Telco 4.0 Business Operating Model Value Proposition Overview

EA-envision:

The Journey Towards Global Telco Futures: - Telco 4.0 ©

Enterprise Data Cloud™

Telco 2.0™ v. Telco 4.0 © – Positioning

• STC - Telco 2.0™ Model– Macro-economic Telco 2.0™ Model– Defines a global framework for Telco

Demand / Supply Market Operations– Externally referenced – “big picture”

• STC - Telco 2.0™ Roles– Network Provider

• Telco Service Delivery Agent – manages the Network Domain – Network Design-Build-Operate

– Integrator• Telco Service Access Broker –

manages the interface between Network and Service Domains

– Service Provider• Retail – Customer Domain –

manages the relationship with consumers of Telco Products

• EA-envision: - Telco 4.0 © Model– Micro-economic Telco 4.0 © Model– Describes the Future Telco Business

and Technology Operating Models– Internal Reference Model – detailed

• EA-envision: - Telco 4.0 © Model– Telco 4.0 Future Master Plan ©

• Telco 4.0 Future Model• Telco 4.0 Strategy Model• Telco 4.0 EPM - Enterprise

Performance Management Model – Telco 4.0 Strategic Enterprise

Management Framework ©• Telco 4.0 Business Operating Model -

BOM • Telco 4.0 Enterprise Architecture

Model - EAM• Telco 4.0 Enterprise Technology

Operations Model - ETOM

EA-envision: Strategic Enterprise Management Framework ©

Telco 4.0 © – Timeline

• Evolving 1990’s - Telco 1.0– Fixed Line– Voice / Data– ISDN

• Deploying 2000’s - Telco 2.0– Fixed Line– Broadband Internet – Voice over IP (VoIP)

• Intensive 2000’s - Telco 3.0– 3G Mobile Voice / Data– GPRS / UMTS / WAP– Mobile Internet

• Pervasive 2010 - Telco 4.0 ©– Smart Devices– Cloud Computing– 4G / Edge / ETOM– Mobile Broadband– Mobile Voice over IP (MVoIP)– Fixed-to-Mobile Convergence– Next Generation Network

(NGN) Architectures


Telco 4.0 © – Executive Summary

• Telco 4.0 © – Introduction– Over the next ten years radical transformation in the European Telecommunications

sector will revolutionise Telecommunications service provision for both Fixed-line (VPN) and Mobile Service Providers –, Mobile Network Operators (MNO) and Mobile Virtual Network Operators (MVNO) – including new entrants – and for all of the Telecommunications support services – systems integrators and software vendors, network design-build-operate firms and network equipment suppliers.

– Changes to the Legislative, Business and Technology Landscape will equally create threats and opportunities for both existing market participants and for new entrants. The proposed study seeks to understand the impact of those future changes, to be able to differentiate between future winners and losers – and to prepare Telco's to rapidly absorb change in order to be able to exploit the opportunities of Telco 4.0 ©

• Telco 4.0 © – Drivers• Telco 4.0 © Legislative Drivers – Future Shared Services Cellular Networks

– Telco 4.0 © Business Drivers – Competition, Convergence and Consolidation– Telco 4.0 © Technology Drivers – Next Generation Network (NGN) Architectures,

Fixed-to-Mobile Convergence, Cloud Computing, Smart Devices, Vehicle Telemetry, 4G / Edge, Mobile Broadband Internet and VoIP, Windows Phones / iPhone / PDAs

Telco 4.0 © – Agenda• Summary Presentation

– Part 1• Future Research

• Total – 17 Slides

• Overview Presentation– Part 1

• Future Research• Strategic Enterprise

Management Framework ©– Part 2

• Business Transformation– Appendices

• Business and Technology Strategic Alignment

• Business Innovation• Total – 63 Slides

• Detailed Presentation– Part 1

• Future Research• Strategic Enterprise

Management Framework ©– Part 2

• Business Transformation– Appendices

• Mobile Virtual Network Operations (MVNO)

• Cloud Computing• Smart Devices• Case Studies

– Highways Agency– Société Générale– Border Security

• Business and Technology Strategic Alignment

• Business Innovation• Total – 100 Slides

Telco 2.0 Business DomainsTELCO 2.0 DOMAINS

Operational Support Systems (OSS)Telco 2.0 NETWORK DOMAIN

Business Support Systems (BSS)Telco 2.0 CUSTOMER DOMAIN

Enterprise Support Systems (ESS)Telco 2.0 INTEGRATION DOMAIN

Environment Management

Network Hand Held Devices

Retail Customer Management

Mediation and Billing

Marketing Settlements Head Office

Future Management

SustainabilityRenewable Resources

Future Shared Network

Infrastructure 3G GPRS /

UMTS Roll-out

Future Handset Hand Held Device and

Smart Device Propositions

Future Retail Landscape

Strategic Foresight and Future

Management

Future Telco Markets and Landscape

Future Telco Interconnect Wholesale

Contracts and Settlements

Future Telco Policy and Legislation

Strategy and Planning

HydroelectricitySolar, Wind and

Tidal Power Geothermal

EnergyBio-fuels

3G Cellular Satellite,

Broadcast, Wireless Network Planning

MVNO / MVPN Propositions

Smart Metering -Planning and

Transition

Retail Proposition, and Customer

Offer,

Customer, Experience and

Journey

Customer Insight and Loyalty

StrategyTelco Micro-marketing

Enterprise Risk Management

Framework ©s- Outsights

- COSO

Statutory and Regulatory Compliance

-Offcom

Business Operations

Micro-GenerationCHP Combined Heat & Power

InventoryProvisioning

Work Scheduling

Job Management

Smart Metering and Energy

Data Management

Retail OperationsValue Chain Management

Customer Business Operating Model

(BOM)

Telco Mediation, Rating & Billing

Business Operating

Model (BOM)

