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STUDY OF THE PULP & PAPER/ WOOD INDUSTRY VALUE ORIENTED MAINTENANCE AND ASSET MANAGEMENT Highlights Maintenance as a factor worth billions Value oriented Maintenance as basis and driver for sustainable success Evaluation of maintenance and asset management performance by managers and operational staff Benchmarking for deriving substantial areas of action Key factors and practical solutions in successful implementation Results in the pulp & paper and wood processing industry Excursus: Shutdown Management

Study of the pulp & paper/wood industry

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25.5 billion euros - these are the total maintenance costs in the European pulp & paper/wood industry. The ConMoto Consulting Group has analysed the Maintenance and Asset Performance of 26 different mills and plants in nine countries. A detailed examination reveals that this industry sector still has a considerable potential for improvement. The ConMoto study points out how a Value oriented Maintenance and Asset Management contributes to a sustainable, profitable enterprise development.

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Page 1: Study of the pulp & paper/wood industry

Study of the pulp & paper/Wood induStry

Value oriented Maintenance and aSSet ManageMent

Highlights

• Maintenanceasafactor worthbillions

• ValueorientedMaintenance asbasisanddriverfor sustainablesuccess

• Evaluationofmaintenance andassetmanagement performancebymanagers andoperationalstaff

• Benchmarkingforderiving substantialareasofaction • Keyfactorsandpractical solutionsinsuccessful implementation

• Resultsinthepulp&paper andwoodprocessingindustry

Excursus: Shutdown Management

Page 2: Study of the pulp & paper/wood industry

Content

2

Page3 Preface

Page 4-15 Studyofthepulp&paper/woodindustry

Page4 ExecutiveSummary

Page5 Maintenanceasafactorworthbillions-There'sstilllotstobedone

Page6 ValueorientedMaintenance-Basisanddriverforsustainablesuccess

Page7 Studydesign-TheConMotoMaintenanceScoreTest©

Page8 LevelmodelofMaintenanceandAssetManagementExcellence

Page9 Resultsofevaluation-Industrycomparison

Page10 Findingsandvaluecreationareas

Page12 Keyfactorsinsuccessfulimplementation

Page13 Excursus:ShutdownManagement

Page14 Results-What'sthebottomline?

Page16 Yourcontactperson

MarkusMärzDirectorBusinessDevelopmentConMotoConsultingGroupGmbHmaerz@conmoto.de

NilsBlechschmidtSeniorPartnerConMotoConsultingGroupGmbHblechschmidt@conmoto.de

Dr.LeonhardWeckManagingDirectorConMotoConsultingGroupGmbHweck@conmoto.de

©2014ConMotoConsultingGroupGmbH.Allrightsreserved.Forrepeatordersandreprintingauthorisationpleasecontact:

ConMotoConsultingGroupGmbHBoschetsriederStr.6981379MunichGermany

Tel.:+49(0)8978066-138Fax:+49(0)8978066-101Email:[email protected]

Authors

Page 3: Study of the pulp & paper/wood industry

Change and transformation – these are the key-wordsthatcurrentlycharacterisethedevelopmentnotonlyofthepulp&paperindustry,butalsothewoodprocessing industry.Thesesectorsareun-dergoing a difficult process of change which isconfrontingcompanieswithnumerouschallenges.

While inmostoftheindustrialisedcountriesinthewest,themarketsareincreasinglysaturatedandarehardlygrowingatall,potentialgrowthisstillbeingforecastaboveall for theso-calledemergingmar-kets.This is connectedon theonehandwith theincreasing private consumption, but on the otherwith the growing export rates of these emergingcountriesandthegreaterdemandfortransportpa-ckagingthatgoesalongwithit.Paperisstillalongway from exhausting its potential as a packagingmaterialanditcouldincreasinglyreplaceother,lesssustainablematerials(especiallyinthefoodsector).

Moreover,thefinancialandnationaldebtcrisishashad significant effects. Although a certain basicneedforgraphicpapersaswellashygieneandpa-ckagingpapersoffsetseconomiceffectstoanex-tent,theinternationalpaperindustryshowedanoti-ceableslow-downinproductionandalowgrowthrate into 2012. Even though various institutions,suchastheworldbank,arecurrentlypredictingthattheeconomicsituationwillimprovethroughouttheworld,significantfluctuationsindemandarealsotobeexpectedinthefuture. Furthermore,itisverydifficulttofindaconsensusofopinion,especially in thepapermarket.Extre-mely variedmarket conditions are evident in thefourtraditionalsegmentsofgraphicpapers,card-boardandpackagingpapers,hygienepapersandspecialpapers,andtheindividualcompaniesmustconfrontthese.

