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USING SOCIAL MEDIA MARKETING TO BUILD YOUR BRAND IN THE HISPANIC MARKET By: Javier M. Santos Social Media Marketing Consultant

Social Media Marketing For The US Hispanic Market

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Using social media marketing to build your brand in the US Hispanic Market

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Page 1: Social Media Marketing  For The US Hispanic Market

USING SOCIAL MEDIA MARKETING TO BUILD YOUR BRAND IN THE HISPANIC MARKET

By: Javier M. Santos Social Media Marketing Consultant

Page 2: Social Media Marketing  For The US Hispanic Market

SITUATION

• U.S. Hispanics are known to be avid consumers of

social media, but few marketers are using Spanish-

language Facebook fan pages to reach out to them.

Source: Hispanic Fact Pack 2011

Page 3: Social Media Marketing  For The US Hispanic Market

SITUATION

Source: Hispanic Fact Pack 2011

Page 4: Social Media Marketing  For The US Hispanic Market

SITUATION

• Fact: A quick sample revealed that from184 different

US brands only 34 had any kind of Spanish-

language presence on Facebook.

• Facebook Spanish-language brand fans pages: 1.96

millions.

• Facebook English-language brand fans pages:106.4

millions.

Source: AdAge Hispanic Magazine

Page 5: Social Media Marketing  For The US Hispanic Market

SITUATION

• Marketers that do try to engage Hispanics online

often make mistakes, ranging from simply

repurposing Spanish-language content from other

countries to allowing stale content to remain online

indefinitely.

Page 6: Social Media Marketing  For The US Hispanic Market

OUR PERCEPTION

• For brands willing to put up Spanish-language

Facebook pages, there's a huge payoff!

Page 7: Social Media Marketing  For The US Hispanic Market

DO’S AND DON’TS

• Use human translators that understand the culture.

• Don't do partial translation, with some links in

Spanish and some in English.

• Don't just translate content from a general market

site without changing the images, too.

• Don't put a Spanish-language site up, then neglect

to monitor it and engage with users. And avoid

orphaned social media that lacks links and easy

navigation.