Customer Relationship Management

Product / Tariff Management

Contracts and Settlements Balancing, & Optimisation

Enterprise Governance, Reporting and

Controls-IFRS-SOX

Enterprise Architecture

Network Infrastructure ArchitectureDigital Media

Streaming

Smart Meter Infrastructure Architecture

MVNO / MVPN Platforms

Supply Chain, EPOS, Retail

Merchandising Architecture

Customer Domain Architecture

CRM Systems

Mediation andTelco Billing Architecture

PLCM / CRM Architecture

Contracts and Settlements Architecture

Financials andSettlements Enterprise Document

Management

Solution Architecture

Network Infrastructure Management

Solution Design

Smart Meter Energy Data Management

Solution DesignWAP

Supply Chain , EPOS, Retail

Merchandising Solution Design

Contact and Campaign

Management Solution Design

Mediation and Billing Solution

Design

PIMS / CRMContact and Campaign

Management

Contracts and Settlements Management

Solution Design

Enterprise Performance ManagementDWH and BI

Systems Management

GIS Mapping and Network

GazetteerNetwork

Monitoring & Control Systems

Meter Network ManagementEnergy Data

Collection and Aggregation

Systems

Supply ChainEPOS / Retail

Systems and CRM Systems


SystemsContact and Campaign

Management

Telco Billing and Collection

Systems

PIMS Systems CRM Systems


Systems-Allegro-Endur-Zainet

COTS IS RetailCOTS FI CO

SD SEMSSM

BI and BWFileNet, ECM

Infrastructure Management

Telco Network Infrastructure

Monitoring and Control

Meter Infrastructure Management

EPOS Network Multi-media Channel Access and Fulfilment

Multi-media Channel Access and Fulfilment

On-demand Computing and

Shared Services

Virtualisation, AutomationOn-demand

Computing and Shared Services

Virtualisation, Automation, On-

demand and Shared

Services

EA-envisionEA-envision

Telco 4.0 © – The Journey…..Part 1

Part 2

Part 4

Future Research

Strategic Outcomes,Goals and Objectives

Strategic Foresight

Strategy Development

Organisation Change &Process Re-engineering

Business Change

Technology Change

Business Architecture

Enterprise Governance,Reporting and Controls

Business ProgrammeManagement

Infrastructure ArchitectureInfrastructure Planning

Telco 2.0™

Telco 4.0 ©

Business Programme PlanTechnology Project Plans

Information Architecture

Business Operating ModelBusiness Planning

Enterprise TechnologyOperations ModelTechnology Strategy

Strategic EnterpriseManagement Framework ©

Future Management Plan

OSS BSS ESS

Solution ArchitectureSystems Planning

IS / IT Strategy Enterprise Architecture

Enterprise ArchitectureFramework © Part 3


Telco 4.0 © Business Domains EA-envisionEA-envision

TELCO 4.0 DOMAINS

Operational Support Systems (OSS) Business Support Systems (BSS) Enterprise Support Systems (ESS)


Network Smart and Hand Held

Devices


Telco Billing Rating and Mediation

Marketing Settlement Head Office

Future Management


NGN – Nest Generation

Network Architectures 4G / Edge

Future Handset PDA and Hand Held DevicesSmart Device Propositions

Future Telco Retail Model

and Landscape

Social AnthropologyEthno-graphicsDemographics

Strategic Foresight and Future Management



Contracts and Agreements




Tidal Power Geothermal Energy

Bio-fuels

4G / Edge Cellular Network Planning UMTS /

GPRS 3G Rollout

MVNO / VPN Propositions


TransitionElectronic Toll & Congestion Mgt.

Telco Retail Proposition and Customer OfferProduct / Service Packaging and Development

Customer Offer, Experience and Journey PlanningMicro-marketing and Mass-customisation

ETOMTelco Consolidation and Convergence

Mediation Rating and Telco Billing IS / IT

Planning and Strategy

Customer Insight & Loyalty Strategy Customer Profiling, Streaming and Segmentation

Enterprise Risk Management Framework ©s- Outsights- COSO

Enterprise Governance, Reporting & Controls-IFRS-COBIT-SOX

Business Operations


Civil EngineeringEnvironment Management


Work Scheduling

Job Management

Smart Metering and IDEX

Energy Data Management

Electronic Traffic Management



Business Operating Model (CRM BOM)

Mediation, Rating and Telco Billing Business

Operating Model (BOM)

Product / Tariff Management Campaign Management


Enterprise Performance ManagementsDWH / BIAnalyticsData Mining


Asset and Environment Management Architecture

Network Infrastructure Architecture

Smart Meter Infrastructure Architecture MVNO / VPN

Platforms

Supply Chain, EPOS, Retail Merchandising Architecture


Customer Profiling, Streaming and Segmentation

Mediation Rating and Telco Billing Architecture



Financials andSettlements

Enterprise Document Management


Asset and Environment Management

Solution Design


Solution Design

Smart Meter Information

Management MVNO / VPN

Solution Design

Supply Chain , EPOS, Retail Merchandising Solution Design

Contact Centre Solution Design

Mediation Rating and Telco g Billing Solution

Design

PIMS / CRMContact and Campaign Management Solution Design

Contracts and Settlements Management Solution Design

Enterprise Performance ManagementDWH and BI Architecture

Systems Management

Plant, Building, Site and Environment

Management Systems


GazetteerNetwork

Monitoring & Control

Systems

Energy Data Collection and Aggregation

SystemsMVNO / VPN

Meter Network Management

Supply ChainEPOS / Retail Systems and CRM Systems

Contact Centre and Customer SystemsOracle CRMCOTS CRMUnica / CognosClarityOnyx

Telco Billing and Collection SystemsOracle BRMSingleViewAmdocsKeenanGeneva

PIMS Systems CRM SystemsCampaign Management Systems

Contracts and Settlements Management Systems

Oracle e-business Suite, BRM, CRM COTS IS Retail, Ent. Portal, MDM, Pi, FI CO SD BPEM, SEM, SSM. BI and BWIBM FileNet, ECM


Telco Network Infrastructure Telco NetworkMonitoring and

Control

Network Security

Anti-trafficking and Counter-

terrorist measures

Smart Device Infrastructure ManagementStandardised Terminating Equipment

Business ContinuityDisaster RecoveryEPOS Network


Avaya, Genesys, Nortel Switches


Document Print Management

Diallers / Routers

On-demand Computing and Shared ServicesVR IVR / DiallersCisco Routers

Virtualisation, Automation On-demand Computing and Shared Services

Desktop ServicesClient Inventory, Provisioning, Help Desk and SupportBusiness Continuity

EA-envision: Telco 4.0 © Overview

EA-envision is seeking Business Partners with whom to collaborate on the envisioning, design, development and marketing of a Future Master Plan and Strategic Enterprise Management

Framework © - a future template and set of strategic reference models for managing the Transition towards the Mobile Telecommunications Enterprise of the Future

- Telco 4.0 © Future Business Operating Model ©

(summary and detailed presentations are also available on request)


Telco 4.0 © – Purpose of the Study

• Telco 4.0 © – Introduction

– Over the next ten years, radical changes to the Legislative, Business and Technology Landscape will revolutionise both Fixed-line & Mobile Service Providers and Telecommunications industry support segments.. Change will equally create threats and opportunities for both existing market participants – and new entrants.

– The proposed study seeks to understand the impact of those future changes, to be able to differentiate between future winners and losers - and to prepare Telco's to rapidly absorb change in order to be able to exploit the opportunities of Telco 4.0 ©

• Telco 4.0 © – Drivers

– Telco 4.0 © Legislative Drivers – Future Shared Services Cellular Networks– Telco 4.0 © Business Drivers – Competition, Convergence and Consolidation– Telco 4.0 © Technology Drivers – Next Generation Network (NGN) Architectures,

Fixed-to-Mobile Convergence, Cloud Computing, Smart Devices, Vehicle Telemetry, 4G / Edge, Mobile Broadband Internet and VoIP, Windows Phones / iPhones / PDA


EA-envision: Telco 4.0 © Part 1 - Future Research

EA-envision is seeking Business Partners with whom to collaborate on the envisioning, design, development and marketing of a Future Master Plan -

a future Framework © and set of reference models for envisioning and planning the Mobile Telecommunications Enterprise of the Future

- Telco 4.0 © Future Business Operating Model ©

(overview and detailed presentations are also available on request)


Part 1Future Research


Strategic Foresight


Telco 1.0



Telco 4.0 © – Approach• The approach and key steps towards achieving all of the desired objectives and

deliverables (as identified in the following slides) would be as follows: -

– Formulate and agree the scope of the Telco 4.0 © Futures Study and identify the key opportunities, problems, issues, risks and questions to be answered by the review

– Identify and research the 2-3 leading Telco's in each Telco Market Segment who are enabling or delivering next-generation 4G Telco products and services based on policy-led, strategy-driven, innovative and effective foresight and futures research

– Conduct the review using global internet content research, Delphi Oracle, telephone and face-to-face interviews and questionnaires wherever possible and appropriate

– Analyse the findings and extract both critical success factors and critical failure factors with observations and lessons learned from the survey and research data

– Prepare, analyse, present, agree and publish the final survey and research data, scenarios, business operating models, reports, findings and recommendations

