Embed Size (px)
Citation preview
Analysing a phone bill
Presented by:
Debayan Dutta(A13006)Ayan Das(A13005)Pankaj Kumar Singh(A13010)Ashish Ranjan(A13004)
Agenda
Overview
Descriptive Analysis
Review Of Current Plan
Recommended Plans
Predicting Customer Details
OverviewOverview of the Analysis
Call Details SMS Data Usage Usage Patterns Current Plan Recommend Alternate Plans Predict Customer Demographics
Problems Encountered Unorganised Format of the data available Mismatch b/w summary and itemised bill Unclean data
Pre-processing Arranged data in same formatUsed macro to merge all data usage sheets to a single sheet
Tool Used: MS-Excel
Time of the call: Peak, Off Peak
Descriptive Analysis
Total Call duration : 235 Minutes
During a day, maximum calls are made in the evening (3 to 7 pm)
During weekdays, call volumes are significantly high(76%), lowest on Saturday
Descriptive Analysis
Called Numbers
Called Destinations
Called numbersService provider/Called
Destinations Count of Mobile numbers Sum of Duration (Min:Sec)3324189090 Landline 27 399836031806 Vodafone 8 179903383201 Airtel 10 159051459889 Vodafone 9 139830048410 Vodafone 8 139748365880 Airtel 10 119830274475 Vodafone 9 10
Descriptive Analysis
SMS Usage Details
False : Week DaysTrue : Week EndTotal SMS : 236
Descriptive Analysis
DATA USAGE
Maximum Data usage : Weekend (52%)
Peak Time of usage during weekend : 11 am to 12:30 pm
Weekday Peak time Usage : 7 am to 7:30 am & 9 pm to 9:30 pm
Review Of Current Plan
Current Plan
Monthly Rental(Calls) 299
50 SMS PACK 50
2GB_3G_Data plan Rental 499
Total 848
Tax @12.3 % 952.3
Usage Details Units
Total Local Calls 235
STD Calls 5
SMS (Local) 236
Conference Calls 40
Data Usage 2.12 GB
Recommended PlanPlan which offers data usage at low cost
Plan which offers free local calls at low cost
Plan with combo plan which can offer data usage as well as call facilities
Recommended Plans
Free SMS(Rs) Local/National * excluding Roaming 500 SMS/month (Local + STD)
Free Local Talk Time Worth Rs. * excluding Roaming 500 mins (Local + STD)
Rental 321
Clip NIL
Free Data Usage Free 1GB 3G Data **
Monthly Commitment 321
Monthly Pack
3G MobileNet 156
Rs.156 1 GB 0.3P/10KB 30 days
Plan 1 : Reliance GSM(Post paid ) Total = Rs.536
Recommended Plans
Monthly Pack3G MobileNet 448
Rs.448*
2GB Free Data + 300 Talk Time ( Local & STD calls only)
10p/10KB 30 days
Plan 2: Reliance GSM(Prepaid) Total = Rs.566
SMS Pack 11
110 Local & National SMS (Available only in Paper)
7 9.79
14 SMS @ 5 Paise / SMS 30 12.46
39 SMS @ 1 Paise /SMS 30 34.71
Recommended Plans
Rental Rs. 249
CLIP (optional) Free
Free Minutes 500 Local Minutes
397 3072 MB 393 3840 MB 30 Days
Local SMS pack - Rs 25 500 free local SMS
Plan 3-Aircel India One 249 PlanTotal = Rs.753
Prediction of Customer Details
All calls with time•On reaching office•Gradual increase from 1PM•Peak at end of work•While driving back•No weekend call after 7PM•Sometimes weekend work
All Landline calls•No weekend calls to landline after 7PM•The landline is residence phone
Prediction of Customer Details
Profession •Working class individual, regular shift, may be executive rank
