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Saurabh presented these slides as a stand-in for Sean McClean who was unable to appear in his scheduled time slot (but did record later and you will find his slides in this channel) This presentation looks at configuration management and practical tips for ITSM practitioners. To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.com Submit to speak at #TFT14 here: list.ly/list/7Pn-tft14-february-2014
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