– Plan, prepare and deliver futures consulting assignments with Telco 4.0 © clients

– Design, agree and publish a Telco 4.0 © Future Management Plan


Telco 4.0 © – Future Master Plan

Plan for the Future

Action the Plan

Analyse the Impact

Telco 4.0 ©Future Master Plan

Possible, Probable and Alternative Future Scenarios

Strategic Outcomes, Goals and Objectives

PROCESS VIEW


Exploit Technology in order toAchieve Business Outcomes

Enterprise PerformanceManagement Framework

CSF’s KPI’s Metrics

Telco 4.0 © – Objectives• To understand global best practices for conducting Telecommunications 2.0 related foresight and

futures research – with a number of leading Telco Service Providers – identified and selected for outstanding excellence and achievement

• To examine how such futures studies might be scoped, planned and initiated and how to define and develop the key approaches and techniques adopted

• To learn how to use the outputs of this study to drive policy making, future planning, strategy development, business transformation and technology change

• To understand the critical success factors and lessons learned from leading Telco Service Providers and also to identify key case study examples of successful business change driven by foresight – and also examples of where it failed, and the reasons why strategic business transformation was unsuccessful

• To develop and deliver a range of client consulting assignments from a half-day Telco 4.0 © Executive Briefing for your clients leadership team to a 5-day Telco 4.0 © Futures Training Programme for their analysts, planners, strategists and futures researchers - based on the business models, methods, techniques and best practices – delivered via Models, Data, Information and Content in the Telco 4.0 © Future Plan and Strategic Enterprise Management (SEM) Framework ©

– Telco 4.0 © Executive Briefing Half-day • Telco 4.0 © Futures Seminar 1 day – Telco 4.0 © Futures Workshop 3 day • Telco 4.0 © Futures Training Programme 5 day

– Telco 4.0 © Future Management Plan • Telco 4.0 © Strategic Enterprise Management Framework



Manage the Future

Achieve BusinessOutcomes

Exploit Technology

FutureMasterPlan

TechnologyMaster Plan

BusinessMaster Plan


Telco 4.0 © Future Master Plan

PLANNING VIEW

Telco 4.0 © – Deliverables• The key deliverables for the Telco 4.0 © Future Plan are as follows: -

– A report on best practices in policy led foresight and futures research from selected leading-edge Telco Service Providers - Telco 4.0 © Industry Best Practices Report

– A Plan to develop & execute futures consulting assignments with Telco 4.0 © clients: -

• Half-day Telco 4.0 © Executive Briefing for client senior leadership team on how to sponsor, direct and scope effective foresight and futures research programmes

• 1 day Telco 4.0 © Futures Seminar for client key policy makers and managers on planning and managing effective foresight and futures research for business transformation

• 3 day Telco 4.0 © Futures Workshop for your key client managers and lead planners, strategists and futures researchers on delivering effective and incisive foresight and futures research programmes leading to technology and business transformation

• 5 day Telco 4.0 © Futures Training Programme - for every one of your clients principle analysts, planners, strategists, architects and futures researchers - covering futures studies paradigms, Framework ©s, methods, techniques, resources and tools for elegant and effective strategic foresight and futures research - promoting incisive business change

• Communicate the final survey and research data, business models, reports, findings & recommendations as a Telco 4.0 © Industry Findings and Report

• Develop and Publish a Telco 4.0 © Future Management Planning Pack• Design & Publish a Telco 4.0 © Strategic Enterprise Management Framework


Telco 4.0 ©Future Master Plan

Horizon Scanning, Eltvllle ModelScenario Planning and Analysis

Telco 4.0 ©Future Management

Possible, Probable and Alternative Future Scenarios

Telco 4.0 ©Business Strategy


Telco 4.0 ©Enterprise

PerformanceManagement

CSF’s KPI’s Business Metrics

ARTIFACT VIEW


EA-envision: Telco 4.0 © Part 1 – Strategic Enterprise Management Framework ©

EA-envision is seeking Business Partners with whom to collaborate on the envisioning, design, development and marketing of a Strategic Enterprise

Management Framework © - a future template and set of reference models for envisioning and planning the Mobile Telecommunications Enterprise of the Future –

Telco 4.0 © Future Business Operating Model ©



Part 1Future Research


Strategic Foresight


Telco 1.0



Telco 4.0 – SEM Framework ©

Strategic Planning

BusinessTransformation

TechnologyTransformation

Telco 4.0 ©Strategic Enterprise

Management Framework ©


Enterprise TechnologyOperations Model (ETOM)

PROCESS VIEW


Business Programme ManagementEnterprise Portfolio Management

Business Operating Model (BOM)Enterprise Architecture Model (EAM)

Business Programme PlansTechnology Project Portfolio

Telco 4.0 © – Agents of Change

• Mobile Telecommunications Futures - Agents & Catalysts of Change

– UK / EU Government Legislation and Regulation• Statutory and Regulatory Compliance• Future Common Shared Services Mobile Wireless Network

– Technology Innovation• 4G / Edge• Mobile Broadband Internet• Mobile Voice over Internet Protocol (MVoIP)

– Business Innovation• Telco 4.0 © / ETOM• Proliferation of Smart Devices• Proliferation of new market entrants – Mobile Virtual Network Operators (MVNO)

– Business Drivers• Competition, Sustainability and Viability• Mobile Telecom Convergence and Consolidation• Corporate Responsibility, Enterprise Governance, Reporting and Controls

Telco 4.0 © – Future Trends• UK / EU Mobile Telecommunications Legislation and Regulation

– Statutory and Regulatory Compliance• Pricing and Competition• Corporate Responsibility, Health and Safety• Mobile Telco Industry Re-structuring – separation of roles

– Separation and segregation of Mobile Network Operators & Telco Service Providers• EU Country-wide Common, Shared Services Mobile Wireless Network

– Independence of Telco Service Providers from Mobile Network Operators

– Future Common Shared Services Mobile Wireless Network• Telco Network Design–Build–Operate Service Providers

– Arquiva, Crown Castle, EUnetworks• Telco Network Equipment Providers

– Cisco, Ericsson, Nokia, Nortel, Siemens

• UK / EU Mobile Telecommunications Futures – – 4G Network Operators – who will provide 4G MVNO platforms in the UK ?

• Existing UK 3G Licence Holders – 3, O2, Orange, T-mobile, Vodafone– 4G Service Providers – who will provide 4G MVNO services in the UK ?

• Existing EU 3G Licence Holders – Telefonica ?• Existing Asia / Pacific 3G Licence Holders – China Telecom, Singtel ?• New Entrants – BNP Paribas, Nomura, Societe General, Tesco, Virgin ?

