Technology Stewardship Workshop Slides Nov09

Stewarding technology for communities

Nancy White

Full Circle Associates

http://www.flickr.com/photos/nicmcphee/33556189/in/set-72157594373420115/ http://www.flickr.com/photos/poagao/494418919/

http://www.flickr.com/photos/nicmcphee/33556189/in/set-72157594373420115/

Potential Agenda (we can deviate!)

• Introductions via "Human Spectrogram" • The talky part - introducing the concepts of

technology stewardship, a couple of frameworks. • If you were to walk away with an answer to one big

question, what question would you ask? World Cafe and/or Card sorting?

• Break • Domain and Spidergram activity including debrief• So what about technology? Stories of use.

Alternative: Kanter/Wilcox social media gameWrap up – where to keep learninge to keep learning/practicing

http://technologyforcommunities.com/

Tech + Social:Tech + Social:Technology has

fundamentally changed how we can be together

Learning Communities

Knowledge Networks

Communities of Practice

Online Communities

Knowledge Networks

Labels!!!

Communities of Practice

• A group of people...• Who share challenges, passions or interest• Interact regularly• Who learn with and from each other• Improve their ability to do what they care

about ---- Etienne Wenger

Many: Networks

We: Communities

Me: the IndividualPersonal identity,

interest & trajectory

Bounded membership; group identity, shared interest

Boundaryless; fuzzy,

intersecting interests

http://www.flickr.com/photos/dnorman/436670816/

Many: Networks

We: Communities

Me: the IndividualIndividual learning, personal learning

environments …

Classes, informal learning

cohorts, conferences,

clubs…Facebook,

Twitter, YouTube, Wikipedia,

etc…

Many: Networks

We: Communities

Me: the IndividualPersonal identity,

interest & trajectory

Bounded membership; group identity, shared interest

Boundaryless; fuzzy,

intersecting interests

http://www.flickr.com/photos/dsevilla/189528500/in/set-1368427/

Emerging

roles and

practice

s…

enable people to…

• discover & appropriate useful technology

• be in and use communities & networks (people)

• express their identity • find and create content• usefully participate

community leaders

technology stewards

network weavers

What the %&*# is a

technology steward?

http://www.flickr.com/photos/dani3l3/364684710/

Nancy WhiteFull Circle Associates

http://www.flickr.com/photos/dani3l3/364684710/

“Technology stewards are people with enough experience of the workings of a community to understand its technology needs, and enough experience with technology to take leadership in addressing those needs…

Stewardship typically includes selecting and configuring technology, as well as supporting its use in the practice of the community.”

Wenger, White and Smith, 2007

http://www.flickr.com/photos/maykesplana/270819284/

http://www.flickr.com/photos/shannonpareil/107865884/

http://www.flickr.com/photo_zoom.gne?id=137506981&size=ohttp://www.flickr.com/photos/paulwatson/212446246/

http://www.flickr.com/photos/amstrad/29854045/

http://www.flickr.com/photos/philwalter/348238734/

rules of thumb

http://www.flickr.com/photos/angelamcdonald/94766928/in/photostream/

15% solution

Noticing and using the influence, discretion and power individuals have right now.

– Keith McCandless

http://socialinvention.net/liberatingstructures.aspx

addressing inherentcommunity tensions

Group

IndividualInteracting

Publishing

asynchronous synchronous

discussion boards

teleconference

chat

instant messaging

member directory

wikiblog

telephony/VoIP

individualprofile page

e-mail

e-mail lists

scratch pad

RSS

“new” indicators

subscription

podcast

contentrepository

presenceindicator

buddy list

security

Q&A systems

RSS aggregator

newsletter

calendar

videoconference

application sharing

whiteboard

site index

participation statistics

search

subgroups

personalization

communitypublic page

versioncontrol

documentmanagement

UseNet

contentrating

scheduling

polling

commenting

networking tools

tagging

bookmarking

sharedfiltering

geomapping

interestfilter

2007 Etienne Wenger, Nancy White and John SmithWenger, White and Smith, 2009 http://www.technologyforcommunities.com

Togetherness Separateness

Interacting/participation Publishing/reification

Individual Group

TOGETHERNESS SEPARATENESS

http://www.flickr.com/photos/angerboy/201582453/

community timecommunity space

shifting engagement….

http://www.flickr.com/photos/worldcafe/227358678/

INTERACTING PUBLISHING

http://www.flickr.com/photos/worldcafe/227358678/

INTERACTING PUBLISHING

Vocabularies, tools, concepts, methods, stories, papers, pictures, reports…

Conversing, experimenting, practicing, learning, planning…

INDIVIDUAL GROUP

Designed for groups, experienced as individuals

Does not imply homogeneity

Multimembership

Attention

Tool polarities: F2F and WikisFrom John D. Smith

http://www.learningalliances.net

Synchronous AsynchronousRhythm

Participation ReificationInteractions

Group IndividualIdentities

Conversation: Your Big Questions,

then break time!

