing
2Marketing ENERGY Word of MOUTH (MOUSE)
Customer COMMUNITY
Offline
Online
2Marketing ENERGY Word of MOUTH (MOUSE)
Customer COMMUNITY
“LOW BUDGET HIGH IMPACT”MARKETING
Offline
Online
Janganlah Anda bekerja kerasuntuk pelanggan.
Pelangganlah yang bekerja kerasuntuk Anda.
WHY “LOW BUDGET HIGH IMPACT”?
Adapted from: Robert T. Kiyosaki
From INDIVIDUAL customer to NETWORKED members
B
C C C
C
C
C
B
INDIVIDUAL NETWORKED
The future of marketing is
Social Marketing
THE
MANIFESTO
Web 2.0. has unleashed the extraordinary power ofNETWORKED customers.
Manifesto # 1
WELCOME TO THE C2C REVOLUTION
Global Web 2.0 Landscape
Your customers are EVANGELIST.They are your voluntary sales force.
Manifesto # 2
#1 CONSUMER TRUST
13
LAW OF FEW
10% INFLUENCE PURCHASING BEHAVIOR OF OTHER 90%
Your core competence is CONNECTING your customers
Manifesto # 3
Web/Internet is first tool that enables “many to many” or group-based relationships
(n= # of nodes)
Metcalfe’s Law: n2
Reed’s law: 2n
at n=15: 225 for Metcalfe’s Law32,768 for Reed’s Law
HBR February 2001
Web Collaboration/Community Theory
Treat your customer as MEMBER. Find their collective identity,purpose, and passion.
Manifesto # 4
Segment your market based on community’s collective identity, purpose, and passion
The Message:
Person needs to communicate itself,and EXPRESS it’s personal aspirations.Market become human
Manifesto # 5
Auto BlackThrough Community
FACILITATING is your “reason for being”
Manifesto # 6
Weddingku.com Community
AUTHENTICITY is your lifetime differentiator
Manifesto # 7
In the experience-driven economy consumers respond to what is engaging, personal, memorable, and above all, AUTHENTIC
Pine & Gilmore
Iwan Fals is authentic, not fake
Your brand is a CULT. Create ideology around it and spread to your believers.
Manifesto # 8
Law # 8The Cult of Mac
Mac User Community
Your products and servicesshould beCONTAGIOUS
Manifesto # 9
Product with Extraordinary Features
Trust is the real currency.Join the honestCONVERSATION!!!
Manifesto # 11
Fun Fearless Female Community
Engage your most passionate customers to CO-CREATE solutions.
Manifesto # 11
Engage your most passionate customers to CO-CREATE solutions.
#1 EVANGELIST#2 CONNECTING#3 MEMBER#4 EXPRESS #5 FACILITATING#6 AUTHENTIC#7 CULT#8 CONTAGIOUS#9 CONVERSATION#10 CO-CREATION
THE TEN MANIFESTOS
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