Telco 4.0 © – Business Drivers

• Competition, Sustainability and Viability– Mobile Virtual Network Operators (MVNO)

• Proliferation of new market entrants

– Mobile Network Operators Consolidation• T-mobile and Orange

• Future Shared Services Mobile Wireless Network– Telco Network Design–Build–Operate Service Providers

• Arquiva, Crown Castle, EUnetworks

– Telco Network Equipment Providers• Cisco, Ericsson, Nokia, Nortel, Siemens


Telco 4.0 © – Technology Drivers

• Next Generation Network (NGN) Architectures– 4G, Edge, IMS, SIP– Mobile Broadband Internet– Mobile Voice over Internet Protocol (MVoIP)

• Enterprise Technology Operating Model (ETOM)– BSS & ESS Convergence – SDP– Fixed to Mobile Convergence (FMC)

• Emerging Technologies– Smart Devices– Cloud Computing



Business Operating Model

Enterprise TechnologyOperations Model

Enterprise Architecture Model

BOM

EAM ETOM

MODEL VIEW


Telco 4.0 © Strategic Enterprise Management (SEM) Framework ©

Telco 4.0 © – Timeline 2010• 2010 – Telco 4.0 ©

– Future Management, Strategy and Business / IT Advisory Consultants start to develop their own Telco 4.0 © Enterprise Framework Propositions

• 2010 – Windows Phones– Windows Phones and iPods with always-on Mobile Broadband Internet

and Mobile VoIP begin to transform Mobile Telecommunications Services• 2010 – Smart Metering

– Meter Operators, Energy Suppliers, Telco, MVNO, Systems Integrators & Business Process Outsource Providers begin to roll out Smart Metering Programmes under the provisions of the UK 2009 / 2010 Energy Bill

• 2010 – Smart Devices– Smart Fridge-Freezers begin to revolutionise Internet Home Shopping

• 2010 – Vehicle Telemetry– Automotive Manufactures roll out Vehicle Telemetry Programmes as

Luxury Passenger Vehicles become Smart-enabled for Safety & Security• 2010 – Cloud Computing

– Smart Devices data messaging - integrated with global Cloud Computing Centres - becomes the fastest growing segment of Mobile Network Traffic


– 4G / Edge Technology is rapidly replacing Legacy 3G / UMTS / GPRS• 2015 – Windows Phones and iPods

– Handset Uptake - Windows Phones, PDAs and iPods account for 70% of the total marketplace. All of your e-mails, Music, Pictures, Documents and internet content is stored across remote global Cloud Computing Centres

• 2015 – Smart Metering– Under the provisions of the Energy Act 2010, Smart Meters account for

nearly half the domestic (B2C) and business (B2B) installed meters base• 2015 – Smart Devices

– Internet Home Shopping via Smart Fridge-Freezers is now the fastest growing Market Channel for the top five largest Food Retailers in the UK

• 2015 – Vehicle Telemetry– All new Passenger Vehicles in the EU are now Smart-enabled by law as

Vehicle Telemetry is used for Electronic Tolls and Congestion Charging • 2015 – Cloud Computing

– Cloud Computing Centres integrated with Windows Phones, PDAs, iPods and Smart Devices is now the largest segment for Mobile Network Traffic


– 4G / Edge Technology has now completely replaced 3G / UMTS / GPRS• 2020 – Windows Phones and iPods

– Windows Phones, PDAs and iPods dominate the handset marketplace with always-on Mobile Broadband Internet featuring Mobile VoIP Services

• 2020 – Smart Metering– Under the provisions of the Energy Act 2010, Smart Meters account for all

of the UK domestic (B2C) and business (B2B) energy supply marketplace• 2020 – Smart Devices

– Internet Home Shopping via Smart Fridge-Freezers is now the dominant Channel for the three largest and most profitable Food Retailers in the UK

• 2020 – Vehicle Telemetry– All Passenger Vehicles in the EU and UK are now Smart-enabled by law

as in-Vehicle Communications is used for Electronic Tolls and Congestion Charging, Active Road Safety and Enhanced Traffic Management, Vehicle Taxation, Policing, Security, Anti-trafficking and Counter-terrorist measures

• 2020 – Cloud Computing– Smart Devices communicating with Cloud Computing Centres becomes

the dominant Mobile Network Traffic segment - using 80% of total capacity


Telco 4.0 ©SEM


Telco 4.0 ©BOM

Business Operating Model

Telco 4.0 ©EAM

Enterprise Architecture Model

Telco 4.0 ©ETOM

Enterprise TechnologyOperations Model

ARTIFACT VIEW


Telco 4.0 © – Value Proposition• Telco 4.0 © Future Master Plan

– Future Management - Possible, Probable & Alternative Future Scenarios

– Business Management - Strategic Outcomes, Goals and Objectives

– Enterprise Performance Management Framework © – CSF’s, KPI’s & Metrics

• Telco 4.0 Strategic Enterprise Management (SEM) Framework ©

– Telco 4.0 © Business Operating Model (BOM)

– Telco 4.0 © Enterprise Architecture Model (EAM)

– Telco 4.0 © Enterprise Technology Operations Model (ETOM)EA-envision: Strategic Enterprise Management Framework ©

Telco 4.0 © – Value Proposition• Telco 4.0 © Future Master Plan

– Future Management - Possible, Probable & Alternative Futures– Business Strategy - Strategic Outcomes, Goals and Objectives– Enterprise Governance, Reporting and Controls

– Telco 4.0 © Future Management• Strategic Foresight – the Eltville Model• Scenario Planning and Impact Analysis• Possible, Probable & Alternative Futures

– Telco 4.0 © Business Strategy• Business Drivers – Competition, Sustainability and Viability• Business Strategy - Strategic Outcomes, Goals and Objectives• Technology Drivers – Future Shared Services Mobile Wireless Network

– Telco 4.0 © Enterprise Governance, Reporting and Controls• Accounting Standards – GAAP, IFRS• Enterprise Risk Management – COSO, Outsights, Basle II, Solvency II• Enterprise Performance Management Framework © – CSF’s, KPI’s & Metrics

Telco 4.0 © – Value Proposition• Telco 4.0 © Strategic Enterprise Management (SEM) Framework ©

– Strategic Management and Enterprise Resources Planning Pack– Future Enterprise Landscape Pack – Business, Functional and Technology

• Business Operating Model (BOM)• Enterprise Architecture Model (EAM)• Enterprise Technology Operations Model (ETOM)

– Telco 4.0 © Business Operating Model (BOM)• Organisation Architecture• Documents, Information Stores and Message Flows• Business Processes, Functions and Business Services

– Telco 4.0 © Enterprise Architecture Model (EAM)• Business Architecture – Organisation and Process Domains• Systems Architecture – Data, Application and Technical Service Domains• Technical Architecture – Media, Computing and Network Infrastructure Domains

– Telco 4.0 © Enterprise Technology Operations Model (ETOM)• Operations Support Systems (OSS) – Network Infrastructure Domains• Business Support Systems (BSS) – Mediation, Rating and Billing Domains• Enterprise Support Systems (ESS) – Marketing, Settlements, HR and Financials

Telco 4.0 © Value Proposition

1. Future Management – What is the Future Management Master Plan for the Future Telco and how can Scenarios for Preferred, Planned and Managed Futures be achieved by implementing the Telco 4.0 Future Management Framework © (Strategic Foresight, The Eltville Model, Horizon Scanning, Extrapolation Analysis, Monte Carlo Simulation, Scenario Planning and Impact Analysis) ?

– Possible Futures – Probable Futures – Alternative Futures – Scenarios – Impact Analysis – Planning – Action

2. Business Strategy – What are the winning Future Telco Business Strategies and how can they be envisioned, designed, developed, communicated and activated (Business Strategy Development) ?

– Strategy Development: - Vision – Mission – Businesses Drivers – Strategies – Outcomes – Goals – Objectives

3. Organisation Architecture – Design of the Future Telco Organisation Establishment to provide an optimised platform for executing Telco 4.0 © business processes (Organization Management) ?

– Organisation Architecture : – Establishment – Roles – Responsibilities – Communications

4. Organisational Development – What is the most effective Organisation Structure for the Future Telco and how can the Telco 4.0 © management structures be designed, developed and transitioned into from the Legacy Telco 1.0 Organisation – leaving behind those unwanted / undesirable aspects of the inherited Legacy Telco 1.0 Organisational Structure (Organizational Transformation() ?