Orientations

Digital Habitats Orientation Spidergram Activity

From: Digital Habitats: stewarding technology for communitiesEtienne Wenger, Nancy White & John. D. Smith, 2009http://www.technologyforcommunities.com

http://www.flickr.com/photos/viamoi/3221971368/

http://www.technologyforcommunities.com/

http://www.technologyforcommunities.com/

… meetings

… relationships

… community cultivation

… access to expertise

… projects

… context

… individual participation

… content publishing

… open-ended conversation

Community activities

oriented to …

Base material from: Digital Habitats: Stewarding technology for

communities© 2009 Wenger, White, and Smith

• Meetings – in person or online gatherings with an agenda (i.e. monthly topic calls)

• Projects – interrelated tasks with specific outcomes or products (i.e. Identifying a new practice and refining it.)

• Access to expertise – learning from experienced practitioners (i.e. access to subject matter experts)

• Relationship – getting to know each other (i.e. the annual potluck dinner!)

• Context – private, internally-focused or serving an organization, or the wider world (i.e. what is kept within the community, what is shared with the wider world)

• Community cultivation – Recruiting, orienting and supporting members, growing the community (i.e. who made sure you’re the new person was invited in and met others?)

• Individual participation – enabling members to craft their own experience of the community (i.e. access material when and how you want it.)

• Content – a focus on capturing and publishing what the community learns and knows (i.e. a newsletter, publishing an article, etc.)

• Open ended conversation – conversations that continue to rise and fall over time without a specific goal (i.e. listserv or web forum, Twitter, etc.)

Base material from: Digital Habitats: Stewarding technology for communities© 2009 Wenger, White, and Smith

OrientationsWhat do they mean?

activities oriented to …

Example: The Birdwatchersof Central Park… open-ended

conversation

… meetings

… projects


… relationships

… context… community cultivation



Weekly bird walks, winter bird feeding fillings, irregular celebrations and events…

Advocacy drives, adopt parts of the park, bird counts…

The participation of the “Big Guns,” and “Regulars.” Mostly F2F

Note when people missing… Invite people in

Internal and External focus: Publishing, the “Register,” available to media…

While everyone pays attention to the community, no centralized efforts…

Anyone can bird watch, but sharing what you see/know is important…so the community accommodates both

The “Register” (print) is central to community…

Bump into another bird-watcher? Have a conversation…

Base material from: Digital Habitats: Stewarding technology for communities, © 2009 Wenger, White, and Smith


Community Name: KM4Devglobal knowledge sharing network


… meetings

… projects


… relationships






With only one meeting a year, large size and diversity, KM4Dev focuses on enabling individual participation.

Community knowledge wiki, content management system to bring together resources.

Email list is core of community activity

Once a year and only about 10% do/can participate.

When funding allows. E.G. supporting ShareFair

Informally via the email list by asking/answering questions.

Relationships mostly via meetings and core group. Strongly

external – all resources public/shared.

While everyone pays attention to the community, no centralized efforts…


Birdwatchers and KM4Dev-ers


… meetings

… projects


… relationships






What can we do with this?

• Identify where your community/group/team is now to assess for design, facilitation and technology stewardship.● Refocus activities to increase engagement

● Identify tools and processes to support current activities

• Identify where your group wants to go as a planning tool.

• Look backwards and forwards as a reflection tool.



Community Name:


… meetings

… projects


… relationships






Put a mark on the arrow to indicate how important a particular orientation is to your community. The more important the orientation, the further out on the arrow the dot should be placed. Then draw a line between the dots. See the next example.

• Meetings – Web meeting tools for online, shared calendars and wikis for planning, wikis, blogs, images/audio/video to capture and share during and after.

• Projects – Email lists/forums to coordinate, shared calendars, project management trackers, blogs to journal/report.

• Access to expertise – Online profiles, social networking sites, “yellow pages,” discussion forums, blogs.

• Relationship – Twitter/IM to share small frequent messages, member directories, Skype/VoIp for conversation.

• Context – Public, open websites for outward facing. Password protected for inward facing groups.

• Community cultivation – Outward facing web sites to attract members, Twitter/IM to feel connected, Skype for voice.

• Individual participation – RSS/aggregators, tagging, so people can craft what content they get, customizable settings on web tools, using synch and asynch

• Content – content management systems, blogs, wikis, podcasts, social bookmarking, tags, video/audio, images, mindmapping.

• Open ended conversation – email lists, forums, Twitter, chat.


OrientationsPicking tools?

How?

Building a CASE Together…

• Group form: small, pairs, or full group?• Visibility: Public or private?• Style: Format? – Editable?– Commentable?– Images?– What else?

• Portability: – Export?– Republish?– Aggregate?

http://www.flickr.com/photos/lynetter/421323707/in/set-72057594139269787/

http://www.flickr.com/photos/angelrays/354572601/

http://www.technologyforcommunity.comhttp://www.fullcirc.com/weblog/onfacblog.htm

Tag: technologystewardship

http://www.flickr.com/photos/cgommel/138167164/

Epilogue

Slides: will be posted on slideshare.net (choconancy)

Other stuff:

http://onlinefacilitation.wikispaces.com/http://onlinefacilitation.wikispaces.com/OZ+Technology+Stewardship+Workshops

ContactNancy Whitenancyw at fullcirc dot com

http://www.fullcirc.com

Business

Technology Stewardship Workshop Slides Nov09