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technobabble or technobrilliance? Lauren Candito Co-Founder, Social Media Solutions 1 Tuesday, April 19, 2011

Technobabble or Technobrilliance

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A look at how higher education constitutions are using social media.

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Page 1: Technobabble or Technobrilliance

technobabble or technobrilliance?

Lauren CanditoCo-Founder, Social Media Solutions

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"Every period of hardship from the ice age to the

great depression spurred evolution and innovation."

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Evolve

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or become extinct

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Think about the history of marketing communication…11Tuesday, April 19, 2011

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Buy Our Stuff! Call

Now!

Order Today!

But Wait…There’s More!

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What is Social Media?

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Social media are media for social interaction, using highly accessible and scalable communication techniques. Social media is the use of web-based and mobile technologies to turn

communication into interactive dialogue.

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Social Media

blogsphoto sharing

forums

bookmarking sites

rating sites

podcastsmicroblogging

video sharing

wikis

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Social media sites include…

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Real World ExamplesInnovation & Excellence

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The University of Alabama Na5onal Alumni Associa5on

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The University of Alabama Na5onal Alumni Associa5on

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The University of Alabama Na5onal Alumni Associa5on

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Emory University Blue Pig Campaign

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Emory University Blue Pig Campaign

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Oklahoma State University Alumni Associa5on

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Oklahoma State University Alumni Associa5on

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“I think we’re a preEy good example of how you can do a lot with a li.le.  We’ve got a very small budget.  It doesn’t take that much money to build a Facebook Page.  It takes a lot of hard work 

and effort.”

Oklahoma State University Alumni Associa5on

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Texas Tech University32Tuesday, April 19, 2011

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Texas Tech University33Tuesday, April 19, 2011

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Texas Tech University34Tuesday, April 19, 2011

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University of Central Oklahoma35Tuesday, April 19, 2011

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West Point Associa5on of Graduates37Tuesday, April 19, 2011

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Texas A&M University40Tuesday, April 19, 2011

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Texas A&M UniversityTexas A&M University41Tuesday, April 19, 2011

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Butler University

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Stanford University

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Harvard

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Let’s go off campus for a bit...

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San Juan Marriot Video Campaign

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Domino’s UK

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KLM Surprise

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• 130,000 YouTube views• 1,461 Tweets• 1,999 blog posts and

news articles• 8 mentions on national TV

broadcasts• 93% increase in visitors to

the “How It Works” page of their website

• 14 user-generated videos• 51 user-generated photos

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My Starbucks Idea

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Tony Hawk’s Treasure Hunt

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Are You Prepared?Tips for Getting Started

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Who will be listening?

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Who will be posting?

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Find your voice

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A Community Manager’s job is to use social media tools to build, manage, and protect relationships with your audience.

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When will you post?

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Choose your platforms

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Develop a content calendar

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Choose your tools

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How will you manage resources?

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How will you integrate other marketing efforts?

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Do You Need an Employee Policy?

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Getting Started

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Be Amazing

BeAccessible

BeAuthentic

Provide real value

Community Guidelines

Honest and transparent

Respond and

participate

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Use the Rule of Thirds

Build relationships with influencers

Make it easy to re‐mix your content

Remember... There is no instant gratification

 Results require effort over time

Use metrics to discover what works and what doesn’t

Tips for Getting Started

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Questions?

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