– Organisational Development : – Organisational Change – Training – Team Building – Personal Development

5. Talent Management – How Human Resources will be managed and deployed in the Future Telco for the most efficient utilisation of the available skills and resources across the Telco 4.0 © organisation structure, processes and functions (Human Resource Management and Talent Management) ?

– Talent Management : – Human Resources – Skills – Qualities – Capabilities – Performance



6. Business Process Management – What core Business Processes will be executed by the Telco of the Future, how are they orchestrated and integrated, and how do they contribute towards the delivery of the Telco 4.0 © future master plan / strategic vision (Business Process Management)?

– Strategy Enablers : – Process Orchestration – Collaboration – Productivity – Work Groups – Cyber Library

7. Enterprise Performance Management – How the Performance of every Future Telco individual, process and function (CSF’s, KPI’s and Business Metrics) contribute towards target achievement (Financial Management, Process Management and Enterprise Performance Management)?

– Strategy Enablers : – Action Planning – CSFs – KPIs – Business Metrics – Reporting / Analytics / Data Mining

8. Business Operating Model – What Business Services does the Future Telco implement, how are they integrated, how do they support Business Processes and the Functional Architecture, and how do they contribute to Business Agility for the Telco 4.0 © organization (Business Operating Model)?

– Enterprise Application Integration : – Enterprise Service Bus – Service Registry – Enterprise Services

9. Business Transformation – What Future Telco Business Programmes and Technology Projects need to be planned, how do they enable business change, what processes and IT applications do they change or have impact upon - and how this contributes towards the business strategy of the Telco 4.0 © organization (Business Program Management and Project Portfolio Management) ?

– Enterprise Portfolio Management : - Architecture Master Planning – Business Change – Programme Planning

10. Enterprise Governance, Reporting and Controls – What Future Telco Enterprise Risk Management, Internal Governance and External Compliance initiatives need to be planned, how do they facilitate Corporate Responsibility, Regulatory and Statutory Compliance, what processes and IT applications do they impact upon and change - and how does this contributes towards the ongoing performance, viability and sustainability of the Telco 4.0 © organization (Enterprise Risk Management, Governance, Reporting and Controls) ?

– Risk Framework ©s : – Eltville Model – Outsights – COSO – GAAP – IFRS – Basle II – Solvency II


11. Enterprise Architecture – What To-be Enterprise Architecture Domains need to be designed, developed and implemented, how are they integrated and what information, processes, services and functions are supported by the Telco 4.0 © organization (Architecture Domain Management)?

– Enterprise Architecture : - Business Architecture – Systems Architecture – Technical Architecture

12. Information Architecture – What Information and Data Models need to be supported within the Future Telco enterprise, how they interface and what processes and applications do they support (Information Portfolio Management)?

– Strategy Enablers: - ERP – CRM – Data Warehouse / Business Intelligence – Cloud Computing

13. Functional Architecture – What Information Systems and applications will be available to the Future Telco enterprise, how do they interface and what processes and functions do they support (Information Systems Strategy and Architecture) ?

– Strategy Enablers : - ERP – CRM – Process Orchestration – Collaboration – Productivity – Work Groups

14. Infrastructure Architecture – What Information Technology infrastructure platforms will be supported within the Future Telco enterprise, how do they integrate -= and what data, systems and applications do they support (IT Portfolio Management) ?

– Strategy Enablers: - Virtualisation – Automation – On-demand Computing – Cloud Computing

15. Service Delivery – What Channels Architecture multi-media platforms will be supported within the Future Telco enterprise, how do they integrate and what processes, data, systems and applications will be supported (Multi-media Channels Architecture, IT Service Management, ITIL) ?

– Channels Architecture : - Internet – Call Centre – In-store / EPOS – 3rd party – SMS – e-mail – White Mail– Service Management : - Service Access – Service Provisioning – On-demand Computing – Shared Services


EA-envision:

Appendices


EA-envision: Telco 4.0 © Part 2 – Business Transformation

EA-envision is seeking Business Partners with whom to collaborate on the envisioning, design, development and marketing of a Strategic Enterprise

Management Framework © - a strategic template and set of reference models for building the Mobile Telecommunications Enterprise of the Future – Telco 4.0 ©



Part 2


Business Change





Telco 4.0 © – Sponsorship• Business Sponsorship

– CEO, Finance, Operations, Planning and Strategy Directors– Strategic Foresight (Scenario Planning and Impact Analysis)– Future Master Plan (Eltville Model)– Strategic Enterprise Management Framework © (SEM)– Enterprise Architecture Model (EAM - As-is, To-be) – Business Operating Model (BOM - As-is, To-be)

• Technology Sponsorship– CIO / CTO / Programme Directors– Technology Horizon Scanning, Monitoring & Tracking (Emerging Technologies) – Technology Master Plan (IS / IT Strategy) – Strategic Technology Framework © (IS / IT Architecture) – Enterprise Technology Operations Model (ETOM - As-is, To-be) – Domain Solution Architectures (Network Domain, Customer Domain etc.)

• Operational Support Systems (OSS) - Network Domain • Business Support Systems (BSS) - Customer Domain • Enterprise Support Systems (ESS) - Marketing, Settlements, Financials, HR

Telco 2.0 Business DomainsTELCO 2.0 DOMAINS

Operational Support Systems (OSS)Telco 2.0 NETWORK DOMAIN

Business Support Systems (BSS)Telco 2.0 CUSTOMER DOMAIN

Enterprise Support Systems (ESS)Telco 2.0 INTEGRATION DOMAIN


Network Hand Held Devices


Mediation and Billing

Marketing Settlements Head Office

Future Management


Future Shared Network

Infrastructure 3G GPRS /

UMTS Roll-out

Future Handset Hand Held Device and

Smart Device Propositions

Future Retail Landscape

Strategic Foresight and Future

Management



Contracts and Settlements




Tidal Power Geothermal

EnergyBio-fuels

3G Cellular Satellite,

Broadcast, Wireless Network Planning

MVNO / MVPN Propositions


Transition

Retail Proposition, and Customer

Offer,

Customer, Experience and

Journey


StrategyTelco Micro-marketing

Enterprise Risk Management

Framework ©s- Outsights

- COSO

Statutory and Regulatory Compliance

-Offcom

Business Operations



Work Scheduling

Job Management

Smart Metering and Energy

Data Management


Customer Business Operating Model

(BOM)

Telco Mediation, Rating & Billing

Business Operating

Model (BOM)


