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Symantec I3 APM Solution
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Symantec i3 Overview
2
AGENDA
The APM Opportunity
The Customer Pain
The i3 Solution & Value Proposition
Competition
1
2
3
4
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What is APM?
Application Performance Management
… a process for measuring, analyzing and improving the heterogeneous technologies that contribute to application response time and availability.
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Why focus on Application performance?
Microsoft Patterns and Practices
70%
15%
10%
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Infrastructure: 2004-2008 CAGR
Source: IDC
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Key IT Business Drivers
Optimizing business productivity
Lowering operational costs
Aligning IT resources with business requirements
Faster deployment of business applications
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The Goal – Business Efficiency
EfficiencyEfficiency
Application Service
Return on Investment (ROI)
Cost
Total Cost of Ownership (TCO)
Management Software
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AGENDA
The APM Opportunity
The Customer Pain
The i3 Solution & Value Proposition
Competition
1
2
3
4
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When Application Performance Degrades….What Has Changed? Who Sees It First?
“Batch Job” “Self Service”
10 Years AgoIT Operators
TodayEnd Users
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The Effect from the End User Perspective….
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Expectation: Response within < 4 seconds
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When The Hourglass Does Not Away….
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Users Give Up, Call Help Desk, Business Stops.
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The Effect from the IT Perspective…
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“BlameStorm”
“The serveris maxed
out.”“Its thestorage.”
“The databaseis slow.”
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Customer Pain Points
Application Slowdowns/Unavailability Are Unpredictable Applications Behave Differently in Production than Development
Application Slowdowns/Unavailability Expose Business Top and Bottom Lines Businesses are run today by online applications
Application Performance Troubleshooting is Inefficient It’s Time Consuming and Prone to Finger Pointing
Multi-Tier Application Performance Management is Complex and Encompasses Multiple Management Vendors Correlated information is inconsistent and requires different expertise
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Complex, Multi-Tier Architectures
URLHTMLJPEGGIFJSP
JSPEJB
SERVLETJDBCSQL I/O
CHANNELLUNDISK
Technology
Technology
SQLINDEXTABLE
DATAFILELVMI/O
Technology
Technology
Web Server
Application
Database
Storage
Complex Interactions
Users
IT / Support
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Complex, Multi-Boundary Organizations
UsersWeb
Servers
Application
Servers
Database
ServersStorage
Customers, Suppliers, Partners,
Employees
Web Admin Groups
Application
Developer Groups
Database Admin Groups
Storage Admin Groups
Network Admin Groups
Apache
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i3 Customer Profile
Development QA / Test Production Application Owner
Software Engineers
Architects
QA Groups
Test Engineers
Operational Staff
Application Support
Sr. IT Managers
Business Managers
Design and develop applications
Functional and scalability test
Problem triage, they get the calls
Responsible for application SLAs
Want to work on applications that work
Gateway to production Has to listen to problems Owns the application
What
Who
Why
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AGENDA
The APM Opportunity
The Customer Pain
The i3 Solution & Value Proposition
Competition
1
2
3
4
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Symantec i3 – Indepth, Insight, & Inform
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What it does: Measures the response time of business transactions and finds the
architectural tier causing degradation
Benefits: Understand the real end user experience
Correlate performance activities from user to storage
Isolate performance degradation to a tier
Group response time by business unit or geography
Insight: Perspective
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What it does: Delivers detailed analysis and tuning capabilities to improve the
response time of applications
Benefits: Collect performance data with minimal impact to user response time
Identify the root cause of degradation within the technology tier
Generate expert tuning recommendations
Simulate changes to minimize the risk of change
Indepth: Understanding
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What it does: Communication of application performance information in the form of
alerts and performance reports
Benefits: Detect performance degradation before users are impacted
Plan for capacity using a performance warehouse
Deliver service level reports and identify exceptions
Inform: Communication
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APM Methodology
Symantec i3 is an integrated product suite that provides a methodicalmethodical approach for improving response time of a business transaction
The APM MethodologyThe APM MethodologyDetect degradation
Find the sourceFocus on the root causeImprove the situation
Verify the solution
DetectVerifyFocusFindImprove
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Symantec i3 Manages Performance Of …
Sun One
Apache
Microsoft IIS
Web Servers
Macromedia Jrun
Oracle 9iAS
Microsoft .NET
IBM WebSphere
BEA WebLogic
Application Servers
Sybase
Microsoft SQL Server
IBM DB2 UDB
Oracle Database
Databases
IBM Enterprise
HDS Lightning
HP XP
EMC Symmetrix/CLARiiON
Storage
Clarify CRM
Custom ApplicationsCustom Applications
Packaged ApplicationsPackaged Applications
IBM MQ-Series
BEA Tuxedo
Middleware Servers
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Example – Bird’s Eye ViewEnvironments:
Web Site
Financials
AppTiers: Web Servers
J2EE
Tuxedo
Oracle
Form Servers
Web Clients Internet
Web Servers
J2EE Application
Server
Tuxedo Server
Oracle Database
Server
Corporate web site
i3 Server
Web Clients
Internet Web Server Form Servers Oracle Database
Server
Oracle Financials 11i
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3 Primary APM Solution Areas
ERP: i3 for PeopleSoft i3 for Oracle Application i3 for Siebel i3 for SAP
• Database & Storage: i3 for Oracle i3 for MS SQL Server i3 for DB2
Middleware: i3 for Web-based Applications i3 for J2EE i3 for .Net
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What’s in the Bundles?
