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At TFT13, I take the TFT12 presentation - Balanced Diversity: A Portfolio Approach to Organisational Change - a stage further and place the framework into a context of an organisational change methodology to ensure that the right practices for the change in hand are selected. No change is the same and therefore the practices employed to enable a successful outcome will be different for each change. This presentation will reveal the knowledge that must be gathered and the questions that must be answered to ensure the right practices are chosen and how that can be accomplished. To find out more about TFT, the only 24 hour global virtual ITSM conference, visit www.tomorrowsfuturetoday.com
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Karen Ferris
Director, Macanta Consulting
Balanced Diversity
Which Practices for Which Change?
Portfolio Approach
Our Methodology
DARE Methodology
Discover
Assemble
Realise
Embed
BA
LAN
CED
DIV
ERSI
TY
A P
ort
folio
Ap
pro
ach
to
Org
anis
atio
nal
Ch
ange
DISCOVER
Understand the
change
Understand the
organisation
ASSEMBLE Change management team
Sponsorship structure
Sponsors and stakeholders Readiness assessment
REALISE
EMBED
Case Study
The Situation
• Lack of buy-in
• Reverting to old ways of working
• Disillusionment
• Frustration
• Apathy
• Isolated acceptance
Before
Selection Criteria
• Is it most likely to solve the problem / issue or address
the opportunity?
• Does it match the culture of the organisation / target
audience?
• Does it address the needs of the target audience?
• Does it address the stage of behavioural change of
the target audience?
• Are the skills available to carry out the practices?
• Can the skills be obtained (internally or externally)?
• Is there time?
• Are resources available (financial, people, materials,
logistics, supporting systems etc)?
After
• Recognise (ENGAGE)
• Allocate resources (SIGNAL)
• Customise (COMMUNICATE)
• Create new roles (ASSIGN)
• Assign responsibility
to senior leadership (ASSIGN)
• Train (TRAIN)
• Monitor / track (ASSESS)
• Scan (LEARN)
• Learn from failure (LEARN)
• Reflect (LEARN)
• Trigger (RAISE AWARENESS)
• Champion (CHAMPION)
• Ask (INVITE)
The Results
• Recognition of need to change
• Modelling of desired behaviours
• Involvement
• Show of commitment
• Increased capability
• Achievement of goals and objectives
• Foundation for the next change cycle
Summary
• Use the framework for all types of changes
• Use it within a change management
methodology e.g. DARE
• Ensure a balanced portfolio approach
• Choose a diversity of practices
• Use it for each change
• Revisit on a regular basis
Email: [email protected]
Website: www.macanta.com.au
www.karenferris.com
Twitter: @karen_ferris
Facebook: http://www.facebook.com/MacantaConsulting
Mobile: +61 (0)425 728 498