Product / Tariff Management


Enterprise Governance, Reporting and

Controls-IFRS-SOX


Network Infrastructure ArchitectureDigital Media

Streaming

Smart Meter Infrastructure Architecture

MVNO / MVPN Platforms

Supply Chain, EPOS, Retail

Merchandising Architecture


CRM Systems

Mediation andTelco Billing Architecture



Financials andSettlements Enterprise Document

Management



Solution Design

Smart Meter Energy Data Management

Solution DesignWAP

Supply Chain , EPOS, Retail

Merchandising Solution Design

Contact and Campaign

Management Solution Design

Mediation and Billing Solution

Design

PIMS / CRMContact and Campaign

Management


Solution Design

Enterprise Performance ManagementDWH and BI

Systems Management


GazetteerNetwork

Monitoring & Control Systems

Meter Network ManagementEnergy Data

Collection and Aggregation

Systems

Supply ChainEPOS / Retail

Systems and CRM Systems


SystemsContact and Campaign

Management

Telco Billing and Collection

Systems

PIMS Systems CRM Systems


Systems-Allegro-Endur-Zainet

COTS IS RetailCOTS FI CO

SD SEMSSM

BI and BWFileNet, ECM


Telco Network Infrastructure

Monitoring and Control

Meter Infrastructure Management

EPOS Network Multi-media Channel Access and Fulfilment


On-demand Computing and

Shared Services

Virtualisation, AutomationOn-demand

Computing and Shared Services

Virtualisation, Automation, On-

demand and Shared

Services


Telco 4.0 © – The Journey…..Part 1Future Research


Strategic Foresight


Telco 2.0™



Part 2


Business Change





Part 4Technology Change

Infrastructure ArchitectureInfrastructure PlanningTelco 4.0 ©

Enterprise TechnologyOperations ModelTechnology Strategy

OSS BSS ESS

Solution ArchitectureSystems Planning

Enterprise Governance,Reporting and Controls

Information Architecture

IS / IT Strategy Enterprise Architecture

Enterprise ArchitectureFramework © Part 3


Telco 4.0 © Business Domains EA-envisionEA-envision

TELCO 4.0 DOMAINS

Operational Support Systems (OSS) Business Support Systems (BSS) Enterprise Support Systems (ESS)


Network Smart and Hand Held

Devices


Telco Billing Rating and Mediation

Marketing Settlement Head Office

Future Management


NGN – Nest Generation

Network Architectures 4G / Edge

Future Handset PDA and Hand Held DevicesSmart Device Propositions

Future Telco Retail Model

and Landscape

Social AnthropologyEthno-graphicsDemographics

Strategic Foresight and Future Management



Contracts and Agreements




Tidal Power Geothermal Energy

Bio-fuels

4G / Edge Cellular Network Planning UMTS /

GPRS 3G Rollout

MVNO / VPN Propositions


TransitionElectronic Toll & Congestion Mgt.

Telco Retail Proposition and Customer OfferProduct / Service Packaging and Development

Customer Offer, Experience and Journey PlanningMicro-marketing and Mass-customisation

ETOMTelco Consolidation and Convergence

Mediation Rating and Telco Billing IS / IT

Planning and Strategy

Customer Insight & Loyalty Strategy Customer Profiling, Streaming and Segmentation

Enterprise Risk Management Framework ©s- Outsights- COSO

Enterprise Governance, Reporting & Controls-IFRS-COBIT-SOX

Business Operations


Civil EngineeringEnvironment Management


Work Scheduling

Job Management

Smart Metering and IDEX

Energy Data Management

Electronic Traffic Management



Business Operating Model (CRM BOM)

Mediation, Rating and Telco Billing Business

Operating Model (BOM)

Product / Tariff Management Campaign Management


Enterprise Performance ManagementsDWH / BIAnalyticsData Mining


Asset and Environment Management Architecture

Network Infrastructure Architecture

Smart Meter Infrastructure Architecture MVNO / VPN

Platforms

Supply Chain, EPOS, Retail Merchandising Architecture


Customer Profiling, Streaming and Segmentation

Mediation Rating and Telco Billing Architecture



Financials andSettlements

Enterprise Document Management


Asset and Environment Management

Solution Design


Solution Design

Smart Meter Information

Management MVNO / VPN

Solution Design

Supply Chain , EPOS, Retail Merchandising Solution Design

Contact Centre Solution Design

Mediation Rating and Telco g Billing Solution

Design

PIMS / CRMContact and Campaign Management Solution Design

Contracts and Settlements Management Solution Design

Enterprise Performance ManagementDWH and BI Architecture

Systems Management

Plant, Building, Site and Environment

Management Systems


GazetteerNetwork

Monitoring & Control

Systems

Energy Data Collection and Aggregation

SystemsMVNO / VPN

Meter Network Management

Supply ChainEPOS / Retail Systems and CRM Systems

Contact Centre and Customer SystemsOracle CRMCOTS CRMUnica / CognosClarityOnyx

Telco Billing and Collection SystemsOracle BRMSingleViewAmdocsKeenanGeneva

PIMS Systems CRM SystemsCampaign Management Systems

Contracts and Settlements Management Systems

Oracle e-business Suite, BRM, CRM COTS IS Retail, Ent. Portal, MDM, Pi, FI CO SD BPEM, SEM, SSM. BI and BWIBM FileNet, ECM


Telco Network Infrastructure Telco NetworkMonitoring and

Control

Network Security

Anti-trafficking and Counter-

terrorist measures

Smart Device Infrastructure ManagementStandardised Terminating Equipment

Business ContinuityDisaster RecoveryEPOS Network


Avaya, Genesys, Nortel Switches


Document Print Management

Diallers / Routers

On-demand Computing and Shared ServicesVR IVR / DiallersCisco Routers

Virtualisation, Automation On-demand Computing and Shared Services

Desktop ServicesClient Inventory, Provisioning, Help Desk and SupportBusiness Continuity

EA-envision:Strategic Business and Technology Alignment

Programme ManagementSponsorship, Scope, Functionality. Timeline, Budget

Technology SupportCOTS Diagnostics, CASE Tools & Enterprise Repository

Enterprise Portfolio ManagementProject Portfolios, Business Architecture, Infrastructure


COTS Programmes – the challenge

• Business Programmes – Business Transformation Programmes and their associated Processes, Enterprise Services, COTS Applications and Integration Architecture are very complex, high cost / high risk investments and are becoming increasingly difficult to understand and manage. They encompass a huge mass of detail and depend upon the success of a large number of embedded, mission-critical business and technology decisions.

• Enterprise / Solution Architecture – There is an overarching responsibility to understand the many impacts of each of these decisions and get them right first time – or run the risk of potentially catastrophic business interruption or failure if we get these decisions wrong. A structured Enterprise Architecture and Service-oriented Architecture Framework © guides us successfully through architecting, designing and delivering Enterprise Services via the Enterprise Service Bus.


Business Strategic Assessment

1. Future Management – What is the Future Management Master Plan for the enterprise and how can Scenarios for Preferred, Planned and Managed Futures be achieved (Strategic Foresight, Eltville Model, Horizon Scanning, Extrapolation Analysis, Monte Carlo Simulation, Scenario Planning and Impact Analysis) ?

– Possible Futures – Probable Futures – Alternative Futures – Scenarios – Impact Analysis – Planning – Action

2. Business Strategy – What are the detailed enterprise Business Strategies and how can they be envisioned, designed, developed, communicated and activated (Business Strategy Development) ?

– Strategy Development: - Vision – Mission – Businesses Drivers – Strategies – Outcomes – Goals – Objectives

3. Organisation Architecture – To what extent the Organisation Establishment is a proper reflection of appropriate roles and responsibilities to efficiently execute business processes (Organization Management)?

– Organisation Architecture : – Establishment – Roles – Responsibilities – Communications

4. Organisational Development – What is the Organisation Structure for the enterprise and how can these management structures be designed, developed and improved (Organizational Change() ?

– Organisational Development : – Organisational Change – Training – Team Building – Personal Development

5. Talent Management – How Human Resources are being deployed and whether there is optimum use of the available skills and resources across the organisation structure, processes and functions (Human Resource Management and Talent Management)?

– Talent Management : – Human Resources – Skills – Qualities – Capabilities



6. Business Process Management – What are the core Business Processes that the enterprise executes, how they are orchestrated and integrated, and how they contribute to organization strategy (Business Process Management)?

– Strategy Enablers : – Process Orchestration – Collaboration – Productivity – Work Groups – Cyber Library

7. Enterprise Performance Management – How the performance of each process, each function and each individual (CSF’s, KPI’s and business metrics) contribute towards the enterprise achievement (Financial Management, Process Management and Enterprise Performance Management)?