Alsothewoodprocessingindustrieshavetoadaptpermanentlytonewcircumstancesinordernottobe left behind. So the development of intelligentproductsandsystemsolutionsonabasisofhigh-tech and ecologically advantageous materials,which for example provide newopportunities forlightweightconstructionofproductsandbuildings,rates among the much discussed topics of the researchlandscape.Especiallywood-basedmate-rials take on a key role and promise sustainablegrowthpotentialforthewoodprocessingindustry-which isunderpressurebysuppliersaswellasbyitscustomers.

Onethingisclear:thechallenges–suchashighermaterialcostsandenergycoststhatareleapingupandthathitthepaperandwoodprocessingindustryparticularlyhardasenergy-intensivesectors–arenotgettinganysmaller.Bothfactorshaveanega-tiveimpactoncompanyprofits.Itiscertainlypos-sibletospeakofanerosionofprofitsoverrecentyears,which isaccentuatedby theover-capacitythatexistsinsomeareas.Butforthosewhoknowhowtoapproachchangeandtransformation,thereareopportunities.ValueorientedMaintenanceandAssetManagement represents one possiblewaytoapproachtheproblemareasoftheindustryandto create a decisive competitive edge for sustai-nable, profitable enterprise development. This ispreciselythefocusoftheConMotostudyintothe pulp&paper/woodprocessingindustry.

Yourssincerely,

NilsBlechschmidtSeniorPartner

Preface

3

Cost ef�ciency

Shutdown optimisation

Stock of spare partsInvestments

Plant availability

Reliability

PROFIT ORIENTED VALUE CREATION

VALUE ORIENTEDMAINTENANCE/

ASSET MANAGEMENTEFFICIENT CAPITAL

EXPENDITURE

Page 4: Study of the pulp & paper/wood industry

The importance of maintenance increases withequipment intensity in production. For the com-panies in thepulp&paperandwoodprocessingindustry,uptojustunder50percentofproductioncosts could be influenced directly and indirectlybytheefficiencyofmaintenanceactivities.Thisisasignificant lever for thesuccessofacompany.Butwhatisthebenchmarkforsustainablemainte-nanceandassetmanagementandwheredothecompaniesstandtoday?

TheConMotoConsultingGrouphasexaminedindetailtheMaintenanceandAssetPerformanceofatotalof158companiesandproductionsitesonfourcontinentsover recentyears.Theefficiencyof26differentmillsandplants inninecountrieswas studied in the pulp & paper/wood industrycluster.Theseincludebothconcernsandcorpo-rations listed on the stock market and mediumsizedcompanies inthefieldsofpapermanufac-turing (including special papers), cardboard andpackaging, hygiene products, pulp productionandwoodprocessing.

Overall, the study of thepulp&paper andwoodprocessingindustrygivesaclearsignalthatthingscouldbesignificantlybetter.Expressedasschoolgrades,theproductionsitesexaminedliebetweena grade of ‘poor’ (level 2 ‘stragglers’) and ‘satis-factory’ (level 4 ‘uppermidtable’) in theConMotolevelmodel ofMaintenance and Asset Manage-mentExcellence.Intermsoftheratiooftheoverallpoints score achieved to the maximum possiblescore (corresponds tobestpractice), theaverageinthisindustrialsectorisjust42percent.Eventhebestcompanyintheclasshasconsiderableroomforimprovementat56percentmaintenancematu-rity.Thisfailuretomakegainsinefficiencyissurpri-sing.However,theresultsimultaneouslyshowsthatproductionstillhasafutureinhigh-wagelocationsiftheopportunitiesofValueorientedMaintenanceandAssetManagementareusedconsistently.

Inanoverallcomparison,theequipment-intensiveandsafety-sensitivechemicalandpharmaceuticalindustrydoesbest(average47%).Thepulp&pa-perandwoodprocessingindustry(average42%)isinthirdplaceintheindustryranking,butisalrea-dybelowtheoverallaverage(44%)ofallthecom-paniesexamined.Theautomotive industrybringsup the rear with an average Maintenance and AssetPerformanceofjust39percent.

Thequestionnowarisesastowhatistobedonetosetnewstandardsforprofitorientedvaluecrea-tionwith efficient capital expenditure. The aim istoincreasethetechnicalavailabilityandreliability,whilesimultaneouslyreducingthelifecyclecostsofproductionsystemsandequipment that requi-rehigh investment.To thisend it isnecessary toestablishaself-sustainingdevelopmentinmainte-nance and assetmanagement, i.e. transfer bestpractice concepts and methods sustainably intothe ‘maintenance culture’ of companies or pro-duction sites. Ultimately, the staff must be putinapositionwhere theycanoperate innewandbetter ways, ‘live’ and stabilise them in the longterm. Both the industry-specific value creation areasandthekeyfactorsinsuccessfulimplemen-tationaresummarisedinthisstudy.

