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There’s a paradigm shift happening in brand marketing.The way brand relationships are influenced is evolving. Measurement systems are becoming woefully inadequate. A new model of influence has emerged - and with it, new and important ways to measure it.
Metrics are at a crossroads. Which way you decide to go depends on your understanding of brand influence now and how it’s evolved.
The nature of brand influence has evolved over time: from brand owners in the 1950’s to everyday people in the 2000’s.
1950’s the Era of Product Invention
1960’s/1970’s the Era of Diversification
1980’s/1990’s the Era of Fragmentation
2000’s the Era of Co-creation
Small number of very powerful brands send rational messages to lots passive consumers using mass media.
Lots of powerful brands trying to mean more not just prove they work better to lots of empowered consumers using mass media.
Lots and lots of less powerful brands trying to get noticed using mass media in the hope that empowered consumers will take notice and care about them.
What people say to each other about products and brands is now more influential. Power shifted from brand to active consumer.
The rapid fade in the influence of traditional media channels is pushing advocacy to the fore as a measure of brand health.
Time
Old metrics are about asking people to tell you what they think, new metrics are about listening to what they actually say.
ASKINGAwareness
SaliencePurchase intent
LISTENINGMentionsMotivationsRecommendation
The new marketing model – reflects a new reality of influence within connected consumer communities.
Discussion
Are people talking about your brand to
each other
Sentiment
What do they actually say about you?
Participation
How actively are they
engaged with you?
Advocacy
Do they recommend
you to others?LISTENIN
G
Northwestern University statisticians helped explore which listening metrics most relate to sales and share.
It is like the canary in the coal mine. The, motivationally consistent, online people are an indicator of what will happen offline.
In packaged goods, we that we can say with 97% (very high) confidence that advocacy and sales are positively correlated.
Advocates even predicted the outcome of the last election.
30%
35%
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45%
50%
55%
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65%
70%
1-Sep
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Candidate Online Promoter Score
McCain
Obama
2nd Presidentialdebate
1st Presidential debate
VP debate
Bailout Bill Fails
Economic Meltdown news Breaks
RepublicanConventionPalin arrives
McCain misleading
ads
3rd Presidential debate
Palin SNL
Obama30 Minute infomercial
McCain Socialist
attack
The same metric, featured in the February 9th, 2009 edition of AdAge,
shows how advocacy can explain relative success.
We help our customers understand the progress of their movements by linking online advocacy to offline sales.
Major MotiveQuest Clients
The brands that are most successful at creating advocates are clear about three things.
CONVICTIONS: People know what you stand for
CONSTITUENTS: You are able to help each group personalize the convictions to them
CO-OPERATION: There is a two way dialog from the grass roots up and back
ADVOCACY
How are you measuring advocacy?
Tom O’Brien, CMO [email protected]: www.motivequest.com
Twitter: @motivequest