#jobvite13

Have them at Hello: Improving the Candidate ExperienceAmie PrichardCoverity, Inc. | Recruiting Lead

www.linkedin.com/in/aprichard/

@amieprichard

@coverity

#jobvite13

Agenda

• Candidate Experience with Coverity• Application Channels• Jobvite Tools for Jobseekers• Q&A

#jobvite13

Amie Prichard

Amie Prichard runs recruiting for Coverity – the market leader in Software Development Testing. Amie competes head to head with Google and Microsoft to fill 100s of open reqs each year. Amie has worked in recruiting and marketing for such companies as Red Bull, Advanstar and the Anaheim Ducks. She has a Masters in Sports Management from USF and a BA in Social Sciences from UCI.

#jobvite13

Shameless Plug and Introduction:

Leader in Development Testing

Approximately 100 requisitions a year

Doubled headcount in two years!

#jobvite13

Why is the Candidate Experience so Important?

“The War for Talent”

For Coverity: we are working with potential customers

#jobvite13

The Candidate’s Perspective:

#1 question we are asked:

What is the culture?

• What is the work/life balance?• Why do I want to work here?• Why is your company better than XXX?• Is there room for growth?

#jobvite13

The Candidate’s Perspective:

• The way you present the company needs to be honest

• Your careers page, recruiting experience and interviews should all line up with this honest map back to the “real” culture

• You want candidates to identify themselves with your culture

#jobvite13

Where Does the Candidate Experience Begin?

• Word of Mouth– Current/Past Employees – Everyone is a recruiter!– Past candidates – Huge Compliment!

• Social Networking Sites• Job Boards• Recruiters • Careers Page

– Tell a story– Create employer brand– Make application easy

#jobvite13

#jobvite13

Hooray! Applicants!

…Lots of applicants…

• Communicate with everyone

• Treat everyone like a VIP

• Be responsive

#jobvite13

Interview Process

Communicate All Details to Candidate

Train Hiring Managers and Interviewers

Warm Welcome!

#jobvite13

Offer Letters and Beyond

The candidate experience doesn’t end after the interview…

• Continue to communicate the offer and onboarding process

• New hire training– Have a plan Week 1, 30 Day, 60 Day, 90 Day

#jobvite13

How to Improve the Candidate Experience

Get organized!

Survey

#jobvite13

Lessons Learned

Treat others how you want to be treated

Train your recruiters, hiring manager and interviewers

Communicate

Be Transparent

#jobvite13

Thank You!