Shared Service Center

10 Keys to Effective Implementation

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Efficiency, saving money, improving quality and service is necessary for

businesses remain healthy and viable. It should be no surprise that many multi-location companies are looking at the shared service model as way of achieving those objectives.

Here are 10 Steps to an effective shared service center

implementation:

1. Ask Key Questions

What objectives are to be reached?

2. Determine Key Criteria

Understand what should go into shared service center and what

should not.

3. Phase Implementation

Determine a sequence of events and what and when things will

change.

4. Simplify Complexity Upfront

Simplify complex processes before implementation.

5. Establish Strong Governance

Establish good oversight to prevent “complexity creep”

6. Establish Chargeback Expectations

Be clear and transparent about costs and billing arrangements

7. Change Management

Take change management seriously and have a plan

8. Ensure Effectiveness Over Time

Build benchmark and follow up

measures to ensure performance in the long-term

9. Evaluate Technology

Plan from the start what is the best technology platform that will support the service center.

10. Use Service Level Agreements

SLA’s are a great communication tool between service center and

customer.

vWhat are common services offered (and how are they determined)?

vWhat roles are critical to success?

vWhat technology is needed to support this initiative?

vWhat chargeback model do you recommend?

vHow do you measure performance?

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