I3 for Oracle ApplicationsIndepth for J2EEIndepth for Web
Indepth for OracleAlerts FocalPointAlerts Agent - IndepthAlerts Agent - InsightForesight FocalPoint
Foresight Agent – IndepthForesight Agent - InsightInsight base Insight Option - Savvy for WebInsight Option - Savvy for Oracle AppsInsight Option - Savvy for J2EEInsight Option - Savvy for Oracle
Indepth Option - Interpoint for Oracle Apps
I3 for PeopleSoft
Indepth for J2EEIndepth for WebAlerts FocalPointAlerts Agent - IndepthAlerts Agent - InsightForesight FocalPointForesight Agent – IndepthForesight Agent - InsightInsight base Insight Option - Savvy for J2EEInsight Option - Savvy for WebInsight Option - Savvy for TuxedoInsight Option - Savvy for OracleInsight Option - Savvy for SQLIndepth Option - Interpoint for PSFT
I3 for SAP
Indepth for J2EEIndepth for WebIndepth for SAPAlerts FocalPointAlerts Agent - IndepthForesight FocalPointForesight Agent – IndepthInsight base Insight Option - Savvy for WebInsight Option - Savvy for SAPInsight Option - Savvy for J2EEInsight Option - Savvy for OracleInsight Option - Savvy for SQLIndepth Option - Interpoint for SAP
I3 for SEBLIndepth for J2EEIndepth for WebAlerts FocalPointAlerts Agent - IndepthForesight FocalPointForesight Agent – IndepthInsight base Insight Option - Savvy for WebInsight Option - Savvy for J2EEInsight Option - Savvy for OracleInsight Option - Savvy for SQLIndepth Option - Interpoint for SEBL
I3 for Web-J2EEIndepth for J2EEIndepth for WebAlerts FocalPointAlerts Agent - IndepthForesight FocalPointForesight Agent – IndepthInsight baseInsight Option - Savvy for J2EEInsight Option - Savvy for WebInsight Option - Savvy for OracleInsight Option - Savvy for SQL
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What’s in the Bundles (contd)?
I3 for OracleIndepth for OracleAlerts FocalPointAlerts Agent - IndepthForesight FocalPointForesight Agent – IndepthInstance Watch Standard Edition
I3 for SQL ServerIndepth for SQL ServerAlerts FocalPointAlerts Agent - IndepthForesight FocalPointForesight Agent – Indepth
I3 InfrastructureInsight BaseInform Alerts FocalPointInform Foresight FocalPoint
I3 for J2EEIndepth for J2EEAlerts FocalPointAlerts Agent - IndepthForesight FocalPointForesight Agent – IndepthInsight Option - Savvy for J2EE
Insight Option - Savvy for Oracle
Insight Option - Savvy for SQL
I3 for Web ServersIndepth for WebAlerts FocalPointAlerts Agent - IndepthForesight FocalPoint
Foresight Agent – IndepthInsight Option - Savvy for WebInsight Option - Savvy for OracleInsight Option - Savvy for SQL
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Application Life-cycle Benefits
Project Stage Benefit
Development Provide early visibility into performance issues
Test Establish scalability and production readiness
Production Rapidly detect and correct performance degradation
Upgrades Minimize the risk of upgrades and customizations
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Tangible Business Value
Faster Application Transactions Provides
1. Increased Revenue
2. Reduced Cost
3. Increased Customer Service Levels
4. Increased Productivity
Faster Performance Troubleshooting Provides
1. Increased Customer Satisfaction
2. Reduced Internal Finger Pointing
3. More Applications Developed
4. Less Excess Hardware / Software