– Strategy Enablers : – Action Planning – CSFs – KPIs – Business Metrics – Reporting / Analytics / Data Mining

8. Business Operating Model – What Business Services does the enterprise implement, how are they integrated, how do they support Business Processes and the Functional Architecture, and how do they contribute to the Business Agility of the organization (Business Operating Model)?

– Enterprise Application Integration : – Enterprise Service Bus – Service Registry – Enterprise Services

9. Business Transformation – What Business Programmes and Technology Projects are currently under way, how they enable business change, what processes and IT applications do they change and have impact upon and how this contributes towards the business strategy of the organization (Business Program Management and Project Portfolio Management) ?

– Enterprise Portfolio Management : - Architecture Master Planning – Business Change – Programme Planning

10. Enterprise Governance, Reporting and Controls - What Enterprise Risk Management, Internal Governance and External Compliance initiatives are currently under way, how do they facilitate Corporate Responsibility, Regulatory and Statutory Compliance, what processes and IT applications do they impact upon and change - and how does this contributes towards the ongoing performance, viability and sustainability of the organization (Enterprise Risk Management, Governance, Reporting and Controls) ?

– Strategy Enablers : – GAAP – IFRS – Basle II – Solvency II – COSO – Outsights – Eltville Model


11. Enterprise Architecture – What Enterprise Architecture Domains need to be designed, developed and implemented, how are they integrated and what information, processes, services and functions are supported (Architecture Domain Management)?

– Enterprise Architecture : - Business Architecture – Systems Architecture – Technical Architecture

12. Information Architecture – What Information and Data Models are supported within the enterprise , how they interface and what processes and applications do they support (Information Portfolio Management)?

– Strategy Enablers: - ERP – CRM – Data Warehouse / Business Intelligence – Cloud Computing

13. Functional Architecture – What Information Systems and applications are available to the enterprise, how they interface and what processes and functions they support (Information Systems Strategy and Architecture) ?

– Strategy Enablers : - ERP – CRM – Process Orchestration – Collaboration – Productivity – Work Groups

14. Infrastructure Architecture – What Information Technology infrastructure platforms are supported within the enterprise, how do they integrate and what data, systems and applications do they support (IT Portfolio Management) ?

– Strategy Enablers: - Virtualisation – Automation – On-demand Computing – Cloud Computing

15. Service Delivery – What Channels Architecture multi-media platforms are supported within the enterprise, how do they integrate and what processes, data, systems and applications are supported (ITIL, IT Portfolio Management, IT Service Management) ?

– Channels Architecture : - Internet – Call Centre – In-store / EPOS – 3rd party – SMS – e-mail – White Mail– Service Management : - Service Access – Service Provisioning – On-demand Computing – Shared Services


COTS Programme Risk Breakdown Structure

• Programme Risk– External Dependencies– Resources and Prioritization– Financials – Funding and Budget Allocation– Timeline – Constraints, Dependencies, Milestones and Deliverables– Configuration Management – People, Process and Technology Change– Internal and External Governance and Compliance: –

• Legislative, Statutory and Regulatory Compliance• Architecture Governance – Security Principles, Policies and Standards• Business Due Diligence – Procurement and Strategic Vendor Management

– Customer Acceptance and Satisfaction, Benefits Realisation

• Operational Risk– Internal Threats / Changes in Direction – Business Strategy, Executive

Sponsorship, Financials & HR, Project Change, Delay and Cancellation

• Systemic Risk– External Threats – Military, Political, Legislative, Regulatory, Economic,

Industrial, Social, Climatic, Environmental and Ecological Threats

COTS Strategic Threat Assessment

• Did you know that there are.....– Rarely issues with: -

• COTS Software?

– Occasional issues with: -• Infrastructure and Integration Architecture?

– Often issues with: -• Programme and Project Management?

• Stakeholder Communications and Relationship Management?

– Frequent issues with: -• Business Process Management?

• COTS Alignment with the Business Operating Model?

– Always issues achieving: -• Benefits Realisation Strategy?

• Business Performance Improvement?

COTS Business Strategic Alignment• Stakeholder Management

– Business Case Development– Benefits Realisation Strategy

• Programme / Project Management– Executive Project Buy-in and Sponsorship– Complexity Level – Scope, Requirements, Functionality– Programme and Project Planning / Enterprise Portfolio Management

• 3rd Parties, Constraints, Dependencies, Resources, Timeline, Milestones, Budget

• Enterprise Portfolio Management– Business Architecture– Functional Architecture– Infrastructure Architecture– Configuration Management – Baseline Versioning, Change Management

• COTS Functionality– Requirements Discovery– Requirements Definition (Blueprint)– Business Operating Model (BOM) Design

• Technology Support– CASE Tools and Enterprise Repository– COTS Diagnostics. Analytics, Reporting and Controls


EA-envision: The Solution... • What EA-envision: can do...

– For more than a decade, EA-envision: has helped multi-national companies such as BP International, DHL and Central Government Departments implement their mission-critical COTS projects - across the UK, Europe, Middle East and Asia Pacific.

– Whether you're operating in the mid-market, within a Fortune 500 firm or in a Local or Central Government Department - you can benefit from our extensive COTS experience, in-depth knowledge, and proven methodology.

• EA-envision: are able to offer Clients…– EA-envision: Business Evaluator - a method and set of CSF’s. KPI’s and Business Metrics to

independently asses the operational effectiveness of your business transformation programme. – EA-envision: COTS Evaluator - a "Diagnostic Tool" and set of processes to automatically

measure the relative state of your current COTS projects and previous COTS implementations– EA-envision: Project Recovery - If the project is at risk we can place an Advisory Team on

site to implement specific turn-around interventions and provide a detailed project recovery plan

• Why EA-envision: – EA-envision: has an unmatched track record of implementing COTS systems and helping

Fortune 1000 Clients achieve Strategic Business / Technology Alignment and deliver desired outcomes and realise business benefits from their COTS and Information Technology Projects.

• Why now...– You don’t have time to waste. The sooner you determine to tackle your implementation issues...

Then the sooner they can be fixed and the sooner you can achieve your planned outcomes….


COTS Diagnostics –Business Impact Assessment and Reporting

PortfolioManagement

EnterpriseModeller

ERPServiceRegistry

Enterprise RepositoryArchitecture Design Objects• Processes• Functions• Business Services• Project Portfolio Management…..

Project Specific Reports

E-Mail

CMS CachedReports

Internet

Architecture Views

Reportst and E-Mail

Monitoring

E-mail template

CRM

Configuration &Customisation Data

ProjectPlanning

VPN

Exchange Server

IntelligentAgents

and Alerts

ServicesRequirements ModelsFunction LibraryApplication CatalogueData ModelsSolution OptionsSolution DesignsService RepositoryProject Planning andEnterprise PortfolioManagement Data

Reporting

SolutionOptions \ Design

AD

CASE & Planning

Tools

Three reasons to be cheerful…• Innovation – the EA-envision: think smarter approach …..

