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Building an effective team isn't as simple as waving a magic wand, but it is also not an overly difficult process. Understanding the strengths and weaknesses of individuals, the role each person plays in a team environment and how they complement each other are all contributing factors. In this webinar, you will learn the components of an effective team, the importance of team communication and the role of leadership.
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Team Building Magic The Secret Behind High Performing Teams
October 15th, 2014
Paula CALDERON Talent Management Solutions Consultant
AGENDA
2. What Is A High Performing Team?
3. How To Create A High Performing Team
Conclusion
Questions And Answers
1. What Is A Team?
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4. Five Steps To Building Your High Performing Team
1. What is a Team? Definition
“A real team is made up of a group of people who share a passion for a common and collective goal.
They know that achieving the goal demands a high level of interdependency amongst team members, as it is something that can only be accomplished together.
There are also clear and stable boundaries so that membership is not constantly changing, and it is easy to tell who is on the team.”
- Adapted from J. Richard Hackman, Groups that Work (and Those that Don’t)
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2. What is a Team? Definition
►Performs at an elite level,
►Extraordinary results,
►Not seen as a separate activity but is integrated into
every action, interaction and communication.
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1. What is a Team? Why a team?
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Multiple people with different
skills and abilities
Specific problem or opportunity
Maximise SYNERGY
2. What is a High Performing Team? Comparison
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High performing team Under-performing team
Clear and unifying goal
Each member is doing what they love
Is solution focused
Extraordinary results
Positive, exciting, engaging team culture
Members acknowledge each other’s contributions
Deliver honest, timely feedback
Get to know each other very well
High levels of trust
Unclear goal
Work is not enjoyable
Problem focused
Results are mediocre
Negative, blame-based culture
“Closed door sessions”
Team members stay distant
Low levels of trust
3. How to create a High Performing Team
Does the team have a clear, unifying goal identified?
Does the team have the right people in place, especially the right leader, to achieve this goal?
Does the team have the tools and skills to “play” well together?
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Clear, unifying goals
Get the right people in place
Choose the Right Leader
Getting the team to play well together
3. How to create a High Performing Team
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1. Clear, unifying goals – What are we here to create?
► Common purpose
► Sense of direction
► Reference point
► Measure progress
► Individual goals
► Group goals
► Relevant
► Less stress
► Less error-prone and uncooperative
3. How to create a High Performing Team
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2.1 Get the right people in place - “Who’s on first?...”
“Leaders of companies that go from good to great start... by getting the right people on the bus, the wrong
people off the bus, and the right people in the right seats.”
- Jim Collins, Good to Great
3. How to create a High Performing Team
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2.2 Eight roles individuals can play within a team
Practical type
Consulting type
Driving type
New ideas type
Catalyst type
Critical judge type
Supportive type
Detail type
3. How to create a High Performing Team
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2.3 Assessment Tools
Strengths and weaknesses of current teams
Who best to have on newly formed
teams
Focuses on team objectives
Optimizes team composition based on the
goals of the team
3. How to create a High Performing Team
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3. Choose the Right Leader
High Task Orientation
Balanced Leadership
High Relationship Orientation
The “task master” gets
the job done at any cost but burns bridges along
the way. Success is difficult to
replicate.
Moves task and
relationship forward with velocity to achieve consistent extraordinary
results.
The leader is loved by the team. Creates an
enjoyable team environment, however
the job doesn’t get done as well.
3. How to create a High Performing Team
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4. Chemistry – Getting the team to play well together: Sixsense’s Relationship Lifecycle
Honeymoon New team working together
Hairline Fractures Teams have worked through more than one project
Breakdown Teams have been working together for an extended period
What’s Happening
• Setting tone for the relationship • Testing if promises kept • Belief that things will be better this time
• Work satisfactory • Frustrations noticeable • Confusion • Unmet expectations
• Work never good enough • Meetings unproductive • Scrutiny, control emerges • Win/lose arguments & blames
Typical Actions
• Haven’t worked together long enough to work on our relationship
• Things should improve on their own • Avoid honest dialogue • Sidebars and complaint sessions
• Guarded conversation • Withdrawal • Look to change personnel, to someone else to fix things • Arguments get personal
3. How to create a High Performing Team
4. Five Steps To Building Your High Performing Team
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Create a Charter of
Agreements
Building Trust
Be Proactive Generating Feedback
Healthy Conflicts
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1. Create A “Charter Of Agreements”
It outlines behaviours that are acceptable and unacceptable as the team works together.
Frequency of meetings
Mandatory Attendance
Responsibility Roles in team
meetings Feedback
4. Five Steps To Building Your High Performing Team
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2. Building Trust – The Trust Account
WITHDRAWALS DEPOSITS
Breaking promises Unkindness, discourtesies Violating expectations Disloyalty to the absent - gossip,
rumours Pride, conceit, arrogance Defensiveness Placing blame
Keeping promises Kindnesses, courtesies Clarifying expectations Loyalty to the absent Acknowledgment Sincere apologies Being open to feedback
4. Five Steps To Building Your High Performing Team
Source: “The 7 Habits of Highly Effective People” - Steven Covey
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3. Be Proactive
• Blame their circumstances on others
• Make excuses and withdraw in the face of challenging situations
• Use words like “There’s nothing I can do”
Reactivity
• Take actions themselves to achieve goals and build relationships
• Stay focused on the desired result even
• Understand that they always have choices
Proactivity
4. Five Steps To Building Your High Performing Team
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4. Generating Feedback
“You cannot improve your life, your relationships, your game, or your performance without feedback.”
- Jack Canfield, The Success Principles
4. Five Steps To Building Your High Performing Team
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5. Healthy Conflict
Healthy Conflict Unhealthy Conflict
Conflict over ideas on how to achieve the team’s goal
Questions spring from genuine curiosity
Mutual respect is maintained
Conflict over personalities
Questions are more like cross-examinations
Ego-based personal attacks
4. Five Steps To Building Your High Performing Team
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Where To Start Creating Magic?
Nothing speaks louder than the action you take!
4. Five Steps To Building Your High Performing Team
CONCLUSION
► Real team building is a process that works
► Definition of a clear, unifying goal
► Have the right people in the right roles
► Use a proven assessment tool to help you understand your team’s strengths and weaknesses
► Respect the 5 steps to building your high performance team
► Have the spirit of continuous improvement
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FREE OFFER
• We’re offering a free 30-minute Consultation that will
include:
– Complimentary Drake P3 Personality Profiling
assessment
– Personalized debrief on how your behavioural
tendencies can impact your leadership style and
effectiveness
Contact Paula to take advantage of this exclusive offer!
416.216.1094
QUESTIONS / ANSWERS
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THANK YOU FOR YOUR PARTICIPATION
Paula Calderon
Talent Management Solutions Consultant
(1) 416-216-1094
Team Building Magic
The Secret Behind High Performing Teams