The successes achieved in the pulp& paper andwood processing industry speak for themselves.ThecompanieswereabletomoveupagoodtwolevelsontheirwaytoMaintenanceandAssetMa-nagementExcellence.Theimplementationprojectscompletedalsoshowthat inall relevant ‘KeyPer-formance Indicators’ (KPIs) significant, objectivelymeasurableimprovementswereachieved.

Effectiveness, for example, measured by the in-dicator ‘planned and unplanned downtime as apercentage of available time’ (-30 to -60%) im-proved significantly. Subsequently one of thecentral economic performance indicators, themaintenancecostratio,was loweredby15to25percent. A key reason for this is the increase invalue creating activities in themaintenance areaby reducing wasted time. At the same time, thestockofsparepartswascutby30to50percent.Theresultwasconsiderablyhigheravailabilityand reliabilitywith lower resourcecosts.Theseunde-niably significant advances in operational perfor-mancealsohadasustainablypositive impactonoperating income: companies with the highesteffectiveness and efficiency are among themosteconomicallysuccessfulintheirindustry.

Thisprovidesthefoundationforoperationalexcel-lenceinthefuture.Decision-makerswhorecognisethisandtakeaccountofthecompetitivefactorofmaintenance and assetmanagement in a proac-tivewaywillhaveaclearadvantageoverothers.ConMoto‘sindustrystudypointsthewayhere.

Executive Summary

4

Studyofthepulp&paper/woodindustry

Page 5: Study of the pulp & paper/wood industry

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Yourcontactperson

´

ConMoto Consulting Group GmbH, MunichBoschetsrieder Str. 69

81379 Munich

Germany

Tel.: +49 (0)89 78066-0

Fax: +49 (0)89 78066-101

ConMoto Consulting Group GmbH,

Stuttgart

Gerokstr. 11

70184 Stuttgart

Germany

Tel.: +49 (0)711 76779-0

Fax: +49 (0)711 76779-205

ConMoto Consulting Group

Ges.m.b.H, Vienna

Schottenring 16

1010 Vienna

Austria

Tel.: +43 (0)1 5850274-0

Fax: +43 (0)1 5850274-11

ConMoto Consulting Group GmbH,

St. Gallen

Notkerstr. 10

9000 St. Gallen

Switzerland

Tel.: +41 (0)71 2440871

Fax: +41 (0)71 2431881

ConMoto Consulting Group GmbH,

Bratislava

Na vŕšku 8

811 01 Bratislava

Slovakia

Tel.: +421 (0)2 54413304

Fax: +421 (0)2 54410635

ConMoto Consulting Group GmbH,

Shanghai

Unit 1606, Time Square

93 Huai Hai Zhong Rd.

200021 Shanghai

People's Republik of China

Tel.: +86 (0)21 614152-75

Fax: +86 (0)21 614152-76

HeadofConMotoCompetenceCentre ValueorientedMaintenanceandAssetInnovation

NilsBlechschmidtSeniorPartnerConMotoConsultingGroupGmbHManagingDirectorConMotoStrategieundRealisierung

Tel.:+49(0)8978066-114Fax:+49(0)8978066-101Email:[email protected]

NilsBlechschmidthasbeenamanagementconsultantsince1995atConMotoConsultingGroupGmbHandsince1999heisaSeniorPartnerandshareholderofthecompany.Heisresponsibleforthefieldof ‘ValueorientedMaintenanceandAsset Innovation’.Asanexpertinthisareaandwithwell-foundedknowledgeofvarioussec-tors,suchastheaerospaceindustry,engineeringandplantconst-ruction,thecarandcomponentsupplierindustry,processindustry(chemicals,steel,semi-conductors,pharmaceuticals,food),plasticsprocessing industryand transport technology,hegivesnumerouslectures. Since 1997 he has been speaker in renowned expert forums,suchasPlantMaintenance,EuroMaintenance,WorldMain-tenanceForumandconferencesofVDIwithparticularemphasisonMaintenance Excellence and LeanProduction. Before his time atConMoto,NilsBlechschmidtwasemployedastheTechnicalHeadofanaircraftmaintenancebusinessforsevenyears.HecompletedhiseducationasaDipl.-Ing.(graduateengineer)inaerospacetech-nologyattheUniversityoftheBundeswehrinMunichandgainedhisMBAatHenleyManagementCollege(UK).

ConMotoConsultingGroup

We have been supporting companies for more than 24 years to secureandimprovetheircompetitivenessandsustainability.Around80consultants,distributedacrossourofficesinMunich,Stuttgart,Vienna,St.Gallen,BratislavaandShanghai,workcompetentlyandwithcommitmenttorealisethebestpossiblebenefitsforourclients. Wecreateadvantage!This is the guiding approach of our implementation-oriented consultancy.