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Stressors
Hindrance stressors –◦Those stressful events that have a
negative effect on motivation and performance
Challenge stressors –◦Stressful events that have a positive
direct effect on motivation and performance.
Stress Symptoms◦Physical◦Emotional
BURNOUT◦Long-term stressors◦Emotional, mental and physical
exhaustion◦Symptoms: irritability, impatience,
being cynical◦Five factors creating burnout
Limited control in the workplace Insufficient recognition for
accomplishments No advancement opportunities Poor relationships Organizational culture not compatible
with your beliefs
Six significant sources of job stress1)Role conflict
Confusing expectations
2)Adverse environmental conditions
Noise/air pollution/crowding
3)Adverse customer interactionConflict with customers/lack of mgmt support
4)Environmentally induced ADD5)Job insecurity6)Role overload/Extreme jobs
Stress Management
Improving Personal Productivity◦Dealing with procrastination
Commit to what you want in life Calculate the cost of procrastination Worst in, First out Break the task into manageable chunks Make a commitment to other people Eliminate a few trivial items from your to-
do list Satisfy the need to be busy in
constructive ways Eliminate rewards for procrastinating
(talking to others, walking around, surfing the Internet)
Improving productivity through attitudes and values
Begin with a mission and goals Work smarter, not harder Value orderliness and cleanliness Value good attendance & punctuality
Attain a balance in life Increase your energy
Increase productivity through work habits and skills
Prepare a “to-do list”/set priorities
Streamline your work Concentrate on one task at a time (avoid multitasking)
Stay in control of paperwork Enhance your Internet skills
Why do we care?? Excessive stress is expensive!!
Increased costsmedical coveragelost productivity while at worklost productivity from sick dayscost of hiring new employee
Increased injuries/safety issuesIncreased workplace violenceDecreased customer service