Page 8: Social Media Marketing  For The US Hispanic Market

WHAT CAN WE OFFER

• Spanish Language Call to Action Landing Page

• Spanish Language Facebook Fan Page Setup

• Facebook App & Advertising Campaign

• Social Media Marketing Dashboard Tool

• Detailed Analytics Monthly Report

• End User Training

Page 9: Social Media Marketing  For The US Hispanic Market

OUR OFFER

• Spanish Language Call to Action Landing Page

• Spanish Language Facebook Fan Page Setup

• Facebook App & 3 Months Advertising Campaign

• Social Media Marketing Dashboard Tool

• Detailed Analytics Monthly Report

• End User Training

Page 10: Social Media Marketing  For The US Hispanic Market

LANDING PAGE EXAMPLES

Page 11: Social Media Marketing  For The US Hispanic Market

OUR OFFER

• Call to Action Landing Page

• Spanish Language Facebook Fan Page Setup

• Facebook App & Advertising Campaign

• Social Media Marketing Dashboard Tool

• Detailed Analytics Monthly Report

• End User Training

Page 12: Social Media Marketing  For The US Hispanic Market

KIA MOTORS FACEBOOK BUSINESS PAGE

Page 13: Social Media Marketing  For The US Hispanic Market

OUR OFFER

• Spanish Language Call to Action Landing Page

• Spanish Language Facebook Fan Page Setup

• Facebook App & Advertising Campaign

• Social Media Marketing Dashboard Tool

• Detailed Analytics Monthly Report

• End User Training

Page 14: Social Media Marketing  For The US Hispanic Market

RESULTS FOCUSED APPROACH

• Fan Growth

• Promotions

• Grow Sales

• Build Your Brand

• Product Sampling

Page 15: Social Media Marketing  For The US Hispanic Market

SAMPLE OF OUR WORK

Page 16: Social Media Marketing  For The US Hispanic Market

ADVERTISING CAMPAIGN

Page 17: Social Media Marketing  For The US Hispanic Market

ADVERTISING CAMPAIGN

Page 18: Social Media Marketing  For The US Hispanic Market

CAMPAIGN RESULTS

Page 19: Social Media Marketing  For The US Hispanic Market

OUR OFFER

• Spanish Language Call to Action Landing Page

• Spanish Language Facebook Fan Page Setup

• Facebook App & Advertising Campaign

• Social Media Marketing Dashboard Tool

• Detailed Analytics Monthly Report

• End User Training

Page 20: Social Media Marketing  For The US Hispanic Market

SMMD

Login

Publishing Area

Page 21: Social Media Marketing  For The US Hispanic Market

SMMD

Engagement Area

Measurement Area

Page 22: Social Media Marketing  For The US Hispanic Market

OUR OFFER

• Spanish Language Call to Action Landing Page

• Spanish Language Facebook Fan Page Setup

• Facebook App & Advertising Campaign

• Social Media Marketing Dashboard Tool

• Detailed Analytics Monthly Report

• End User Training

Page 23: Social Media Marketing  For The US Hispanic Market

LANDING PAGE TRAFFIC REPORT

•Number of Visitors •Conversion Rate •Navigation Origin

Page 24: Social Media Marketing  For The US Hispanic Market

FACEBOOK FAN PAGE TRAFFICT REPORT

•Number of visitors •Demographic

•Gender •Age

Page 25: Social Media Marketing  For The US Hispanic Market

OPTIONAL SERVICES

Advanced QR Code Campaign Manager

Page 26: Social Media Marketing  For The US Hispanic Market

WHERE TO PLACE QR CODES

Source: Hispanic Fact Pack 2011

Page 27: Social Media Marketing  For The US Hispanic Market

ANALYTICS

Depending on the campaign set up, the following analytics data is available:

•Real time hourly scans •Scans •Goals •Time on site •Page views •Unique scans •Demographics •Media response comparison

The interactive reports are generated in real time.

Page 28: Social Media Marketing  For The US Hispanic Market

GTA’S ADDITIONAL SERVICES

• Spanish language full website development • Company Identity

o Logo o Business Cards o Letterhead o Brochure o Flyer

• Print Media Campaign • Customer Database Build Up • YouTube Channel Setup (Info-commercials) • Online Store

Page 29: Social Media Marketing  For The US Hispanic Market

IT’S YOUR CHOICE!

NO HABLO ESPAŇOL…

Page 30: Social Media Marketing  For The US Hispanic Market

IT’S YOUR CHOICE!

BUILD YOUR BRAND AMONG THE HISPANIC MARKET!

Page 31: Social Media Marketing  For The US Hispanic Market

ABOUT US

G TA I n t e r n e t M a r k e t i n g i s a n i n n o v a t i v e f i r m w i t h 1 4 y e a r s

e x p e r i e n c e i n t h e P u e r t o R i c o m a r k e t . O u r s t a f f i s s p e c i a l i z e d i n

m a r k e t i n g , p r o g r a m m i n g , a r t a n d t e c h n o l o g y t o p r o v i d e O n - l i n e

h i g h q u a l i t y c o n s u l t i n g s e r v i c e s i n :

– C o r p o r a t e I n t e r n e t I n t e r a c t i o n s

– E - C o m m e r c e S o l u t i o n s

– I n t e r a c t i v e D a t a A n a l y t i c s

O u r s e r v i c e s a r e d e s i g n e d a c c o r d i n g t o t h e c h a r a c t e r i s t i c s a n d

r e q u i r e m e n t s o f o u r i n d i v i d u a l C l i e n t s .

G TA I n t e r n e t M a r k e t i n g o w n s a n e s t a b l i s h e d a n d a c c e s s i b l e o f f i c e

w i t h t h e t e c h n o l o g i c a l i n f r a s t r u c t u r e r e q u i r e d t o g i v e e x c e l l e n t

s e r v i c e t o o u r C l i e n t s ( s u c h a s K i a M o t o r s , S e r r a l l é s , E l M e s o n ,

M a n a t í M e d i c a l C e n t e r , a m o n g m a n y o t h e r s ) .

Page 32: Social Media Marketing  For The US Hispanic Market

ABOUT US

G TA i s a m e m b e r o f s e v e r a l p r e s t i g i o u s o r g a n i z a t i o n s s u c h a s t h e

I n t e r n e t A d v e r t i s e m e n t B u r e a u - I A B , I n t e r n e t S o c i e t y - P u e r t o

R i c o , S M E - S a l e s a n d M a r k e t i n g E x e c u t i v e s A s s o c i a t i o n , a n d L a

C á m a r a d e C o m e r c i o d e P u e r t o R i c o .

W e w i l l b e m o r e t h a n h a p p y t o a s s i s t y o u t o a c c o m p l i s h y o u r

b u s i n e s s g o a l s . F o r m o r e i n f o r m a t i o n , p l e a s e v i s i t u s a t

w w w. g t a . m a

Page 33: Social Media Marketing  For The US Hispanic Market

THANKS

F o r m o r e i n fo r m a t i o n , p l e a s e v i s i t u s @ www.gta .ma