– Future-oriented Perspective – Strategic Enterprise Management Framework © – Complete ”2B” Industry Architecture Models delivered via Enterprise Repository / Visualisation CASE Tools

• Enterprise Architecture Model (EAM)• Business Operating Model (BOM)• Enterprise Technology Operations Model (ETOM)

• Inspiration - multi-disciplinary "layered" approach - "one-stop shop" …..– Strategic Foresight Techniques and Future Management Coaching – Business Strategy Advisory – Strategic Outcomes, Goals and Objectives – Business Transformation Programme Management – Information Technology Advisory - IS/IT Strategy and Architecture – Industry Solution Architecture Domain Models

• Business Architecture – Process / Business Service Architecture – Data / Information Architecture

• Functional / Application Architecture – Domains, Applications, Systems, Modules, Components and Technical Services

• Enterprise Application Integration Architecture – Process Orchestration, Service-oriented Architecture (SOA) Framework © and Enterprise Service Bus (ESB)

• Infrastructure Architecture – Multi-media Channels Architecture – MVNO Platforms and Cloud Computing – Shared Services and On-demand Computing - Hosting, Service Delivery and Service Management

• Independence - no proprietary influences or conflict of interest (Microsoft, Oracle, SAP) …..– Strategic Vendor Management – “gamekeeper v. poacher”– EA-envision: map the Strategic Enterprise Management Framework © Models to the functional architectures of

alternative solution providers to support an objective "best-fit" evaluation of all the available solution options

EA-envision:

Business Innovation



• The Enterprise Data Cloud™ is a dedicated server array, or cluster,

designed for the optimisation of parallel load and query of vast amounts of

transactional data – for data warehouse, business intelligence and analytics

in very large-scale Enterprise Information Management and Enterprise

Content Management applications.

• Integrated hardware, database and storage device• Inexpensive hardware• Open-source software and database• Low-cost, high-performance solution

• Massively Parallel Processing architecture• Shared-Nothing implementation• Maximizes parallelism• Removes data flow bottlenecks


• - most powerful database architecture available– Optimized for Parallel Loading, Parallel Query, BI and Analytics

– Information management for Customer Insight & Loyalty Applications

• Provides automatic parallelization– No need for complex manual partitioning or tuning

– Load-and-go query management - just like any conventional database

• Tables are distributed across segments– Each node contains a physical data subset of partitioned table rows

• Extremely scalable and I/O optimized– All nodes can scan and process in parallel

– No I/O contention between segments

• Linear scalability by adding nodes– Each node adds storage, query performance and loading performance


• Physical Consolidation• Performance, Scalability and Business Agility

• Unlocking the power and potential of the Enterprise Data Cloud™

• Improve server utilization and reduce overall hardware costs

• Predictable Service Levels• Mission critical reliability

• Maximum performance

• Faster business innovation• Self-serve provisioning of data warehouses

• Incrementally expand processors and storage

• Less friction to pursue business objectives

• Data Access

• Co-locate all enterprise data and content all in one infrastructure

• Make query and analysis available via any language (SQL, M/R, etc.)


• EDC: adaptive infrastructure for data warehousing and analytics

– A single enterprise-wide platform for all your data

• Self-serve provisioning of data warehouses and data marts

• Start small and grow incrementally towards a global scale EDC

– On-site capability with an upgrade path to the public cloud

– Provision, allocate resources and resize data warehouses in minutes

– Enterprise data management with access to all information / content

DBA

Analyst

UK – South200 nodes

UK – North100 nodes

Europe200 nodesInfrastructure

Warehouses

Operations


NetworkInterconnect

... ...

......MasterServers

Query planning & dispatch

SegmentServers

Query processing & data storage

SQL

Query Governor

SQL

Query Governor

ExternalSources

Loading, streaming, etc.

Greenplum MPP (Massively Parallel Processing) Shared-Nothing ArchitectureGreenplum MPP (Massively Parallel Processing) Shared-Nothing Architecture


QuickTimeª and aTIFF (Uncompressed) decompressor

are needed to see this picture.

High SpeedLoader

JDBC™ODBC

SQL/92 OLEDB

Greenplum MPP (Massively Parallel Processing) Shared-Nothing ArchitectureGreenplum MPP (Massively Parallel Processing) Shared-Nothing Architecture

EA-envision: Strategic Vendors

Hardware Vendors

BI Tools

BusinessPartners

Solutions



EA-envision: Business Innovation

• Company• Business and Technology Innovation Management Consultancy Firm

• Vertical Markets• Utilities, Energy, Oil and Gas

• Consumer Product Manufacturers

• Retail, Telco and Financial Services

• Process• Analysis and evaluation of emerging technologies & business concepts

• Deliverable• Pattern and Trend Analysis, Horizon Scanning, Monitoring and Tracking

• Fast query response times based on detailed historic data and content coupled with powerful insights into future scenarios, patterns & trends

• Benefits• Achieve strategic technology innovation and business agility targets

• Unlocking the power and potential of the Enterprise Data Cloud™



• EA-envision: Business Innovation recently launched in the UK as a new Business Advisory Consulting company featuring a centre of excellence for Horizon Scanning and Emerging Technologies. EA-envision offer a flexible approach from Strategy Consulting and Business Transformation programme management through Technology-enabled Project Delivery to complete outsourced end-to-end Enterprise Portfolio Management solutions for Business Agility and Technology Innovation.

• When it comes to incisive Technology Innovation and Business Agility Solutions, EA-envision is becoming the advisor of choice for a small but growing community of the world's most innovative and progressive organizations. EA-envision Business Innovation Solutions enable organisations across diverse business sectors to manage market uncertainty and risk in order to obtain desired future outcomes and achieve business performance targets.

• EA-envision work alongside our customers to deliver advanced Business Innovation solutions. Our customers and business partners can choose from individual services and consultancy assignments to complete end-to-end outsourced solutions across these key areas — Future Management - Scenario Planning and Impact Analysis, and Horizon Scanning , Monitoring, Tracking and Prediction— in order to enable agile, faster and more informed product and service delivery into increasingly complex and uncertain global markets.




• EA-envision: Futures Study topics include: -

• Industry Sector Futures Studies– Telco Sector Futures– Retail Sector Futures– Oil and Gas Sector Futures– Energy and Utilities Sector Futures

• Political and Economic Futures Studies– Population Drift and Urbanisation - Ethno-graphics and Demographics Futures– Agents and Catalysts of Political Change - Social Anthropology and Cultural Identity Futures– Climate Change and Environmental Degradation - Agronomy, Forestry and Fisheries Futures– SMART Vehicle Management – SMART Road Safety, Traffic Management & Road Toll Futures

• EA-envision: Stages of Futures Topic Evolution – Idea – Planning and Scope– Research and Development – Analysis and Design– Sponsorship and Delivery – Publication and Communication


Contact Details• Graham Harris is a sales & marketing

director and global entrepreneur with more than twenty years experience.

• Email : [email protected]

• Mobile Phone: + 44 (0) 7785 373315

• Shahid Mahmood Azhar is a global business, technology and architecture leader with over eighteen years of IT and business experience. A business / IT advisory consultant and enterprise portfolio manager - Shahid has worked with a wide variety of global clients in a broad range of market sectors.

• Email : [email protected]

• Mobile Phone: + 44 (0) 7509 153 955

• Nigel Tebbutt is a versatile TOGAF and PMP certified Futurist, Strategist and Business Architect – Telecommunications Strategic Business Transformation and Technology Change Management. He began his career in Finance, Planning and Strategy before moving into Business and IT Architecture. Due to a broad and diverse career history he performs Future Management leadership roles from a distinctly customer focussed viewpoint – maintaining future-oriented and strategic Stakeholder Management and Benefits Realisation perspectives. Nigel takes a highly practical and pragmatic approach to the targeted application of strategy-enabling technology and delivery of quick wins to early adopters along the way.

• Email: [email protected]

• Mobile Phone : +44 (0) 7832 182595



mailto:[email protected]

